Oman Air Reviews 926

I’m extremely disappointed with the way I’ve been treated. I specifically paid extra for a seat with additional legroom, only to be told at the airport that those seats had been given to someone else. No explanation, no accountability — just “there’s nothing we can do.”

What’s the point in paying for a premium service if it’s not guaranteed? It feels completely unfair that something I paid for in advance can simply be taken away and resold, leaving me out of pocket and stuck with a standard seat.

Customer service was equally frustrating — no real effort to resolve the situation, no alternatives offered, and no clear path to getting a refund. Just brushed off.

Really poor experience and not what you expect when you pay extra for comfort. I won’t be trusting this airline with paid upgrades again.

DO NOT USE THIS AIRLINE. I waited nearly 4 months for a refund and had to write untold emails, complete online forms and call their 'call centre'. Horrific experience with zero customer service and no communication. No apology, no explanation. Only when I threatened lgal action did they return the money I was owed.

I had a connection flight in Muscat
Its so smooth transition helpful smiles from staff
And the flight very accommodating
Food was nice great entertainment and leg room not affected by the iran conflict god bless them
They give 5 star service including offering upgrade bid system on check in
Really 5 star service
I can only say you cant get better service
How can believe people give this less than 5 star
Well don to all the staff for working hard to assist the clients
All my respect
Mike London

I was scheduled to fly with Oman Air on 23rd May from Phuket to Oman. The next day I had a connecting flight back to the UK. The first flight was cancelled by Oman and I received an insurance credit from them. The second flight was not achievable as there were no other connecting flights available. I had no other option but to cancel the second flight a book a direct flight home from Phuket with another carrier

I cancelled on 5th December and I still have not received a refund. In the meantime Oman Air cancelled the second flight and I still did not receive a refund. There was a twist and that today they have sent me a text saying that they have reinstated the Oman to UK flight. I took the opportunity to request my refund again but I personally believe them to be both incompetent and dishonest. It would be nice to be proved wrong though.

I had a very disappointing experience with Oman Air on 13th April. Due to the airline’s irresponsibility, I missed my scheduled flight, which caused significant inconvenience to me and my family.
We were then accommodated in a hotel, but the overall arrangements were extremely poor. The food provided was not suitable, especially for families traveling with young children. There were many children below 5 years old, and no effort was made to provide child-friendly food options. No fruits, juices, or light meals were available—only heavy food like rice and noodles, which young children could not eat.
Additionally, basic amenities such as tea or coffee were not provided during lunch or dinner. This is unacceptable, especially for passengers who are already stressed due to a missed flight.
It also felt like there was a lack of care and consideration in how we were treated, as if we were not valued customers. Despite there being multiple food categories available at Muscat Airport, we were given very poor-quality meals.
Furthermore, no proper transportation support or compensation was provided, even though our families had to travel back and forth due to the flight issue.
Overall, this was a very bad experience. I expected much better service and responsibility from Oman Air. I strongly hope they improve their customer service and passenger care in such situations.

Never book with Oman Air, abysmal airline

This is without doubt the worst experience I've had with an airline. I've wasted so much of my time trying to get through to their abysmal "customer service" (I don't think it merits that as a name). They changed my flight time to a day later and their refunds team have not responded to multiple requests for help, the customer service line are disconnected from the refunds team so there is no joined up communications.

Extremely frustrating when you are in another country trying to enjoy your holiday and you have to waste your time trying to get help which never comes.

Never book with Oman Air

This company is fraudulent. Do NOT book with Oman Air.
They have refused to provide a fair refund and have ignored repeated attempts to contact them. The customer service has been extremely poor, with no proper accountability, no urgency, and no genuine effort to resolve the issue.

What should have been a straightforward matter has turned into a stressful and frustrating experience. I would strongly warn others to think very carefully before booking with this airline. Based on my experience, once they have your money, getting any meaningful support is incredibly difficult.

I was never refunded for a flight cancellation.
They cancelled my flight that I had booked through their website.
Their customer service team instructed me to send a request refund to a dedicated email address.
After over a month no one had responded to me.
I have followed up with several email, calls to the customer service, formal complaint.
No responses, no refund.
Rubbish.
Never fly with them

Extremely disappointed with my experience with Oman Air. This has been one of the worst customer service experiences I have ever faced.

My flight was cancelled by the airline itself due to operational reasons, and it has now been over a month with no refund processed. Despite multiple emails and follow-ups to their refund team, there has been absolutely no response or clear communication from their side.

There was:

❌ No proper notification or guidance after cancellation
❌ No accountability from customer service
❌ No timeline or transparency on refund status
❌ No support team available to resolve the issue

It is extremely frustrating to see that a reputed airline fails to handle such situations responsibly. Holding customer money without processing refunds or even responding to queries reflects very poorly on their service standards.

At this point, it genuinely feels like customers are being ignored and their money is being unfairly held.

I would strongly advise others to think twice before booking with Oman Air, especially if you expect reliable customer support or timely refunds.

Rating: 0/5 for refund handling and customer service.

