OMGhotels Reviews 

Hoping it will be sorted but having contacted OMG via the activity store I am still yet to hear back from them after confirming which show we would like to see. Their automated email said they would be in touch within 3 days but we are now over 8 and nothing. The voucher was for my 40th so was really lookimg forward to a show and hotel stay. The customer service so far has been very poor and unclear. If anyone from OMG would get in touch I can give my reference number and hopefully be able to give a more positive review 🤞🤞🤞

DO NOT USE THIS COMPANY.

Where do I begin, my partner purchased a voucher from Activity Superstore for a 4* hotel and theatre show in the west end. When activating voucher we were transferred to OMGhotels who booked us in for the 19th September, email stated all relevant information and theatre tickets will be sent 48 hours prior to our visit. After a fair few emails being sent and not responded to, I looked into this a little only to realise that the hotel we were booked into has been closed to the public to house asylum seekers. I’m trying to stay hopeful that we will receive a full refund from Activity superstore as they’ve stated we would. STAY CLEAR FROM THIS COMPANY

SCAM !! DO NOT USE!! How is this 'company' allowed to do this. We had been booked into the Britannia international hotel which is now an hotel for refugees. When we noticed and saw in the news we have been trying to get this resolved but it's although the company doesn't exist. Even if the hotel hadn't become a migrants hotel judging by these reviews it would have been cancelled anyway.

The only good reviews on here are from people who hasn't actually received their 'experience' yet.. this scam gang only communicate with you until the point you are handing over your money then they ghost you !!

**EDIT** In response to their reply they knew exactly who I was as they referenced me in an email. OMGhotels are refusing to refund and I'm having to go down other channels. Including trying to get it resolved with the merchant I originally purchased this from (Very) who has now removed this product from their website. I'm also in communication with citizens advice who has passed on this information to trading standards. After leaving this review, OMGhotels contacted my partner to vent their frustration about these negative reviews and told us they would reschedule us on another date and offer us compensation in the form of vouchers and restaurant dining. After my partner agreed to tried to rearrange with OMGhotels, they completely ignored her and now it's been well over a month with absolutely no communication.

Terrible organisation! Don’t send vouchers out and then fail to issue refunds! AVOID, it’s a scam!

Do not book whatsoever - they are scammers who take your money and do not book you in for your spa weekend!!! I made a booking for an anniversary present and they fail to communicate with me to book me in! I still have not been and I am £300 out of pocket!

Good communication and very quick response, would highly recommend

Didn’t want to select one star for this awful company but seems I had to to write this review! OMGhotels.com has to be stopped!We were supposed to be in London today and like many other people we paid for and didn’t receive our hotel voucher and Theatre Ticket. Had booked train from Edinburgh to London had also pre booked restaurants. All had to be cancelled. We received an email yesterday from Emily?? saying that vouchers would be sent immediately. That never happened! All phone and chat line unavailable. Do these people have a conscience? Terrible experience. Please spread the word not to use this company

The worst ever company I know
They took from me £301.10 when I booked what I thought was a hotel and theatre break. No notifications and the only email I received was to upgrade the hotel to a closer hotel near the theatre
Little did I know after taking £49.00 extra they cancelled the booking at the hotel and I never received any theatre tickets.
After much investigation, they are still trading, they have changed websites from the activity superstore and I am now fighting to retrieve my money
Emails have been sent ,,nothing back
Social media posts sent, nothing
A requested phone call via there online chat ,, nothing
Now today no chat facility
The most awful company ever
PLEASE DO NOT TOUCH THIS COMPANY

I would leave 0 stars if I could SCAM AVOID!! Absolute shambles of a company we booked 2 night stay in hotel with theatre tickets for London, no hotel or theatre ticket voucher recieved 48hours before so contacted OMG concierge email multiple times, tried chat function and the contact number all of which are out of service!! Still no acknowledgement, called the hotel who we supposedly had a booking with 48hours before when we hadn’t received the voucher n they said it had been cancelled by hotel beds who omg must be also operating under! Disgusting! Scamming hard working people off their money! Looked forward to this trip for over 12 months down in London to see Coldplay! Please don’t fall for this company we’ve now had to fork out another £300 for alternative hotel I am disgusted and won’t be letting this lie! I will be seeking legal action and I suggest everyone else does the same!

