Onebright  Reviews 972

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, supportive approach, and genuine care, highlighting how therapists made them feel comfortable and understood. The service provided is frequently described as excellent, with many people appreciating the structured sessions, practical tools, and personalized guidance that led to significant improvements in their mental health and confidence. Reviewers often mention the transformative impact of the therapy, noting how it helped them understand themselves better, manage anxiety, and cope with difficult situations. However, some people were dissatisfied with the communication and organization, citing issues with referrals not being covered by their healthcare providers and a lack of follow-up from the company. A few other people also felt that the initial assessment process was not collaborative, with pre-decided recommendations and a requirement to complete numerous online questionnaires while already feeling emotionally exhausted.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, care, and... See more

Service

People report positive experiences with service, with many reviewers highly recommending it due to its... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the service as... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the knowledgeable,... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers praising the quick access to support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

learnt coping skills to manage anxiety and feeling overwhelmed. Jan always made me feel safe and therapy helped me alot, learned to understand myself and that feelings are always valid

Rated 5 out of 5 stars

My therapist, Mirco, was excellent. He very quickly and accurately identified the beliefs, rules and strategies that were contributing to my challenges and (patiently) supported me to identify new, mo... See more

Rated 5 out of 5 stars

A huge thank you to Maria O’ Brien for very useful CBT sessions. The sessions really helped with my anxiety and provided me with useful tools. Maria always listened with kindness and compassion. The... See more

Rated 5 out of 5 stars

My experience of CBT with Mirco Magi exceeded anything I could have hoped for. He was tireless in his support, and so incredibly thoughtful. He delivered impactful therapy - a clear scaffold to hold o... See more


Company details

  1. Mental Health Service
  2. Mental Health Clinic

Written by the company

We help people. As true experts in mental health, we connect individuals with outstanding therapists, providing easy access to personalised, life-changing mental health support. At Onebright we combine evidence-based therapies and world-class clinical network, with cutting edge digital technology. We partner with businesses to build, execute and continually evolve their mental health strategy individually fit for businesses and their people. Through co-ordinating and governing the mental health treatment across all referral pathways, we ensure highest quality of care and provide meaning data and insight. We treat a range of mental health conditions ranging from anxiety to depression, worry to PTSD, workplace stress to trouble sleeping. We support individuals and work with corporate businesses, private insurers, occupational health teams, healthcare professionals and EAP providers. We provide care with respect and compassion and help people develop the skills they need to enjoy a brighter future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

972 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a really positive experience with my CBT therapist

I had a really positive experience with my CBT therapist. He was kind, compassionate and very informative, and I felt genuinely supported throughout the sessions. I’ve come away with practical tools and techniques that I’ll continue to use in my day‑to‑day life. I was also very pleased with how easy and straightforward Onebright made the whole process

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly grateful - amazing therapy service

Incredibly grateful for this service. They helped me at a time when I was really struggling and seeing a private therapist had not helped. I had nine sessions with Mirco who instantly put me at ease and made me feel like he had a plan for how to help me get better. I've made huge improvements over the course of the sessions and feel much more able to deal with my anxiety using the tools he's introduced over the past few months. I cannot recommend this service enough- it is brilliant and Mirco is a fantastic therapist. Thank you so much for the amazing work you do.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

CBT sessions for anxiety

My CBT sessions with Kelly helped me understand anxiety and gave me tools to manage uncertainty. Kelly's ability to listen and pick up on areas that I needed help with was exceptional. She's made a real difference to how I look at things and I feel more confident that I can cope with issues.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Having a tough time at work

Having a tough time at work, the CBT course has been a great tool to manage stress, and I'm still working on the mindfulness bit, mainly for myself. It given me a good platform to move on.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Great CBT experience

I returned to CBT with Maria and she was brilliant. I’m in a much better place after my sessions and I’ve found it’s really helped me assess how I’m thinking and feeling, and make adjustments. The improvement I’ve made in this time with her has been huge. I felt really comfortable talking with her: she was friendly, compassionate and really knowledgeable. Would highly recommend.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Life Changing Experience.

The care I’ve received from Mirco Magi has been outstanding.
Mirco combined CBT and mindfulness techniques tailored to my needs. The learning process was challenging, sometimes fun, but most importantly, life changing.
The skills I’ve gained are invaluable, and I now have much more confidence in navigating life’s inevitable challenges.