Flight details. Travel Date: 22 March
Route: Doha – Muscat – Chennai

Book a business flight to Frankfurt return from Perth over Easter
Flight was on good Friday.
I missed flight because of an incident and tried to contact their offices in Australia and oman. No answer or reply.
I booked a one way ticket to get to Frankfurt only to find out that they would not honour the return flights plus no refund???
Ive had to purchase another one ticket to get home with a different airline.
After 4 days I eventually got through to a customer service officer and spent nearly an hour on the phone for no result.
Ask to speak to a supervisor and was told they would ring me back. Never happened but I did receive an email saying my flight was cancelled and not entitled to a refund.
Very bad experience with oman air.
Not to be trusted
Disgraceful to say the least

Booked business class and the seat didn’t lay flat. I asked for help but they said seems like there is some technical fault. Afterwards customer service didn’t gave any assistance.worst experience.

We had group booking for around 25 people in Milan to muscat flight departing at 2150 on Friday & reaching muscat at 605 on Saturday.our connection was by same Oman air at 825 on Saturday to kochi.our flight from Milan was late & reached muscat only by 835 on Saturday & we missed the connection.we were provided accommodation & baggage only after lot of argument & haggling& finally was given hotel accommodation after 1215.on Saturday.the passengers were not given a glass of water till then&staff was rude.we were made to suffer for the mistake of Oman air& we lost a day in Oman finally reaching kochi only the next evening

Dear Oman Air Customer Service,

I am writing to formally escalate my complaint regarding the extremely unprofessional and unacceptable handling of my flight booking to Phuket Booking reference: QLSGLH.

Over the past two weeks, I have been subjected to a completely chaotic and stressful experience caused entirely by your company.

It began with a phone call from one of your agents, (headcorters) who was very difficult to understand. Despite repeatedly asking for clarification, I was unable to follow the conversation. The call ended abruptly with the agent stating that my tickets had been cancelled — and then hanging up on me.

When I called back (at my own expense), I was told that the tickets were NOT cancelled, but that the route had been changed. I accepted this in good faith. However, this was followed by multiple additional route changes over the following days, without any clear explanation or consistency.

Since then, I have:
- Spent weeks emailing back and forth with no resolution.
- Been asked to provide sensitive bank information via email, which is not a secure or acceptable practice
- Been told a refund would be issued, which has still NOT happened
- Spent significant time on hold (including over 30 minutes per call)
- Incurred phone charges amounting to several hundred DKK

Furthermore, I am currently abroad, and I am now being forced to spend additional money on international calls and data just to follow up on an issue that your company created. This is completely unreasonable.

I also find it unacceptable that:
- Your Danish Numbers/customer service is unable to assist, and I am repeatedly required to call foreign call centers in Oman or Germany
- I am not allowed to simply provide confirmation verbally over the phone, but instead am told to wait for emails that either do not exist or are never received
- Your agent claimed that an email had been sent for approval after I provided my bank details, yet no such email has been received

This level of disorganization, misinformation, and lack of accountability is completely unacceptable.

At this point, I am no longer interested in any alternative solutions. I expect the following immediately:

1. A full Refsund of my flight tickets without any further delay - 7.704.00 DKK 2. Full reimbursement of all phone and related expenses I have incurred as a direct result of this situation - 600,66 DKK 3. Additional compensation for the time, stress, and inconvenience caused

I must also ask: how is it reasonable that I, as a customer, am forced to spend weeks chasing your company, paying out of pocket, and dealing with conflicting information just to receive a basic service?

If this matter is not resolved immediately, I will escalate this case to relevant consumer protection authorities and pursue further action.

I expect a prompt and final resolution.

Oman Air and their codeshare partner Air Salam are an embarrassment for the country of Oman.
1) never played air safety video on flight LHR to Muscat. They simply forgot. Serious breach.
2)Thought I was booking the entire journey with Oman Air, but only on confirmation of booking was it clear 2nd leg was with Air Salam. What could go wrong?
3) Luggage checked through LHR to COL, but got lost for 10 days. Manager to get it back 2 days before return trip, would not deliver it at their cost. Had to go collect myself. five other passengers on the Salam Air flight, flying different Oman Air first legs also had lost luggage. All were large backpacks.
4) Spent hours waiting for someone to pick up the phone in baggage handling in Muscat. Okay to speak to but made promises that did not happen. One person seemed competent.
5) Air Salam told me I was lying that bags could be checked through from LHR to COL, and that I should have picked them up from the conveyor belt in Muscat. So I tried calling Oman Air to find out who was responsible. First time the agent said she would ask a supervisor and that she would put them through... Got hung up on after a second afterwards. Too hard for the supervisor. 2nd time an agent pointed me to the "Feedback" section as thats where logically info on lost luggage is. He could not answer the basic question who is responsible for my luggage, Oman or Salam Air, instead said to read what it said. When I said it does not answer my question he pretended not to hear me... Hello hello... I caught him out on his charade and told him so. Then he hung up.
6) prior to landing and on the final approach to LHR the crew walked up and down but never enforced seat belts or upright seats. Most seats around me were still fully reclined. The guy next to me has connected to 4G and streaming something like TikTok while the plane was about the land.
7) main food was okay. Egg sandwich small meal was dry and inedible. Ran out no sugar soft drinks after the 1st drink service. Did not clear trays for about an hour.
8) Salam Air a budget LCC airline is not fit to be a code share of One World alliance airline. Air Oman is not fit to be a member of OneWorld alliance. Lots of work to do especially crew safety.
9) had to show my settled status at check in in Muscat. 1st time in over 50 flights. Lack of training as this is not a requirement.
10) so many other stories from fellow passengers eg paying for special seats, but not getting them. Ordering special.meals and not getting them.
Disclaimer, I really like the country of Oman and the people and I pains me to write this negative review, but it seems emails and social media reach out get ignored so maybe this will.help. I doubt it.

