One Call Claims Reviews 

Tried to start a Claim with Agent PS3, she said she would call back in 10 mins ... that was several days ago ...now my portal won't allow uploads ... claim is incomplete and in limbo ... and once a claim is started .. you can't talk to a agent .... VERY POOR for Onecall .. meanwhile my vehicle if off road ... through no fault of my own ... other than using onecall insurance ... absolute disgrace of service from them

The person I spoke with was very helpful and empathetic as it was 2 months since my no fault claim and I still haven’t been paid out . He called the third party insurers to chase up the payment . I’ll be calling back in 2 weeks if no payment is received

After my mum made a non fault claim she found the process difficult because of having to use a portal system rather than being able to speak to someone.
When the portal system failed I tried to help her and we used the web chat and was put through to advisor CB3 (Charlie) who was very helpful and friendly. She’s not yet been able to complete the process but Charlie has helped us to understand what she needs to do next and provided us with the information for it. We left the chat feeling more confident. Thank you CB3!!

Vey polite and professional

I have had to make several calls to One Call Claims in the past month and this lady LH2 was extremely helpful. She took the time to read through my extensive notes and take action on what was outstanding. I came off the call feeling like I had been heard!

Called promptly, BB5 was friendly and efficient

S07 was very polite and informative

A serious lack of communication from the garage side
I constantly got shifted from pillar to post
Got told different tales everytime I rang
Empty promises of emails or phone calls
I rang to make an official complaint and have not had a reply

Very patient and informative individual who made sure I understood what was happening.

BB5 was courteous and professional regarding the information required. Good customer service.

ML3 was very helpful with live chat as I couldn't get hold of anyone in the phone . My query was sorted

Had great experience from One Call Claims and agent JG6 this afternoon. Provided the necessary information on a recent claim in a clear and expedient fashion. Thank you.

Writing a review on behalf of staff member James JG6. Good communication and straight to the point. Got all the answers I needed. Thanks

BB5 was extremely helpful, polite and was very patient when dealing with us on the phone. He put my mind at rest because I've been receiving conflicting emails which worried me.

Very thorough and detailed explanation. Although occasionally spoke very fast in the obviously repetitive sections which she has done a lot of times no doubt!

Joel went yhe extra mile 😳