One Call Claims Reviews 

17,328
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,085 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional in their interactions. Many people highlight the excellent customer service, noting clear explanations and an empathetic approach to their queries. The overall service is often described as efficient and smooth, especially when dealing with claims. However, some customers also noted difficulties in contacting the correct department or reaching the right person for their specific issue. A few other people also felt that the claims process could be complicated, with some experiencing issues like non-functional online tools or protracted resolutions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many customers reporting helpful and polite... See more

Service

Customers had positive experiences with service, often highlighting efficiency and professionalism. Many... See more

Claim

Users describe ambiguous interactions with claim processes, with some customers reporting very fast and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers finding it easy to reach support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication and service. My car is in for repairs with One Call currently and has issued me with a courtesy hire car. When speaking with Nathaniel (NL3) he very kindly arranged for a big... See more

Rated 5 out of 5 stars

Contacting One Call has been pretty easy, and they've been really good at resolving any query that I've put their way. User DU1 on this occasion was no exception and after a pleasant interaction, my... See more

Rated 5 out of 5 stars

Your representative DR4 (Damien) was very friendly, helpful and methodical in collecting the details of my claim. It was a lengthy process but Damien explained everything clearly as we went along. S... See more

Rated 5 out of 5 stars

JD1 such lovely guy, spoken to him through interper relay video, meself as deaf person he was very calming, patience and very understanding. Love this service. I was bit nervous as its my first time... See more


Company details

  1. Money & Insurance

Written by the company

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities. We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited. With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims. Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet. Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us. Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.6

All reviews

(17,328)

1,920 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bullying tactic …

I am having an awful experience with one call insurance.
My car has been written off,
I feel like I am being bullied into giving my bank details for an interim settlement before a settlement has been agreed. They are also saying I will be liable for the car hire if I do not give my bank details.
Will never use this insurer again

11 June 2026
Unprompted review
Rated 4 out of 5 stars

One Call Claims

One Call Claims dealt with my query regarding a rejected cheque from a third party insurer reasonably quickly and efficiently .

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and Friendly staff

The staff were all very friendly and helpful. I could ask as many questions as I wanted without feeling I was wasting their time. I understood perfectly what I had to do and what would happen next. Thank you One Call

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, friendly, considerate

Alesha was very helpful, accommodating and understanding. She answered my questions to the best of her ability, was polite, friendly and did not make me feel like she needed to rush my call despite having calls waiting.

5 June 2026
Unprompted review
Rated 3 out of 5 stars

frustrated…

tried ringing main number after getting bill from storage company ! phone beeps twice and cuts off ! as if i have been blocked ! my car is beyond repair ! i managed to go on live chat online ! and talked to tegan TP8 who ! was very helpful ! even saying my cds would be sent to my adress

5 June 2026
Unprompted review

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