OneMain Financial Reviews 

80,878
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 6,806 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and representatives for being exceptionally helpful, kind, and professional during every single step of the loan application journey. Consumers mention that the overall service is fast, reliable, and remarkably smooth, making the task of obtaining financial assistance much simpler for everyone. However, some customers also noted frustrations regarding payment terms, mentioning unexpected approval reversals after a hard credit check or feeling pressured about late payments. A few other people expressed dissatisfaction when initial online approvals were subsequently changed, leading to difficulties and a less seamless overall experience.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, kindness, and willingness... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as knowledgeable,... See more

Service

Customers consistently note positive experiences with service, highlighting the friendly, professional, and... See more

User experience

Clients share positive opinions on user experience, highlighting how smooth and quick the application process... See more

Payment

Reviewers mention ambiguous feedback about payment, reflecting a wide range of differing experiences. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service more than the interest charges on your loan. I knew Geonetta for over ten years , and she has a heart , so humble and transparent in giving her clients clarity and comfort . I wil... See more

Company replied

Rated 5 out of 5 stars

The entire process was quick and easy. I filled out the application online and received a call from Misti to discuss my options and to get versification almost immediately. Misti thoroughly explaine... See more

Company replied

Rated 5 out of 5 stars

From my first call made with Freda the entire process went smoothly. The whole process up until signing the final documents was excellent. ***I just want to add, that aside from Freda who assisted me... See more

Company replied

Rated 5 out of 5 stars

The associates at One Main Financial were very helpful, considerate, and led the process every step of the way. This started online, however, was at the end of the process transferred to my local off... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Car Finance and Loan Company
  3. Financial Institution
  4. Loan Agency

About OneMain Financial

Written by the company


We look beyond your credit score to offer affordable loans.

$1,500 - $30,0002

Personal and Auto Loans

CHECK FOR OFFERS

Prequalified offers in minutes. Checking won't hurt your credit score.

Why so many people choose OneMain

  • Money as fast as 1 hour after loan closing3
  • Affordable, transparent loans
  • Fixed interest rate
  • Fixed monthly payments
  • No prepayment fees
  • 7-day Satisfaction Promise4

FIND YOUR BRANCH

Money for big and small needs

  • Household bills
  • Debt consolidation
  • Home and auto repair
  • Medical expenses
  • Vacation
  • Wedding
  • Almost anything you need 5


1 Real customer compensated for their time.

2 Not all applicants will qualify for larger loan amounts or most favorable loan terms. Larger loan amounts require a first lien on a motor vehicle no more than ten years old, that meets our value requirements, titled in your name with valid insurance. Loan approval and actual loan terms depend on your state of residence and your ability to meet our credit standards (including a responsible credit history, sufficient income after monthly expenses, and availability of collateral). APRs are generally higher on loans not secured by a vehicle. Highly-qualified applicants may be offered higher loan amounts and/or lower APRs than those shown above. Active duty military, their spouse or dependents covered by the Military Lending Act may not pledge any vehicle as collateral.

Borrowers in these states are subject to these minimum loan sizes: Alabama: $2,100. California: $3,000. Georgia: $3,100. North Dakota: $2,000. Ohio: $2,000. Virginia: $2,600.

Borrowers in these states are subject to these maximum loan sizes: North Carolina: $11,000 for unsecured loans to all customers, $11,000 for secured loans to present customers. Maine: $7,000. Mississippi: $12,000. West Virginia: $13,500. Loans to purchase a motor vehicle or powersports equipment from select Maine, Mississippi, and North Carolina dealerships are not subject to these maximum loan sizes.

3 Funds within an hour after loan closing must be accessed by using a bank-issued debit card and are disbursed through the SpeedFunds® debit card network. Funds may also be disbursed by electronic deposit to the borrower’s bank account through the ACH network and available approximately 1 to 2 business days after closing or disbursed by check. SpeedFunds® is a registered trademark of OneMain Financial Holdings, LLC.

4All loan funds paid at closing to customer or paid on customer’s behalf (except any fees paid for lien placement) must be returned to OneMain Financial by debit card, certified check, cashier’s check, money order, or uncashed original OneMain Financial loan check within 7 calendar days after the Date at the top of the Loan Agreement. Personal checks cannot be accepted. Any OneMain Financial loan(s) paid off with proceeds of the canceled loan will be reinstated. If you financed the purchase of insurance or other optional products at the time of the loan, you have the option to cancel or keep your noncredit insurance product or membership plan. If you choose to retain these products, you will need to pay for the purchase. Any credit insurance products you purchased will be canceled with the loan.

5Loan proceeds cannot be used for postsecondary educational expenses as defined by the CFPB's Regulation Z such as college, university or vocational expenses; for any business or commercial purpose; to purchase cryptocurrency assets, securities, derivatives or other speculative investments; or for gambling or illegal purposes.

OneMain Financial Group, LLC (NMLS# 1339418) – CA: Loans made or arranged pursuant to Department of Financial Protection and Innovation California Finance Lenders License. PA: Licensed by the Pennsylvania Department of Banking and Securities. VA: Licensed by the Virginia State Corporation Commission - License Number CFI-156. OneMain Mortgage Services, Inc. (NMLS# 931153) – NY: Registered New York Mortgage Loan Servicer. Additional licensing information available on OneMain Disclosures.

For residents of the State of Washington only: OneMain Financial Group, LLC – Consumer Loan Company License – NMLS # 1339418.

