OneGold Reviews 161

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use across the website and app, making the process of buying and investing in precious metals simple and straightforward. Many appreciate the ability to invest gradually, fitting within various budgets, and the convenience of not needing to store physical metals. The overall user experience, from account setup to transactions, is frequently described as seamless and efficient. However, some people were dissatisfied with specific aspects, such as difficulties withdrawing very small amounts from cash accounts. A few customers also mentioned issues with credit card payments for storage fees, leading to account management difficulties, as well as the requirement for separate emails for each account.

What people talk about most

User experience

Customers had positive experiences with the user experience. Reviewers consistently praise the ease of use,... See more

Product

People report positive experiences with the product, finding it an easy way to invest in and hold precious... See more

Website

Reviewers highlight positive aspects of the website, describing it as a great platform that is... See more

Payment

Users describe ambiguous interactions with payment. Some customers found it easy to buy, sell, and cash out,... See more

Price

Clients share ambiguous opinions on price. Many appreciate the opportunity to buy at spot prices and find the... See more

Based on these reviews

Rated 5 out of 5 stars

Easy to use site run by trusted names in the precious metals business. The sales/premium prices vary but present some good opportunities on occasion. Its great for someone like me who is building a pr... See more

Rated 5 out of 5 stars

I love this option of collecting precious metals. Really easy to buy sell and cash out. No need to buy a safe or rent a safe deposit box at the bank. I do have physical metals in my possession for eme... See more

Rated 5 out of 5 stars

First & foremost this app is very straightforward & simple to use. My entire experience with them has been a good one. The whole process to set my account up & begin buying has been simple. I've yet t... See more

Rated 5 out of 5 stars

I like the fact that you offer ways to invest in precious metal in one lump sum or gradually, where it’s not such a burden on a persons budget. This is great, it allows a person who wouldn’t normall... See more


Company details

  1. Gold Dealer
  2. Alternative Financial Service
  3. Gold and Silver Trading Company
  4. Investment Service

Written by the company

Launched by trusted industry leaders in APMEX and Sprott, OneGold provides direct ownership of gold, silver, and platinum in your choice of secure vaults around the globe. OneGold has a best-in-class mobile app that allows you to trade 24/7 and access unique investment tools like The Bullion Card, AutoInvest, Limit Orders, Market Alerts, and more! Invest with confidence! Metals purchased through OneGold are only held at top-tier storage locations like the Royal Canadian Mint, Brinks, Loomis, and more. Gold, silver, and platinum products purchased through OneGold are fully insured by the Lloyd's of London and undergo third-party audits. Open an individual account or IRA with OneGold in just a few minutes.

OneGold offers the easiest, most secure solution for precious metals investments.

Regular "At-Spot" Deals!

Regular "At-Spot" Deals!
Download the OneGold mobile app and experience the OneGold advantage today. Enjoy unique investment tools like AutoInvest, The Bullion Card, Limit Orders, and more!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

161 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I wouldn't if I was you

I wouldn't if I was you, they sent my funds to the wrong account then denied my identity and locked me out even though I have multiple accounts and already sent my documents for my person. The customer service is like asking an infant to solve a calculus equation. Don't put your money into this application. Horrible.

14 March 2026
Unprompted review
Rated 3 out of 5 stars

It's ok

It's ok, need better communication with It's customers when site goes down. 60 Day holding period needs to be cut down to 30 days. Other than that good place to buy and hold.

10 October 2025
Rated 5 out of 5 stars

The absolute best customer service I…

The absolute best customer service I have ever experienced in the Fintech world! I had a minor technical issue with my bank account ACH routing, and the OneGold team resolved it in record time. Not only did they fix the error manually, but they were incredibly proactive in waiving any potential automated fees. Transparent, highly efficient, and a truly VIP treatment for investors. 5 stars without hesitation. Highly recommended!

1 November 2025
Unprompted review
Rated 4 out of 5 stars

After going through their website in…

After going through their website in detail, I found it to be very professional and convincing. I almost decided to proceed. Eventually, with the help of fundreimbursement, I managed to recover money I had lost earlier. It was an important moment that made me reflect and approach future opportunities with greater caution.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Onegold is a great platform

Onegold is a great platform. I've been using it. I think for at least five years now I like onegold because it helps me invest in things that I like it helps for me to say for the future and gold and silver, and sometimes palladium

14 October 2025
Rated 3 out of 5 stars

I like the ease of use, but...

I like the ease of use, but it has some drawbacks.
First each account needs its own email, which makes it cumbersome if you want to move between accounts. Then the credit card stored, doesn't always go through to pay storage fees, so they liquidate some metals to cover for fees, which triggers a taxable event, and they don't even keep track of capital gains and loses for reporting, which complicates taxes further.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Very Worst customer service

Very Worst customer service, no will give proper answer and once ordered your things will ready may be 15 days or more

Don't use this app, no timely delivery and no commitments from them, they circulating our money to growth their business, when ever your required physical gold, then only knows for their real bad faces.

One of the worst service delivery time.

3 November 2025
Unprompted review

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