One Call Claims Reviews 

James from customer service has been very helpful. Thank you

Wouldn't waste my time insuring with them again
I had an accident when a tree branch landed on my car in 2021 i was taken to hosp car was a write off i got paid out £666 for the car an had to pay policy back £514 I got £154 for my car in all I got no injuries payout they refused to make the land owner pay up nearly 5 yrs later I am still paying this off an no payment for injuries
There no worth it i didn't hit the tree it hit me while driving on a main Rd
Why do we pay insurance if we're treated like shit also they dont have telephone numbers all done online which I hate doin I like to speak to the person
I will not remove this from here its all true

The caller was very professional and patient.

JG6 handled all questions promptly and professionally

Eya, your advisor from the Hire and Repair Team was very helpful. There was confusion about whether I had a courtesy or a hire car, but Eyea cleared it up.

DR4 answered the phone promptly and has dealt with my issue quickly and efficiently

JG6 helped me as best he could and has pointed me in the next direction of travel for my quiery

My husband has a ongoing claim with one call claims when accident happened paper work pictures sent etc now they have that information I haven’t heard anything from them I was supposed to hear from the repair people for the car to be assessed within 5 working days that is up haven’t heard anything I was asked if I wanted to be kept updated I said yes I did so we knew what was happening but nothing since they took our information which was about a week ago when I ring they say they can’t talk about on going claims so I don’t know how I’m supposed to know what is happening I look in the portal to see if that has been updated but nothing there either

Great customer service from Taylor. Thank you

Sometime calls were answered a bit late however the service provided was good

The young lady who assisted me was polite clear and very helpful.

Very clear information
F01

bb5 helped me understand what would happen and made me feel in control.

Easy to deal with insurance company
Took out a policy with them in Dec 2025 and unfortunately needed to make a claim this May. Very easy process.
Thank you one call

SO7 brilliant again thanks for your guidance

I had a great experience with DD5. They were extremely helpful, answered all of my questions clearly, and made sure I understood everything I needed to know. DD5 was also very personable and friendly, which made the interaction pleasant and comfortable. Their professionalism, patience, and excellent customer service really stood out. Thank you for providing such a positive experience!

Thank you for all your help, the process went very smoothly.

Thank you LS9

The reporting of my claim was easy. I did it as soon as I got home and was very shaken. 4 weeks later I’m waiting for a valuation of my vehicle as it’s been written off. The TP insurers have accepted liability. Nothing is happening! I can’t speak to anyone, the portal doesn’t work, emails and live chat are terrible. I have raised a complaint, they say they have 8 weeks to investigate! I just would like this resolved and someone to sort it! I am fully comp after all. I wouldn’t recommend insuring your vehicle with them. The claims process is poor. It’s been extremely stressful and continues to be!

From the first phone call everything has been excellent they dropped a hire car off and picked mine up the driver rang when he was 20 minutes away and the same dropping my car back and picking up the hire car the customer service throughout was excellent always keeping me informed about what was happening and the staff have been very helpful throughout