Omnisend provides a very reliable platform. While there is still room for improvement, they genuinely offer one of the best marketing tools for e commerce stores. The most important thing for m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got some problems with our email contact lists but the support was really few clicks away and even on Sunday! Explanation was detailed and they helped very quickly resolving the matter. Omnisend is gr... See more
Company replied
While onboarding from 2 other email providers, I had some pretty specific things I needed to set up within my emails and lists. The live support - Emma specifically - was able to walk me through... See more
Company replied
I ran into a few challenges setting up SPF, DKIM and DMARC records, and Burak was a huge help. He walked me through which records go where and even shared a few recordings made specifically to explain... See more
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Company details
Written by the company
Omnisend is an email and SMS marketing automation platform built for ecommerce from day one. More than 150,000 online brands use Omnisend to turn customer behavior into revenue on autopilot, returning an average of $79 for every $1 spent.* Connect your store in minutes, no developer needed. Pre-built flows for cart abandonment, welcome series, and back-in-stock alerts, 250+ email templates, popups, and global SMS and web push from the same platform. Describe a segment in plain language and get it instantly, or connect Omnisend to ChatGPT or Claude to run performance checks and draft campaigns in one conversation. Live chat and email support around the clock on every plan, in 6 languages. Big-platform features, up to 35% less. And if you switch, every list, flow, and template is moved free in 5 days. Refreshingly boring, in the best way possible.
Contact info
Saint Katharine's Way 1, E1W 1YL, London, United Kingdom
- support@omnisend.com
- omnisend.com
4.4
Excellent
510 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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They were curteous and really answered…
They were curteous and really answered my questions with no delay. Informed me very well on their services. Great customer service thus far.
10 June 2025
Unprompted review
Reply from Omnisend
Thanks so much! We’re happy to hear the support felt fast, informative, and respectful — just the way it should. We appreciate you being with us and look forward to continuing to support you!
Omnisend love
I love omnisend- Its so easy to use and the team responds really fast to any enquiry. It makes it quite quick to create a newsletter and I love the stats too.
9 June 2025
Unprompted review
Reply from Omnisend
We’re feeling the Omnisend love — and sending it right back! 💚
So glad to hear the platform’s been easy to use and that our team’s been quick to support you. Thanks for the kind words and for making us part of your email marketing efforts!
Reply from Omnisend
Fast replies and top-notch support are kind of our thing — glad you noticed! Appreciate you taking the time to share it.
I experienced a couple of fraudulent…
I experienced a couple of fraudulent charges cuz I shared my credit card online before. But Omnisend totally refund me and do not cause any my financial loss. Customer services are extremely helpful, thank you all!
2 June 2025
Unprompted review
Reply from Omnisend
Thank you for the kind feedback — and we're really happy to hear the issue was fully resolved without any financial loss. We know how stressful fraudulent charges can be, and it means a lot that you felt supported and safe with Omnisend. If anything ever comes up again, you can count on us.
I really appreciate Burak
I really appreciate Burak, he was very patient, knowledgeable and greatly helpful for helping me resolve my dns issues. I hope I can use him everytime I need assistance. Awesome!
1 June 2025
Unprompted review
Reply from Omnisend
Thank you for such thoughtful feedback! We're proud to have Burak on the team — he always goes the extra mile. It's great to know his guidance helped you through a tricky setup. We'll be here anytime you need a hand.
Reply from Omnisend
Great to hear you're having a top-notch experience all around! Big thanks for the shoutout and trust!
Dilara was most helpful
30 May 2025
Unprompted review
Reply from Omnisend
Our goal is to make sure you never feel stuck, and it’s great to know your experience reflected that. Thanks for taking a moment to share this!
Mathías was very informative and…
Mathías was very informative and helpful. He understood my issue and provided solutions to resolve it. As a retired Customer Service Manager, I can say that his customer service skills are very good. It was a pleasure having him assist me. Thank you, Mathías!
29 May 2025
Unprompted review
Reply from Omnisend
Thank you for the kind and thoughtful feedback! As a former Customer Service Manager, your words truly carry weight — and we’re thrilled Mathías delivered the kind of support that stood out to you. We’ll make sure he sees your message. It was a pleasure assisting you, and we’re here anytime you need us!
Reply from Omnisend
We’ll never get tired of hearing that — thank you! 🙌 We’re always here to help.
I had a scammer bot test credit cards…
I had a scammer bot test credit cards on my store checkout. They made 57 orders before I caught what was happening. Because there is an order against the customer name in Shopify, I can't delete the account, so the email keeps getting synced to Omnisend. Dilara was so kind to me (I was very upset) and while the problem comes from Shopify, so the syncing can't be disabled, Dilara helped me to do what we can. I set them to unsubscribed on the Shopify side, which updated in Omnisend, so at least they are not part of any flows, or counting to my subscriber count.
The whole Omnisend support team are always so kind, and do what they can to help. Even when there's no solution to the problem, they always try to find the closest thing possible to make the situation better. And no question is considered stupid, or too small to ask. I've never felt so well-supported by any service provider before.
29 May 2025
Unprompted review
Reply from Omnisend
We’re so grateful for your kind words. Situations like this can be incredibly stressful, and we’re proud that Dilara could guide you with empathy and clarity. While we wish we could solve every issue at the root, it means everything to us that you felt genuinely supported and not alone in the process. We’re always here for you — no question too small, and no concern unimportant.
