Ondal Reviews 

1,714
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 268 reviews, reviewers had a great experience with this company. Many customers found the application process quick, easy, and straightforward, often receiving funds within minutes. People consistently praise the helpful and understanding service, highlighting excellent customer support and rapid response times, contributing to a positive overall user experience. However, some customers noted concerns regarding payment and customer service. Issues included early repayment policies, potentially leading to future loan declines or unexpected charges. A few reviewers also reported difficulties reaching customer support, with unanswered calls or emails, and conflicting information. Some experienced loans declined after initial acceptance or payments not processed on time.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting issues such as unexpected charges, missed... See more

Service

People report positive experiences with service, often highlighting the swift and straightforward loan... See more

User experience

Clients share positive opinions on user experience, with many finding the system easy to use and the... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant frustration due... See more

Response time

Users describe ambiguous interactions with response times, with many reviewers reporting significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm giving them four stars because they do help you out but I'm not going to give five stars because of the fact that if you repay early more than once then you will be suddenly declined from applying... See more

Company replied

Rated 3 out of 5 stars

Trying to call about my loan as I'll be 2 days late on payment, your emails are no reply emails, you say you are open till 7:30pm but closed when I'm calling at 6:22. I've now tried to call email mul... See more

Company replied

Rated 5 out of 5 stars

I unexpectedly needed a short term loan and Ondal helped me with that. No fuss, a few simple questions and I received the funds within minutes of the application. The application itself only to... See more

Company replied

Rated 5 out of 5 stars

No fuss, no hassle, no silly forms and going back and forth, just simply apply for what you need and your sorted in literally seconds, canvas for better service that that now can you, Absolutely b... See more

Company replied


Company details

  1. Loan Agency
  2. Alternative Financial Service
  3. Financial Institution

About Ondal

Written by the company

24/7 ethical on-line lending. A new breed of financial institution allowing you to borrow only what you need for as long as you need it .

Simple, convenient, transparent and responsible borrowing @ fairly priced services.

Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)

- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties

www.myfinanceclub.com

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(1,714)

236 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional

Very professional

8 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Claudiu,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Possibly the easiest and quickest loan…

Possibly the easiest and quickest loan I’ve ever applied for! I don’t have the best credit history and I’m happy with the rate I was given. It is after all a short term loan, I’d definitely recommend and I will 100% use again if I’m in need.

6 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Louise

Thank you for your 5 star review!

It's great to hear you found the completion of your application straight forward and that you have been happy with the service received.

We are very happy that you would recommend us.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Excellent service …

Very straight forward signing for loan amount and very organised too money was straight in account by time was accepted and signed contract

7 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Michelle,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for your feedback regarding the service. It's greatly appreciated!

Rated 5 out of 5 stars

Very quick and efficient and easy to…

Very quick and efficient and easy to apply .

7 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Rachel,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.

Thank you for your feedback regarding the service. It's greatly appreciated!

Rated 5 out of 5 stars

First class company

The ease of the process from start to end

7 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Patrick,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.


On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

5/5 stars

5/5
easy and fast like 15 mins

2 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Himkiko,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Easy to fill up form and receive the…

Easy to fill up form and receive the money in 4 mins.

7 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Raymond,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for your feedback regarding the service. It's greatly appreciated!

Rated 5 out of 5 stars

Great experience and great service!!

Great experience and great service!!! Any problem is dealt with and no problem is to great ⭐️

7 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Stuart,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.


On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Great service

Great service and easy to use, you get the money within the hour

7 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Charlotte,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Easy to use with details on how and…

Easy to use with details on how and when to repay.

7 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Katherine,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.


On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Very easy to apply

Very easy to apply, keeping it simple & not to many awkward questions

7 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Stephen

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Paying out at any time

Paying out at any time

5 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Michal,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Great thanks quick response and loan…

Great thanks quick response and loan funded

6 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Steven,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Quick easy great experience so far…

Quick easy great experience so far never expected it to be so straight forward to apply

6 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Myra,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Helpful staff, quick service

Really helpful associate on the phone(sorry I didn't write their name down!).
Smooth, quick solution to my query and I got a very quick response.

6 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Jane,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Fast and reliable

Fast and reliable . Until next transaction with your company again. As long as you're a good payer.

6 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Jipenn,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Easy and quick

Easy and quick. It's exactly what I needed. Happy

6 August 2025
Unprompted review
Ondal logo

Reply from Ondal


Hello Petra,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you have been happy with the service received.

On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

So easy to deal with!

Ondal are very easy to deal with. There are no hidden costs; you're told what you have to pay back straight away and the money is in your account almost immediately. If you pay back on or before the due date, which I have done, you're more likely to be accepted for further loans. I've been impressed with Ondal and I'm happy to be a customer!

6 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Chris,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you have been happy with the service received.

On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Easy process and money transferred…

Easy process and money transferred quickly

6 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Helen,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Quickly received

Quickly received money into my bank account ,plus email confirmation and terms and conditions .
Thank you

25 July 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Claire,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.


On behalf of the team we are very happy to have been able to help you.

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