I wouldn’t hesitate to recommend Mirco to anyone going through a difficult time in their life.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Jan’s work with my son has helped him to develop a much more positive outlook. He mentioned how she built an atmosphere of trust and was genuinely caring and knowledgeable.
Thank you.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to onebright and NHS…

Thank you to onebright and NHS practitioner health, I had a really good experience and came a long way through therapy. Flexible appts were very much appreciated, with my kind and insightful therapist Sue, I appreciate everything you've done for me.
Thanks, would highly recommend!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

A really beneficial 10 sessions

I found Gabriel to be fantastic - a great person to talk to, who knew exactly what questions to ask and what comments to make each week. He empowered me to move gradually through my feelings of sadness and anger, into a much more positive place. He helped me spot the signs if I were to relapse, and we identified the tools I could use to help me in future if necessary.
Thank you so much, Gabriel.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Such an amazing service…

My son has just completed 8 weeks with a lovely therapist called Maxine. She made him feel comfortable and safe from their very first conversation. She took time to get to know him and has helped him overcome lots of things that were impacting him. She’s been amazing and was always cheerful and encouraging. Thank you so much for your help and support Maxine, we will miss talking to you.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Not the psychiatrists fault but I have…

Not the psychiatrists fault but I have had a very bad experience that has been very detrimental to my mental health. As someone with a Neurodivergence being sent documents pages long with policies is really unhelpful. You have to be so careful with making appointments and double check that your Policy is still in place for all appointments, my policy had ceased 2 days before my last appointment and I was totally unaware - it had been approved weeks before so I was oblivious - apparently I should have read the policy carefully - something that's really very difficult for me to do, I can't even open most policies ! Too much information in one go. I got a really hefty bill from onebright double what I would have been charged if I had seen my psychiatrist direct and self funded. If you are neurodivergent or even have mental health issues that inhibit you concentrating on pages of policies be really really careful that every appointment you make is covered by yr health insurance and also don't miss a appointment whatever you do as you get charged £400 no matter what. I'd recommend people with ADHD using a company that might be a bit more hand holding with these matters.

Edit: 08/03 - Onebright responded to this review asking for me to contact them with further details, I did that some time ago and received zero response.

9 December 2025
Unprompted review
Onebright  logo

Reply from Onebright

Hello,

I am really sorry to read this review. While we are required to work within the confines of your insurance policy we always want to be as supportive as we possibly can. I am sorry that we have not met your expectations on this occasion. Please feel free to reach out to me via customersupport@onebright.com I would welcome the opportunity to look into this further for you.

Tiffany

Rated 5 out of 5 stars

Great Experience

I've just finished 10 CBT sessions with Harpreet Bains and working with her on my worrying/anxiety has been fantastic. Harpreet has given me tools and techniques to use that help me to manage and minimise negative thought patterns and physical side effects of worrying. The sessions were collaborative and Harpreet allowed me to focus and spend more time on specific areas that were more of a concern for me. I wouldn't hesitate to work with Harpreet again if I ever felt like I needed some extra help. Thank you!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly talented

My Therapist John Homer was absolutely amazing right from the start. He was clear, direct and extremely knowledgable. I felt on the first call that he was wading into my world with the clear intent to rescue and help fix me and I had complete (well placed) confidence that he could and would. After a horribly traumatic family event I was unravelling, having panic attacks and unable to sleep. John skilfully navigated all of that together with subsequent issues that kept cropping up enabling me to, primarily, prevent negative impact on my career and ultimately leaving me with a framework of skills and knowledge to apply going forward. It is not going too far I don’t think to say that John prevented me reaching total break down. I cannot thank John enough for his compassionate and generous spirit and obvious talent.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

OCD/Anxiety/Depression

This establishment really helped with my mental health, in particular my long-term battle with OCD and anxiety which resulted in depression.
The therapist, Christine McLaughlin was very polite, a good listener and advised myself on the correct strategy towards overcoming my OCD & anxiety.
Christine was patient and gave me the adequate support that I required from the one to one sessions I received from the last few months.
I can confidently say that the state of my mental health has improved thanks to Christine.
I would recommend her as a therapist to others suffering from OCD/anxiety.

8 September 2025
Unprompted review

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