ONEdigitals Reviews 

Absolutely shocking service- I should have read the reviews!

Ordered my item 9th Jan- after 3 weeks I received no
update.

Emails, calls and no one ever answers!!

It turns out the item was out of stock just no one bothered to tell me!!

Online chat eventually cancelled my order but even that took 2 days!!!!

After a week still no refund

More emails not responded too, more calls where no one picks up and again eventually someone in the phillapines comes back to me to tell me it’s 25 working days for a refund (seriously!)

How can they brand as a UK retailer this is shocking!!! And as we are now 24th Feb and still no refund. They have £185 of my money that due to a ‘system upgrade’ I have to wait for......... awful company, awful service and awful excuses! Stay away!!!!!

Terrible - AVOID LIKE THE PLAGUE!

They don't ship anything then give you the run around for months to get a refund. I still have not got mine after 2 months, looks like I will have to get my bank to refund me directly at this rate.

Update:
Order number: 1500028680
I'm sure if you just looked up my surname, you would have found me, just another example of the level of customer service you can expect.

I've contacted ONEdigitals multiple times since I cancelled the order and every time, the same excuse:

"We apologise for the inconvenience as we were advised by our accounting team recently as to why the refund is taking too long than expected.For the past few weeks, ONEdigitals UK has been undergoing system enhancements, which affected the timeline in processing refunds.As we work through the upgrade, we just wanted to let you know that the refund will be processed as we have promised. ONEdigitals UK has been on the market for years and wanted to inform you that such things do not happen on a daily basis.Ultimately, these upgrades will help us improve our operations and overall customer experience. Refunds will be automatically issued to the same payment account used for the purchase. We will notify you once the refund is complete."

Ordered camera on 7th Dec, never came for Christmas with a disappointed child, canceled on 26th, rang numerous times and spoke with same girl as I think only 1 person answers phone, still not passed to finance dept and I was told I'd get a return call, its now 23rd Feb with no refund, an absolute con I still don't know how site is still active etc don't think I'll see my money, has anyone on here actually got a refund !!!!

Hi,
I have had the same experience through Onedigitals.com.us. Ordered a video gaming steering wheel in mid January. Kept saying it would be shipped but it wasn't. Then was told it was out of stock and didn't know when they'd be back in stock. So I cancelled my order and on Jan. 30 got email confirming that my cancellation was processed but got the bs about refund system issues and I'd have to wait 25 days for refund. A week ago I started getting emails that my item would ship. I wrote multiple emails telling them to stop the order since I already cancelled it and didn't want it. It shipped anyway. I've sent multiple emails and left voicemails with no replies to any of them. Now I have an item I don't want, they won't reply about how to send back without paying for shipping and no refund. I filed a complaint with my credit card company to get a refund. This has been a horrible company to buy from. Won't buy ever again!

No refund after confirmation I was going to be sent. #1500028866

Another negative reviews.
So after a long wait I received my iphone with a big delay.
After 6 weeks of use, the on/off button has ceased working so I have got in touch with them with emails/phone calls/live chats with NO results whatsoever despite the 3 months warranty.
I think they need to be reported to trading standards!

I don´t trust this site at all!!! I didn´t receive my phone. It´s been almost 3 monhts since I did the purchase, exchanging emails (that they replied with template style emails and after a week at least!) I ended up querying the refund though my credit card company. Not worth your time :(

The worst online experience I have ever had , they took my money for a watch they never had in stock , will probably never have in stock , are not responding to emails now and I am waiting now for a refund I doubt I will ever see. Incidentally they are still tonight advertising the very same watch and apparently ships in 6 days , this is clearly a lie / false advertising as I have 2 emails telling me they don’t have these and don’t know when they will. Apparently 25 working days to issue a refund .. come on your having a laugh. Order # 1500029149 if you want to help out

Hi,

I voice the same opinions as everybody else on here. I made an order on 13th Januray 2018, I then received an email saying that the order had been delayed.

After weeks of not receiving the item, I decided to cancel the order on 4th February and all I got back from the company was:

"For the past few weeks, ONEdigitals UK has been undergoing system enhancements, that resulted to delays in processing refunds."

As of 21st February, I'm still awaiting me refund.

DON'T ORDER WITH THIS COMPANY!

I'm usually cautios when buying on the internet, and mostly use reliable sites, but here I am amongst the other cheated persons, hurting me with 374 Euro. (My purchase was on ONE Digitals.de)
I really stopped the order, I was contacted by Artur (more likely a fake name), that I will get back my money in 14 working days, but as all the other stories here, nothing happened. I just get to my requests some very polite, but time-pulling, answers.
I will not stop till I get my refund, I'll use lawyers too if necessary.
Don't even try to consider buying from them those who are still willing to

Hello
So today 2 month 1 days finished and this company not send my money back every days says wait wait wait

I have placed my order on December 2017 end and I haven't received my product until January 2018 End. I lost hopes with the company and cancelled my order. Its more than 15 days and I still haven't received the refund. Received the same message that others have reported that they are in the system upgrade so refunds takes more than 10 days ! I get replies from a person called Charlotte. I even think this is some kind of fraud going on that so many people had the same experience. I will have to think about legal action If I don't receive my money back. Pathetic experience like never before !!

