Dai knows One key products and their applications in depth. I was one of the few customers that requested an exclusive air gap introduction, nonetheless Dai adapted to my needs and went through an i... See more
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The OneKey KeyTag is an excellent backup kit for encrypted storage of private keys. The TC4 titanium alloy used in the small plates offers high protection against most high-temperature situations an... See more
Company replied
It arrived quickly. Great packaging, very secure. I set it up offline. Very easily moved my assets off exchanges, all the tokens that I couldn't secure with my ledger flex. In hindsight I probably... See more
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The OneKey Classic has truly impressed me; it almost feels like something from Apple. Everything about it, both the hardware and the software, is crafted with exceptional quality. The app works great... See more
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Company details
Written by the company
Open Source Crypto Wallet. Anti-Scam. Multi-Chain. ** We are not programs associated with Hotels.com. Please DO NOT leave your comment about Hotels.com or OneKeyCash here.**
Contact info
00000, Central, Hong Kong
- hi@onekey.so
- onekey.so
You should know
4.1
Great
257 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Onekey best team
I won an airdrop from them and i don't think they will send it to me. but i actually receive their hardware wallet after a couple days. reliable and fantastic team. you are the best hardware wallet company!
8 February 2023
Unprompted review
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
Awesome support
l was stolen a week ago and decide to buy a onekey to protect my funds. Jason patiently explained me all the types and the difference between them... I really appreciate his kind words and now i am satisfied with my onekey classic. Wish Jason and onekey all the best in the future. Good team and good product.
7 February 2023
Unprompted review
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
The best way to secure your assets
There are some lags and slowness when updating firmware. Fortunately, the customer service is excellent and guide me smoothly..
Despite everything i strongly recommend onekey to secure your crypto assets.
7 February 2023
Unprompted review
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
Good product with decent manufacture…
Good product with decent manufacture and good handling
6 February 2023
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
Shipping is so slow .
25 December 2022
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
We sincerely regret to hear about your experience and the inconvenience you've encountered with our product. At OneKey, we take great pride in the quality of our hardware wallets, and we truly value the feedback provided by our customers.
To better assist you, we would be grateful if you could provide us with more details regarding the problem.
Please reach out to our customer support team at onekey.so or tiffanywu@onekey.so, so we can offer you personalized assistance. We are committed to resolving any issues swiftly and to your satisfaction.
Thank you again for your feedback, and we look forward to making your experience with our product a positive one.
Kind regards,
The OneKey Customer Support Team
Works as expect
good choice.
can be used while travelling and at home with same device
24 November 2022
Reply from OneKey · Hardware Wallet
Dear Valued Customer,
Thank you for your positive review and for sharing your satisfaction with our product. We're delighted to hear that you've had a great experience with our hardware wallet. At OneKey, we are committed to delivering security and ease-of-use, and it’s rewarding to know we’ve made a difference in your digital asset management.
Your support and feedback inspire us to continually enhance our products and services. We value your trust in OneKey and look forward to serving you again in the future.
Warmest regards,
The OneKey Team
hodl your own key
i truly love your slogan- hodl your own key! that is the truth, not your key, not your coin. onekey mini is such a dope product and i will recommend to my frens!
3 October 2022
Unprompted review
Reply from OneKey · Hardware Wallet
Thanks for loving our product Yan Li!
While swapping
While swapping, I was unable to find my funds and I was lost, raised concern with dev and team, resolved everything and I was the happiest, when I found my funds in safe.. Thank you team, great help.. keep it up such support.
1 October 2022
Unprompted review
Reply from OneKey · Hardware Wallet
Hello GoRider, we sincerely thank you for sharing your experience with the community. We are glad to know our help is appreciated. Have a great day! 🙏
Reply from OneKey · Hardware Wallet
您好，
很开心您对我们的产品感到满意，我们会继续努力，谢谢您给我们的鼓励！ 🙏
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