Don’t waste your money!
We purchased the one box meals as we have a newborn at home and given the current environment it’s not as easy to get to the shops. I have to say, I am glad I purchased this whilst it was on an offer as I would have been even more disappointed to have paid full price.
I chose to cook one of the dishes that night and whilst trying to follow their instructions which seem to jump all over the place, I took out the vegetables needed to make the curry goat meal to find there were already rotting and black. I then had to use my own ingredients to substitute these. We also had an item missing from one of the dishes.
The whole meal appeared as if it had been frozen and then defrosted on the way. So much so that my husband has no confidence in wanting to cook the fish as it has now been 6 days since our purchase arrived (despite a label saying expiration is Aug 22).
What I find even more disappointing is that I have emailed one box to inform them of this and their response was first condescending in assuming we had no intelligence and were referring to the appearance of the plantain. When I was able to go back with pictures they then claimed the vegetables were purchased the day before shipping and are organic so go off quicker than normal vegetables. Again, I am so disappointed in how they assume I am stupid. This is the first time we have purchased this expecting it to be a convenient experience rather than picking our own vegetables, which I will also add that my husband grows carrots and other vegetables and none have ever gone off as quick as this. He is also Jamaican so the insinuation of not knowing the appearance of plantain is also laughable. But it’s also just the plain rudeness of assuming people that purchase their meals are not cultured or even eat food for that matter.
They apparently also state to email them should something be missing, however I don’t see what good that would have done on the day given I was making a few hours after arrival.
The £5 offer off another meal is insulting as it just covers the amount spent on using my own produce.
I would advise to stay clear and find a recipe online and source your own ingredients which would be of much higher quality and more convenient than using this company!
Reply from oneboxmeals.com
Dear Elisha,
Thank you for your review.
Our records show that you received your One Box on Wednesday 3rd February 2021, however, you did not contact us to raise any issues until Monday 8th February 2021.
We do advise customers via our website that on receipt of their One Box, should they have any issues or concerns they should contact us so that we can rectify as soon as possible.
Had you made contact with us upon opening your box, we would have been able to resolve your missing stock cube item and any other issue considering we are local to you.
As confirmed in our email correspondence, we do not store perishable items and we do not have facilities to freeze and defrost meat.
We purchase produce for each order the day before delivery is dispatched to ensure they are fresh.
Organic herbs and vegetables do perish quicker and we advise items are refrigerated.
Nevertheless, as per our previous email correspondence, we apologise that you were unhappy with your box and thank you for your feedback.
Kind regards
One Box Team