#################
UPDATE ON 16-APRIL-2018
########################

I still haven't received my money back !!!! What kind of FRAUD is this that it takes more than 4 months since I paid ONEDIGITAL that I neither received the product nor got the money back. WHEN are you going to refund ??? Pathetic experience

Wow I should have looked on here before I made my purchase. Dec 8th I bought a Fitbit. By Dec 28th the order status was still Unfulfilled. I emailed them saying to cancel the order and send me a refund. I received an email back from a Melissa saying it could take up to 10 business days to process the refund. Almost 20 business days later I hadn't received anything so I emailed again. This time a Winny responded and said due to a system upgrade they were behind on processing refunds, but she'd send another message to the Accounting Department. As of today, and multiple emails back and forth with them saying there was nothing else they could do except to wait, I still have no refund.

I ordered a mobile phone 29/12/17, they took my money on 3/1/18, after a few weeks nothing received so contacted One digital who said due to xmas high demand they were awaiting more stock.
I have contacted them on a weekly basis since then & have been told the same story, so I requested a refund on 7 feb only to be told they are having a system update & it could take 25 days!!!!!
I have emailed them since on 11th ,13th & 17th insisting on a refund, the only reply I have received said they were closing my query as nothing has been heard from me for 14 days!!!!!
DO NOT BUY ANYTHING FROM THIS COMPANY,

UPDATE 28/03/2018
I have tried to contact One Digitals on numerous occasions, but todate have not had a reply or received a refund!!!

UPDATE 23/04/2018
STILL NO REPLY AND THEIR EMAIL ADDRESS IS NOLONGER IN USE!!!

I ordered a Moble phone on 17/12/2017 and it showed as Processing/Processed for a week at which point I contacted the online help chat box and was given the excuse they are giving people who paid fro Express delivery and as it was close to Christmas I accepted that.
Time passed and I kept Asking where and when I would get my phone.
After a few weeks I cancelled the order after one excuse after another.
The same happened with the Refund " its been handed to our Accounts Dpt Blah Blah Blah, Finally got my Refund on 15/022018.

Awful experience, after purchasing an iPad with extended warranty waited for 4 weeks and no sign of anything so I emailed for support, after 3 days I received an email from Agnes telling me it might take an unspecified amount of time as they had no iPads in stock, I thought this was strange but I waited another 3days to see if any iPad would be out for delivery to me-but surprise, surprise, still no information about my order. I requested a full an immediate refund and 3 days later I received an email from Agnes who stated their website is going under enhancements therefore there will be a delay in processing refunds???? I’m not sure what their website has to do with the refund process but I’m still waiting and I hope that I don’t need to go through the small claims court to get my refund back-absolute waste of time and money!!!!!!!!

I can't believe so many people are going through the same thing! One digitals are a DISGRACE! Can't give you a straight answer and just been fobbed off+ I've had enough now! My order didn't arrive so I rang them and they said it was out of stock but had no correspondence from them telling me this and when I said when will i receive It then and they had no odea. I then cancelled my order to be told it would take 10 days.... no refund over 10 days later. Rang them again and they said 25 days. Rang them today after 25 days and was told to take in to account Hong Kong bank holiday ... which is 4 days which would mean being refunded in 2 days which they then said they don't know! Iv now raised a dispute with my bank as it's ridiculous. It's not a small amount either ... it's over 300 pound! Why are they still allowed to take people's money!!!

doesn't deserve a single star - complete scammers. Apple watch was never received and they have not refunded me at all - purchased for Christmas and they have responded. On `Dec 19th they said would refund and it would refunded in my account within 10 days - it never was

Same as these other reviews, this company is awful. They took my money for a smartwatch months ago, haven't delivered and can't seem to refund my money either now. DO NOT DEAL WITH THIS COMPANY, they appear to be a fraud of some kind. If anyone does know the correct procedure for taking action I would appreciate knowing so I can do the same, thanks. I will be looking how to take action unless my money can be refunded immediately which the email contact (Raji-Vi) doesn't seem to be able to help me with, just keeps answering with the same stock response.

If I could give a ZERO I would. Ordered my daughters Christmas present back in November, 16 e-mails later and apologises that I haven't received the item and that a refund would be processed. All standard templates and nobody gives a monkies. Whenever you call the company, always no.1 in the queue and then they either terminate the phone call or nobody to answer the call. Leave a voicemail and nobody returns the call. Absolutely GUTTED!! I certainly cannot just wright the cost off and now looking into how/what I need to do to take the matter further