GREAT CUSTOMER SUPPORT FROM BARUK AND…
GREAT CUSTOMER SUPPORT FROM BARUK AND SANYA
28 May 2025
Unprompted review
Reply from Omnisend
Now that’s a dream team! 🙌 Big thanks for the shoutout to Baruk and Sanya — we’re so glad they had your back and made the support experience a great one!
I find the support staff really helpful
I find the support staff really helpful. You’re not waiting too long to be allocated support and they do like to fix the issue. You’re not left on your own trying to sort out a problem. It’s one of the strengths of Omnisend.
27 May 2025
Unprompted review
Reply from Omnisend
Thank you for the thoughtful feedback! We're so glad to hear our support team has made a real difference. Quick responses, real solutions, and never leaving you hanging — that’s exactly what we strive for. It means a lot to hear that you see it as one of our strengths!
Amazing customer service
Amazing customer service from Omnisend. I was having some difficulty figuring out how to verify my domain and was helped by several reps who all offered exceptional customer service. Dilara responded to my first email for help. When she was off, Chaymae took over, but it was late and I decided to tackle it in the morning. Mathias reached out when one of the three codes I entered wasn't working and helped me correct the issue. Then Dilara came back to make sure everything was resolved and I didn't need anymore assistance. I got the problem resolved in less than12 hours. Amazing team work and amazing team.
26 May 2025
Unprompted review
Reply from Omnisend
Three reps, one fast solution, and zero stress — that’s how we like to do things! 😄 Huge shoutout to Dilara, Chaymae, and Mathias for making it seamless from start to finish. We’re so glad you felt supported every step of the way. Thanks for the kind words and for being part of the Omnisend community!
Omnisend makes it very easy for…
Omnisend makes it very easy for everyone and the customer service is like no other. Dilara did exaclty as I ask. she made it simple. fast. and easy to understand. She secured the bag with this one.
22 May 2025
Unprompted review
Reply from Omnisend
We’re all about keeping things easy and clear — and it sounds like Dilara delivered on every front! Huge thanks for the kind words. We’re lucky to have her, and even luckier to support customers like you!
Perfect customer service.
I had an issue with a webinar I wanted to attend, I emailed them, within a few hours they replied, in depth and completely solved my problem in a friendly and approachable tone. What more could you want from customer service?
21 May 2025
Unprompted review
Reply from Omnisend
What more could you want from customer service? We’re hoping… not much! 😄 Thanks so much for the great feedback — we’re thrilled our team could help out quickly and keep things friendly along the way.
Amazing thank you Dilara!
20 May 2025
Unprompted review
Reply from Omnisend
We’re so happy to hear you had a great experience! Your kind words mean a lot, and we’ll definitely let Dilara know she made a difference. We’re here anytime you need us!
Even I have only a Free Plan
Even I have only a Free Plan, the support was fast and very accurate!
I also like the products possibility to automate Email to my customers and the nice and elegant style!
16 May 2025
Unprompted review
Reply from Omnisend
Thank you for the kind words! We’re especially glad to hear our support team was fast and accurate — even on the free plan. That’s something we’re proud of, because we believe everyone deserves great service, no matter their tier. We’re here to support you at every stage — free or paid!
My experience with Dilara
Nothing was too much trouble, and technical advice and support was given both patiently and courteously.
16 May 2025
Unprompted review
Reply from Omnisend
This is exactly the kind of experience we want every customer to have — support that’s patient, clear, and genuinely helpful. Thank you for highlighting Dilara’s care and effort. We’ll make sure you continue to feel supported every step of the way!
Reply from Omnisend
Very good reviews like this one = big smiles all around! 😊 Thanks for the shoutout to Dilara — she’ll be so happy to know she made your day a little easier.
Absolute worst customer service
Absolute worst customer service. They created an absolute disaster by stopping one of my emails. Refused to restart it and refused to help me with it. The ones sent had four out of 1500 marked as spam or 0.24% rate. The continually refuse to answer basic questions like "what is the message ID" because I can't see it in the platform. Or did links stop working on emails already sent. They will not help American customers any more.
13 May 2025
Unprompted review
Reply from Omnisend
Thank you for your feedback, and we’re truly sorry to hear your experience with Omnisend didn’t meet expectations. We aim to provide timely and helpful support to all customers — regardless of location — so it’s disappointing to hear you felt otherwise.
From your description, it appears your campaign was paused due to a higher spam complaint rate, which triggers our automatic protection system to safeguard your sender reputation and deliverability. This is a common industry practice when the complaint rate exceeds 0.1%.
In such cases, our team typically shares guidance on how to resolve the issue and safely resume sending. We regret if this wasn’t clear or if your questions — such as about the message ID or link behavior — weren’t fully addressed.
Unfortunately, we were unable to locate your account details from the review alone. To properly assist you, we’ve sent you an information request via Trustpilot. Once we receive your account details or associated email address, we will be more than happy to review the entire case, revisit the paused campaign, and address any open questions you may have — including the message ID and any concerns regarding email links.
We appreciate your feedback, as it helps us identify where we might improve. We truly hope to resolve this situation to your satisfaction.
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