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Rated 1 out of 5 stars

We have the Omlet Cube with attached run. The connection clips are absolutely terrible. We have had to reinforce with countless heavy duty zip ties. I am sure there are better options out there.

Rated 1 out of 5 stars

Don’t buy the automated chicken door. Clunky control panel not working from the time we got it. Customer service has been unresponsive. Don’t be fooled by the flashy videos on the website. Look for so... See more

Rated 5 out of 5 stars

Great products, speedy deliver, supportive customer service: I have purchased an Eglu Go for two silky bantams, they think it’s perfect. The hen curls up and the roo stands guard. It’s been portable... See more

Rated 1 out of 5 stars

Great concept, if it worked. We paid over $300 for this and in less than 6 months, the plug in failed, the battery runs out fast, and then it got an obstruction error with no obstruction present… and... See more

Company details

  1. Animals & Pets

Written by the company

Omlet is the brand behind the renowned Pet Products including the Eglu chicken coop, Geo bird cage, Zippi rabbit tunnels, and many more.


Contact info

2.9

Average

TrustScore 3 out of 5

122 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

great birdcages

my budgie loves her cage from omlet. just make sure you add plenty of toys, different natural perches, food dish for fruits and veggies, NO HAPPY HUTS they kill birds, and drape a pretty tapestry from redbubble over the back to make them feel safe. they dont like feeling exposed in a round cage in the center of the room.
also, this cage is not big enough for cage bound birds, other than...maybe maybe a pair of zebra finches.... even then its not ideal as a permanent cage.
so if you have budgies make sure they have another big cage or lots of playtime out in the house with playstands.
they wont live very long if kept in such small cage and not able to really stretch and exercise the body in flight.
btw this cage looks gorgeous, midcentury modern style, its so lightweight that if i have to run out of the house with my bird in a crisis situation i can just grab the cage and go, its big but it fits in back seat.
i have two of them, gold mesh with cream bottom, its very neutral and stylish.
thanks for reading!

4 February 2022
Unprompted review
Rated 5 out of 5 stars

Before making my purchase

Before making my purchase, I talked to 3 different agents and they were all fabulous. They all contributed in my decision making on what to order. First time I am buying your products and can't wait to get them!

2 February 2022
Unprompted review
Rated 5 out of 5 stars

I love Omlet and it’s products

I love Omlet and it’s products. The products are not only functional they are attractive. My unfenced yard is wide open to the view of all my neighbors so nice looking was very important. Omlet Customer Service is very quick to help resolve any issues or provide needed information. The web site is easy to use and has great information, videos, and links. I have the MK2 that houses my girls well. We are expecting a snow storm so I ordered the Extreme Temperature Cover. I’m not sure my girls really need it but I’d rather be safe than sorry. If you’re contemplating a coup for your chickens the MK2 with wheels is a great option. I move my girls when they’ve cleared the weeds they are sitting on helping my grass.

31 January 2022
Unprompted review
Rated 5 out of 5 stars

Great company

The company is great. They sell great, solid products. I recommend them to all my friends and family.

25 January 2022
Unprompted review
Rated 5 out of 5 stars

Happy so far

So far the products have been as described and the customer service response has been prompt and pleasing. I would like free shipping.

21 January 2022
Unprompted review
Rated 5 out of 5 stars

Just ordered my third coop

Just ordered my third coop. Shipping is fast. Coops are QUALITY! I'm a smallish 72-year-old woman and have had no problem assembling these. Instructions are clear; all parts, screws, etc. supplied. The birds LOVE the coops. Rain-proof. Predator-proof. I sleep better knowing the chickens are safe. And so, so easy to clean!

11 January 2022
Unprompted review
Rated 1 out of 5 stars

Don't trust this company!!

I am hoping to save someone from wasting their hard earned money. We purchased the Walk in Chicken Run - 9ft x 13ft x 6ft plus 2 Outdoor Pet Run - Pack G for $1383.24, Oct 25th, 2021, we received the complete order Nov 1st, 2021. We live in a small town in Teton Valley Idaho, with heavy snow. We tarped up the run on all sides, including the top, to keep our chickens warm enough during these harsh winter months. Super excited to finally have enough room for all of our hens. The beginning weeks of Dec ended up being a lot windier then usual. Expecting the run to withstand the wind, that unfortanley did not happen. The run was completely destroyed in one day. Thank goodness we didn't move our chickens inside yet. I was devastated, I thought I will contact Omlet since it has barely been a month. I ended calling Omlet, leaving a voicemail explaining our situation. I received a call about 2 days later, with some woman saying sorry its not covered under the warranty. Thank you, goodbye. Now I have worked in customer service my whole life and could not believe what I just heard. I got nothing, no assistance whatsoever, and no Compassion for their customers. Now, we did not have $1383.24 of chump change sitting around in the house, this was a thought out purchase to further our small business, we saved for this. I decided, maybe its just this one person, I’ll try to email. I emailed explaining my situation and sent pictures. I received an email back with an explanation of why I shouldn’t have tarped just the sides, which we did not, we tarped it all, then I got another sorry its not covered under warranty. I literally bought this and just set it up, didn't even get to put my chickens inside and I wasted $1383.24. My heart is completely destroyed, I don't know what to do. So I leave here my experience and my review. I hope this helps someone not waste a dime on this company.

P.S. The material was flimsy, not sturdy.

15 December 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

In my experience, this company stands behind their product. I purchased the auto coop door last year, and yes, it took a bit of time to get the door. But it was worth the wait as the door is well made and was working very well through the harsh winter of the northeast US and into this summer. Unfortunately the door stopped working due to the CPU and it was little over a year of ownership. I reached out to the company and they responded very quickly. I described my problem and within a few days they had sent me a replacement at no charge. I am very satisfied with their customer service and their willingness to stand behind their product warranty.

25 August 2021
Unprompted review
Rated 1 out of 5 stars

Unreliable and disappointing

They delayed my orders by months. I only wished I had checked the internet before ordering because this seems to be a common theme with this company. I had to finally cancel. Awful experience!

15 June 2021
Unprompted review
Omlet USA logo

Reply from Omlet USA

Good morning,

Thank you very much for taking the time to leave us a review.
We are very sorry to read that you feel disappointed with our service.

We are indeed experiencing some exceptional delays regarding some of our products at the moment. In these uncertain times, Brexit, Covid and the recent Suez canal blockage all have impacted the global supply chain. Once we have the products back in stock we are dispatching them as soon as possible.

When you order your item, you have access to a page linked to your order showing you every eventual change in estimated delivery dates.
In addition, you can always contact us by phone or by email, our Customer Service Team is at your disposal if you wish any information about the status of your order.

Our lines are open from 7am to 2pm Monday - Friday PST and 7am to 5pm EST.

Kind Regards,
Clemence
Omlet Customer Service

Rated 4 out of 5 stars

Expensive, needs better options, overall well made

Bought the Eglu Cube summer 2020. For their largest coop it doesn't hold many chickens, but I wanted to try a plastic coop to see if it minimized mite issues. They offer no reasonable way to block vents to keep rain and snow from blowing in, which has been the biggest problem I've had so far, and I find the ladder to be steeper than I'd like. I'd also like better roosting options inside the coop. Overall well made and easy to assemble.

14 December 2020
Unprompted review

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