Felt like home-Personable and knowledgable about the products they offer. Unlike the other bank we went to Madison offered the personable touch! No pressure no heavy sales pitch. She made the process... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Kaisha Doyle, Member Care Representative Gave me exemplary service for my questions regarding a transfer via my OneAZ account. She was knowledgeable, polite, very pleasant, an excellent communicator,... See more
Company replied
I had a great experience working with Morgan and the team at OneAZ on my auto loan. I chose to work directly with them rather than rely on dealership financing, and I’m so glad I did. Everyone I in... See more
Company replied
I recently worked with Marilyn Ramos at OneAZ Credit Union to finance my vehicle purchase, and I could not be more impressed with the experience. Marilyn provided prompt service from start to fin... See more
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Company details
Written by the company
OneAZ is a member-owned credit union serving the State of Arizona. Our mission is to truly improve the lives of our members, our associates, and the communities we serve. OneAZ offers a full suite of banking services. Members enjoy low rates on home and auto loans, lower fees for services, and the latest banking technology. OneAZ was founded in 1951. Membership is open to all Arizonans.
Contact info
United States
- 844.663.2928
- Loans@OneAZcu.com
- oneazcu.com
4.9
Excellent
483 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They were very fast to assist and they …
They were very fast to assist and they were also very helpful with all my questions.
The process was very fast.
Thank you again Zach Rafidi, CCUFC | Virtual Banker III
16 April 2026
Unprompted review
Excellent customer service
Excellent customer service! My personal banker Zach helped me a lot though my loan and was really professional and nice as well 10/10 highly recommend OneAz!!
17 April 2026
Unprompted review
Best Bank in Arizona
One AZ has always given us great customer service.
Today I had excellent service from Karen Sperduti, she helped me quickly ordering checks for the 1st time.
16 April 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Marquelle Spellman
Marquelle Spellman, Virtual banker II. Was a very a good specialist who helped me from start to finish and provided me with the best experience for my needs. Some of the best service I have ever received!
16 April 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Excellent help and so precessional…
Excellent help and so precessional service Madison I’m so grateful with her help and support thank you Madison ..
15 April 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Great experience with Arnol
Great experience with Arnol. Seamless, easy, fast. No real effort on my part, would recommend 100%
14 April 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Lindsay Herriott and Claudia Flores…
Lindsay Herriott and Claudia Flores made this process so easy to understand. Everything was great I have never had a home loan go so smoothly. Thank you both.
14 April 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Excellence
I applied for a personal loan last night and only took a few minutes, the following day around 10am I received a call from Marquelle Spellman a loan manager to complete my application, he was very helpful and walked me through the process and only took a few minutes, once the loan was approved he stayed on the line while I accessed my bank account to verify the funds were deposited, this was the most easy process I've ever experienced, one out of five stars Marquelle scored a ten.... thank you for a quick response and easy process..
14 April 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
⭐️⭐️⭐️⭐️⭐️
It was a pleasure working with Eli for my auto loan. He was very responsive and knowledgeable. Highly recommend!
9 April 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Marcia Garcia was
Marcia Garcia was. Pleasure to work with. She was able to asses my situation and help me in a matter of minutes. I truly appreciate her. Thank you!
6 April 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
simple straightforward chat, no bot!…
simple straightforward chat immediately answered my question thoroughly. Karen Sperduti was great and did not waste a minute of my time! I will use the chat more often.
1 April 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Michelle at One AZ was very helpful and…
Michelle at One AZ was very helpful and provided clear and easy to follow directions as to what I was trying to accomplish.
31 March 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Mikala was great in resolving my extended problem getting checks
I ordered checks at the end of February ad was told they would arrive on 3-19-26 They never came. On 3-30-26 I called and told Mikala the checks had still not arrived. She cancelled the old checks quickly and had a new order placed which shall get me checks by April 9,2026. Mikala was fast efficient and resolved the issue as quickly as she could and very very pleasant and polite. Thank you, Mikala
30 March 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
I would not recommend this bank to my…
I would not recommend this bank to my worst enemy...for one my daughter who gets a disability check from social security always recieved it on the 22nd of every month that is before I switched to one az now her check goes in like always on the 22nd and it shows on my online banking that its in there but the bank won't let her touch it for a week after its deposited they take it make money on it and then when they are done thats when it will be available for withdraw ..they do this to everyone who recieves a monthly ssi check the same way everyone has to wait a week after it posts into your account ..dont bank here this bank is a toilet ran by a bunch of thieves
27 March 2025
Unprompted review
Reply from OneAZ Credit Union
Thank you for leaving a review for OneAZ, Whitney! We will use your feedback to learn how we can better serve members in the future. We value your relationship and are committed to being a reliable and enjoyable banking partner for you.
Car loan was easy and quick
Car loan was easy and quick! Zach was the best and 1000% recommend
4 March 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
OneAZ
I had a great experience working with Morgan and the team at OneAZ on my auto loan. I chose to work directly with them rather than rely on dealership financing, and I’m so glad I did.
Everyone I interacted with was helpful and professional, and Morgan truly went above and beyond while advocating on my behalf throughout the process. She made sure everything aligned with what we discussed, kept things transparent, and made the entire experience smooth and stress-free. Highly recommend Morgan and the OneAZ team.
25 March 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Emma was extremely patient and very…
Emma was extremely patient and very helpful. We worked together to resolve an issue I had with viewing my accounts.
26 March 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Marcia Garcia was very easy to work…
Marcia Garcia was very easy to work with, very knowledgeable
about the loan process. Very kind and phone edicate. I recommend her highly! 3/
20 March 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
Eli Andujar thank you for helping me
Eli Andujar thank you for helping me
Refinance my loan was fast and easy great job.
23 March 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
John W Smith III was very helpful and…
John W Smith III was very helpful and kind. I enjoyed the call very much.
20 March 2026
Unprompted review
Reply from OneAZ Credit Union
Thank you for sharing your experience with OneAZ Credit Union! It is Onederful to hear that our team provided you with helpful service. We value your membership and look forward to serving you again.
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