We hadn't recieved our voucher from omg hotels tried to contact via email on Tuesday , Wednesday x3 and Thursday x3 we tried all the contact no I had found on line none would connect my partner rung the hotel we was due to stay and stated the hotel had been cancel in March by OMG we had no contact to make aware we were due to drive to Leeds on Friday morning good job we called hotel this is disgusting treatment from this company

Decided to ring hotel prior to arriving due to previous review and hotel advised third party had cancelled booking we never ever received theatre tks either , hotel advised need to go direct to omg hotels for refund however yet to still receive any acknowledgment and no telephone numbers are in use do not use waste of £650 company needs reporting ripping people off also operating under hotel beds

We booked a West End Theatre show and meal at the Hard Rock Café with OMGhotels for 10/05/24 and paid £30 extra for the Saturday supplement.

On 09/05/24 OMGhotels contacted us to say that there was a problem with the booking, and offered to rebook plus a complimentary £80 gift voucher as part compensation for their error.

We then requested an alternative date, which passed without any reply.

We then requested a second alternative date, and again received no reply despite sending 8 emails over a 12 week period.

The OMGhotels contact details by phone or web portal are both unavailable / delisted so you cannot contact them by any other medium other than email, which they do not respond to.

As at 03/09/25 OMGhotels have still not provided the experience which cost £164, nor refunded the £30 supplement paid, or sent the £80 compensation voucher, or replied to our multiple requests to rebook or sort this situation out.

My only recommendation is not to use them at all.

There's too much to write on here about how horrendous this experience has been (and still ongoing). I was promised a refund on 6th Aug (I have this in writing on email), but to date still have not received the refund. Throughout it all, I have been in email dialogue with Emily Smiley (Team Manager), Frannie Jenkins (Senior Booking Manager), but as soon as I'm now chasing where my refund is, it's all of a sudden gone silent! I've also messaged David Evans (Director), he's also totally ignored my message. If he's ignoring me, what hope have I got getting a response from his staff! All in all, terrible service, this company should be ashamed of themselves.

We booked a 4* Hotel and Theatre Experience through an Activity Superstore voucher at a cost of £278.99, bought via Amazon so assumed would be reputable and decent. Activated the voucher on their website, they then outsourced to OMG Hotels, and we awaited email confirmation back in January 2025. This was received promptly with all the details, and they offered upgrade options for the hotel and the theatre tickets.

I upgraded the hotel at a cost of £99 and the theatre tickets at £49 pp, so spent an additional £197 on upgrades, bringing the total trip to £475.99 for a 4* hotel and stall seats to the Devil Wears Prada on Bank Holiday Monday, 25th August 2025, for my birthday. They confirmed all this in a ‘Booking Confirmation’ email received on 30th April 2025.

Since it was Bank Holiday, we waited patiently and still had not received the hotel voucher or theatre tickets by the Friday 22nd August, so emailed to check they would be received, they did not reply. We had separately booked another hotel and shows for the weekend so, whilst in London, we visited the hotel they confirmed had been booked and they had no reservation in my name. We went to the Dominion Theatre who confirmed no reservation in my name for tickets to the show either.

Received an email from OMG Hotels at 4am on Monday 25th August 2025 claiming an issue with the hotel booking and saying we could wait until 10am or they would re-arrange for another date with a bunch of freebies. I sent them a screenshot of the hotel we requested having rooms available on another booking platform, and that if the hotel was the issue, could I get the theatre tickets sent, and a refund on the hotel.

