I'm giving them four stars because they do help you out but I'm not going to give five stars because of the fact that if you repay early more than once then you will be suddenly declined from applying... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trying to call about my loan as I'll be 2 days late on payment, your emails are no reply emails, you say you are open till 7:30pm but closed when I'm calling at 6:22. I've now tried to call email mul... See more
Company replied
I unexpectedly needed a short term loan and Ondal helped me with that. No fuss, a few simple questions and I received the funds within minutes of the application. The application itself only to... See more
Company replied
No fuss, no hassle, no silly forms and going back and forth, just simply apply for what you need and your sorted in literally seconds, canvas for better service that that now can you, Absolutely b... See more
Company replied
Company details
About Ondal
Written by the company
24/7 ethical on-line lending. A new breed of financial institution allowing you to borrow only what you need for as long as you need it .
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Simple, convenient, transparent and responsible borrowing @ fairly priced services.
Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)
- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties
www.myfinanceclub.com
Contact info
PO Box 102, NE24 9DR, Blyth, United Kingdom
- 08088126577
- https://www.ondal.co.uk/contact/
- ondal.co.uk
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 45% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Straightforward and quick
13 August 2025
Unprompted review
Reply from Ondal
Hi Jeannie,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
Great service hassle free
12 August 2025
Unprompted review
Reply from Ondal
Hi Ikbal,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
Reply from Ondal
Hi Valerie,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
Need more people to answer phones
Someone set up a loan fraudulently and this company won’t speak to me or deal with it. I held on the line for hours without an answer
Update .. finally got to speak to someone and they were helpful
12 August 2025
Unprompted review
Reply from Ondal
Hi Julie,
Thank you for your review. We’re sorry to hear about your experience. We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.
We take fraud concerns very seriously and would like to discuss this with you. Please contact us directly so we can assist you. Our phone lines are open Monday to Friday from 08:30 AM to 19:30 PM, Saturday from 09:00 AM to 16:00 PM, and Sunday from 10:00 AM to 16:00 PM. You can also email us anytime.
Quick and easy payment was in within…
Quick and easy payment was in within minutes very happy
12 August 2025
Unprompted review
Reply from Ondal
Hello Kyle,
Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.
Thank you for taking the time to leave us your kind feedback!
Thay r a good company they helped me…
Thay r a good company they helped me when I needed it
12 August 2025
Unprompted review
Reply from Ondal
Hi Simon,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
Quick and clear responses
It was very quick and I was so in need. Easy to access
12 August 2025
Unprompted review
Reply from Ondal
Hi,
Thank you for your 5 star review!
It's great to hear we were able to assist you.
Thank you for taking the time to leave us your kind feedback!
Reply from Ondal
Hi Darren,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
I'm very happy with the service and it…
I'm very happy with the service and it was very quick to receive the money 💰 into my account
12 August 2025
Unprompted review
Reply from Ondal
Hi Martin,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
Very polite
Very polite
Officiant
Great customer service
Money was in the bank within 10 minutes.
Will definitely recommend to others
12 August 2025
Unprompted review
Reply from Ondal
Hello Adam,
Thank you for taking the time to leave us your 5 star review.
We are very happy that you would recommend us.
On behalf of the team we are very happy to have been able to help you.
It was easy to apply no difficulties
It was easy to apply no difficulties
11 August 2025
Unprompted review
Reply from Ondal
Hello Chipo,
Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.
Thank you for your feedback regarding the service. It's greatly appreciated!
The application process was excellent
The application process was excellent
10 August 2025
Unprompted review
Reply from Ondal
Hello Anthony,
Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.
On behalf of the team we are very happy to have been able to help you.
I am so greatful I found ondal..they…
I am so greatful I found ondal..they have helped me out many times..great friendly service
11 August 2025
Unprompted review
Reply from Ondal
Hi Susan,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
Easy and stress free
10 August 2025
Unprompted review
Reply from Ondal
Hello Sharon,
Thank you for taking the time to leave us your 5 star review.
It's great to hear you have been happy with the service received.
On behalf of the team we are very happy to have been able to help you.
Very easy good support nice company.
Very easy good support nice company.
11 August 2025
Unprompted review
Reply from Ondal
Hello Jane,
Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.
On behalf of the team we are very happy to have been able to help you.
Reply from Ondal
Hello David,
Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.
Thank you for your feedback regarding the service. It's greatly appreciated!
Reply from Ondal
Hello Paul,
Thank you for taking the time to leave us your 5 star review.
It's great to hear you have been happy with the service received.
On behalf of the team we are very happy to have been able to help you.
Very fast and secure.
10 August 2025
Unprompted review
Reply from Ondal
Hello Cornel,
Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.
Thank you for taking the time to leave us your kind feedback!
Reply from Ondal
Hi Destinie,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
Quick decision.
10 August 2025
Unprompted review
Reply from Ondal
Hi Keith,
Thank you for your 5 star review!
It's great to hear you have been happy with the service received.
Thank you for taking the time to leave us your kind feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.