For Housing Counselors in the State of Washington, please email us at the following link in regards to your customers loan modification status: REModifications@onemainfinancial.com. Please ensure your customer has provided us with authorization to work with you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

81K reviews

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4.6

All reviews

(80,878)

6,748 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were so nice to me they seemed to…

They were so nice to me they seemed to care thank u

15 September 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you, Nelda! We appreciate your kind words and are glad to hear you felt valued. Your experience is important to us, and we love making a positive impact.
–Scott | OneMain Social

Rated 5 out of 5 stars

Great service

Great service, done in a timely manner and made everything clear and understandable.

15 September 2026
OneMain Financial logo

Reply from OneMain Financial

Thanks for the fantastic feedback, Joe! We're glad you had a positive experience and found everything clear and timely. Your satisfaction means a lot to us.
–Scott | OneMain Social

Rated 5 out of 5 stars

The process was quick and easy

The process was quick and easy. Johnny was on point and help in all ways he could plus explain the process and made it clear

15 September 2026
OneMain Financial logo

Reply from OneMain Financial

Thanks for the fantastic feedback, Courtney! We're thrilled to hear that Johnny made your experience smooth and clear. Your satisfaction means a lot to us.
–Scott | OneMain Social

Rated 5 out of 5 stars

Donna was the person that took care of

Donna was the person that took care of me multiple times relating to financial services. I have always admired genuine people that go above and beyond and have great pride in what they do. She deserves a promotion and healthy raise. Best of the best experience.

15 September 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you for your kind words, Jonathan! We're thrilled to hear about your positive experiences with Donna. We truly appreciate your feedback and will ensure it’s shared with the team. Your support means a lot to us!
–Scott | OneMain Social

Rated 5 out of 5 stars

The OneMain Financial is helping a lot…

The OneMain Financial is helping a lot and they make everything easy and simple. I’m so happy for this company.

15 September 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you, Mamoudou! We're thrilled to hear that you found everything easy and simple. Your happiness means a lot to us, and we appreciate your support.
–Scott | OneMain Social

Rated 5 out of 5 stars

Very easy experience.

Very easy experience and wonderful team. The process is so smooth and I will surely use this company in the future.

15 September 2026
OneMain Financial logo

Reply from OneMain Financial

Thanks for the fantastic feedback, Marg! We’re thrilled to hear you had a smooth experience with our team. Your support means a lot to us, and we can’t wait to assist you again in the future.
–Scott | OneMain Social

Rated 5 out of 5 stars

The agent i worked with made it so easy…

The agent i worked with made it so easy to understand and was very knowledgeable about her job. Very professional !

15 September 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you for the fantastic feedback, Lorenzo! We're thrilled to hear that our team made the process clear and professional. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.
–Scott | OneMain Social

Rated 5 out of 5 stars

Excellent

Excellent, professional and very effecient over all a very good customer srevice

15 September 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you, Marietta! We're thrilled to hear that you had a positive experience and found everything efficient and professional. Your feedback inspires us to keep up the great work.
–Scott | OneMain Social

Rated 5 out of 5 stars

Stressful loan

Had a great stressful interaction with Onemain financial! They made the process so seamless & gave me so many options to chose what loan was best for me! Totally recommend them!

15 September 2026
OneMain Financial logo

Reply from OneMain Financial

Thanks for the fantastic feedback, Bridget! We're thrilled to hear that you found the process seamless and appreciated the options available. Your recommendation means a lot to us!
–Scott | OneMain Social

Rated 5 out of 5 stars

My exp at one main financial

Krista was awesome and answered all my questions I look forward to working with her in the future thank you Krista for all your help

15 September 2026
OneMain Financial logo

Reply from OneMain Financial

Thanks for the great feedback, Trevor! We're thrilled to hear Krista made a positive impact and addressed your questions. Your support means a lot to us.
–Scott | OneMain Social

Rated 5 out of 5 stars

All the help was greatly appreciated…

All the help was greatly appreciated and wonderful. Everyone I spoke with were able to answer all my questions and help the process go quickly.

15 September 2026
OneMain Financial logo

Reply from OneMain Financial

Thanks for your kind words, Kimberly! We're thrilled to hear that our team was able to assist you effectively and make the process smooth. Your feedback means a lot to us!
–Scott | OneMain Social

Rated 5 out of 5 stars

One Main financial institution is great…

One Main financial institution is great a great financial Company to provide what you need to get your money in the event of Hardship.and all the staff is very helpfull

15 September 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you, Jose! We're thrilled to hear you had a positive experience with our team. Your feedback means a lot to us, and we're glad we could assist you during a challenging time.
–Scott | OneMain Social

Rated 5 out of 5 stars

Thank You For All Your Help I Really…

Thank You For All Your Help I Really Appreciate It.

15 September 2026
OneMain Financial logo

Reply from OneMain Financial

Thanks for your kind words, Robert! We're glad to hear you had a positive experience. Your appreciation means a lot to our team.
–Scott | OneMain Social

Rated 5 out of 5 stars

She made it very easy walked me right…

She made it very easy walked me right thru the process on the phone and sign the loan online very easy process.

15 September 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you, Jeffery! We're glad to hear that the process was smooth and easy for you. Your satisfaction is our priority, and we appreciate your kind words.
–Scott | OneMain Social

Rated 5 out of 5 stars

One Main IS GREAT!!!

My experience was wonderful. Terrain was a great help and extremely polite. My quality of life has been greatly improved because of my experience with OneMain. Thank you

15 September 2026
OneMain Financial logo

Reply from OneMain Financial

Thank you, Katherine! We're thrilled to hear about your wonderful experience and how it has positively impacted your quality of life. Your kind words about our team mean a lot to us.
–Scott | OneMain Social

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