One Buddy Store - onebuddystore.com Reviews 3

TrustScore 3 out of 5

3.0

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Company details

  1. Quilt Shop

Written by the company

The One Buddy Store team realizes that home is not only a place for people to live, home is also a place to return to after tiring days of studying and working. Therefore, the house plays a very important role in the development of mental health. One Buddy Store focuses on quilt blankets, quilts from One Buddy Store not only serve as a sleep solution for cold sleepers, but they also add a unique layer of style to the top of your bed.


Contact info

3.0

Average

TrustScore 3 out of 5

3 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Zero Customer Service

I recently bought goggles for my dog Arlo after he was diagnosed with uveitis. My vet suggested that he wear them outside in the sun. I went online and I found best buddies store and I ordered them through them. Within a few weeks of Arlo getting used to them, he would try to get them off. They are made so cheaply that they scratched super easy. He could see better without them than while wearing them. I tried to call the number on their website and it is a nonworking number. I’ve emailed them my complaint before the 15 days were up and nobody reached out to me.
I bought two pair, one for our home and one for our beach home. I’m now stuck with the worst quality goggles that he can’t even use.
They have zero customer service. They don’t answer back through email. They have a nonworking number as I mentioned, and the products are junk!

21 October 2024
Unprompted review
One Buddy Store - onebuddystore.com logo

Reply from One Buddy Store - onebuddystore.com

Hello, we believe that your feedback may have been directed to the wrong store, as our store does not offer pet products as mentioned. Please double check the information.

We would be happy if you could successfully address your complaint with the correct store that sold the items to you. Additionally, we would be grateful if you could consider removing your review. Thank you for your understanding ;)

Rated 1 out of 5 stars

Order claimed a 5-8 day processing…

Order claimed a 5-8 day processing period. After more than two weeks, the company refused to acknowledge that it was outside the window. After three weeks, I asked for the order to be canceled and my credit card refunded. They refused saying it was too far along in the process. I had to get my credit card company to refund my order.

16 December 2023
Unprompted review
One Buddy Store - onebuddystore.com logo

Reply from One Buddy Store - onebuddystore.com

We sincerely apologize for any inconvenience caused. Thank you for reaching out to us. Your feedback is invaluable and will greatly aid us in improving our services for future orders. We appreciate your patience and cooperation, and we are trying our best to bring the better service to our customer.

Rated 5 out of 5 stars

This rug has brought so much style and…

This rug has brought so much style and comfort to my room. It's a real looker!

9 December 2023
One Buddy Store - onebuddystore.com logo

Reply from One Buddy Store - onebuddystore.com

Thank you for taking the time to leave a review. We greatly appreciate your feedback as it helps us improve our products and services. Your continued support means a lot to us and serves as a driving force for our ongoing efforts to enhance our offerings. We're committed to providing you with the best experience possible, and we look forward to serving you again soon. :)

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