We received no replies from OMG Hotels since then and no refund. We booked an extra night in the hotel we were in and booked tickets to the show on an app last minute. We have escalated to Activity Superstore and Amazon for refunds, with OMG Hotels ignoring us completely now. I have escalated the transactions with my CC provider for a refund.

Avoid using this company as they clearly scam you, getting you to upgrade and pay extra before they do not bother booking anything and claim IT or Provider issues which are clear lies.

Complete scam . No voucher . No refund. DO NOT BOOK WITH THEM!

omg is a scam we bought a hotel/theatre break , sevral emails ignored the day before the stay we travelled to london& the hotel had been cancelled, the only email they responded to was about an upgrade which they then would rob even more money from you FO NOT PURCHASE ANYTHING FROM THEM

If I could I would not give an one star!!! Had a wowcher voucher brought us for a night stay at a hotel and theatre in London. All started of well with the booking with OMG hotel.com. We decided on the show we wanted to see but the hotel they allocated to us was to far away from the theatre. We emailed OMG if we could get a hotel nearer the theatre. The same day they replied with other hotels. We decided on the one we wanted with an upgrade of £80 which we paid. OMG replied straight away to confirm theatre and upgraded hotel booked. Email stated that if you had received your vouchers for hotel and theatre not to get in touch until 48hrs before our arrival in London. Not received any more emails from the day our break was confirmed. We emailed OMG 48hrs before our leaving stating we had not received our vouchers and could they make sure they emailed them to us ASAP. Still no reply off OMG Hotel. We phoned the hotel direct to see if we had ever had been a reservation booked for us. They replied yes which was the same day that we paid for the upgrade BUT was CANCELLED 3 days later. So we had NO hotel and No tickets for the show. BE WARNED DO NOT USE OMG Hotel. The booking was made 7 months and not heard a single word from them. The last 48 hours have been so STRESSFUL trying to get in touch with them before our planned visit to London. SOMEONE SOMEWHERE IS MAKING A LOT OF MONEY SCAMMING INNOCENT PEOPLE.

The night before our trip to watch Tina Turner we received an email to say our hotel was now unavailable after trying to get confirmation by emailing continuously and was getting concerned as we had not received any tickets etc. and it was now the night before our experience . we recieved an email saying our hotel was no longer available.
I was given two choices:

Take the trip as planned and hope OMG would book us an alternative hotel, or

Cancel the trip and rebook at later date.
With this option we were offered
Two course dining and a drink at Hard Rock Cafe
A theatre ticket upgrade
A £100 gift voucher
Entry to the Tower of London (I could not get a refund from them)
We took this option and Emily Smiley asked us to provide three dates in order of preference when we were available.I hve resubmited new dates a few days later by email to Emily
, I responded to the Email address but as yet have not heard anything to this and two further Emails.
I am very annoyed about this.
OMG owe me 1 night upgraded hotel accomodation, I attraction, compensation as promised.I am very frustrated and angry that noone is returning my emails and no contact number works.
I would like to Know what OMG have to say about this. Why am i being ignored ,

Still no refund, after emailing every day for three weeks . Telephone number provided is dead . Tried emailing accounts - Nothing . It is like I do not exist .
Is there no one able to respond to all of the customers on this site who have lost money , or are you scammers now sat on a beach spending our money !
Perhaps the BBC would like to hear our story . Yes ! Lets put you on national TV for all to see !
Pay up !!

I have been trying to contact for 7 weeks with no response to use our voucher which we received as a wedding present from my in-laws. Our first booking was cancelled a week before as they forgot to actually book our show despite us receiving confirmation it was booked. They offered to extend our expiry date but as yet, ONE YEAR later I have still been unable to book anything as every time we have dates to try and book, we get no response and then get told we need to give at least 3 weeks notice - which we have been giving months but its taken that long to come back to us. If someone does actually read these reviews, please respond!