OMAN AIR This is without doubt the worst airline in the Middle East! Flown with them 4 times - but the last 2 flights (Heathrow to Muscat/return) were straight out of a Mr. Bean movie. From a large wet patch on the floor right where my feet were (solution put a J cloth on the floor!); to my Husband’s seat belt being broken before takeoff (thereby ensued a succession of staff coming to tug and yank at the seat belt, which resulted in the material being ‘ shredded’ and a frantic race to get a new one - my Husband was up and down like a yo-yo, could not settle into the flight as he was constantly asked to stand up/move several times); the privacy screen did not retract properly - when this was drawn to the attention of the Cabin Manager he said (rather condescendingly as if we were a couple of fools) ‘this is how they’re engineered’ - until that is, my Husband pointed out all the other privacy screens in the cabin - he simply shrugged his shoulders and walked away ….. Nice!
The difference in quality of the food on the outgoing and inbound flight was striking (we ordered the same food - or tried to!) Here is the ‘Mr. Bean’ style transcript of the food order on the return flight from Muscat: ….

ATTENDANT: Yes, madam what would you like?
ME: I’ll have the king prawns and the prime beef tenderloin. (This was the exact same meal I had on the outbound flight which was delicious, hence wanting to repeat the experience!).
A: I don’t think we have any prawns.
ME: How can you not have any prawns, we’ve only just got on the plane.
A: The prawns are very popular.
ME: Well, if the prawns are very popular, you need to order more for future flights, it’s not rocket science, it’s logistics. Okay I’ll have the chicken roulade and the beef.
A: I don’t think we have any chicken roulade, we have the soup.
ME: I don’t want the soup.
A: I’ll check if we have any prawns.
ME: Good idea.
A: Goes away, comes back - Yes, we have one prawns left.
Me: That’s fortunate!
A: And for you sir, what would you like?
HUSBAND: Well, as you haven’t any prawns, I’ll have the chicken roulade and the Beef.
A: I don’t think we have any chicken roulade, we have the soup.
HUSBAND: I don’t want the soup, this is ridiculous. The cabin manager was requested - he came, we had a discussion regarding our experiences from boarding onwards - the Cabin Manager then said he would be taking "personal care of us for the rest of the flight" (he didn’t, lasted around 20 minutes, then it reverted to the original flight attendant), the final pièce de résistance was, the cabin manager said he would “prepare something really nice, my personal recommendation” (in terms of the food) for my Husband and asked if my Husband wanted a glass of champagne (to which he declined).
When the food arrived, the cabin manager placed what can only be described as a bowl with a lid on down on my Husband’s tray table - my Husband took the lid off ......... it was the soup!!! He sent it back immediately. The Cabin Manager was clearly being contemptuous and dismissive of his earlier declaration that he did not want the soup! Almost as if he was mocking him/us!
I have contacted them on five occasions now via emails and Facebook messenger - including one direct contact to the CEO Con Korfiatis - none of which has elicited an acknowledgement, let alone an actual response. In an interview in early February 2026 with Oman FM 90.4 entitled “Is Oman Air Broken” Mr. Korfiatis mentioned that Oman Air had a horrible reputation and was known as “a basket case in the industry” well, the CEO appears to be rather proud of this moniker - because as leader of the company he is doing nothing to correct that image and certainly not placing customer service high on the list of “things to fix”.

Summarising: I would say - Unhelpful, extremely slow service on board, rude & unprofessional behaviour (I’ve not outlined all the things which occurred on the return flight). The responsiveness is non-existent to the point that they simply ignore you!, let alone try and resolve any issues/complaints. Overall the customer service is pretty appalling.
Damage to business reputation & customer satisfaction levels don’t seem to concern Oman Air – a poor long term strategic business decision Mr. Korfiatis. Every company has its day but the better ones stay around longer because they pay attention to reputation and customer satisfaction.
Our travel agent tried to steer us towards Emirates (again) but we were aware that Oman Air flew direct from London Heathrow to Muscat and so went for what we considered speed and convenience - (previous flight durations with Oman Air were less than 1.5 hours, so not enough time for the wheels to come off in terms of service and professionalism). We now fully understand why our travel agent was signposting us to Emirates - lesson learned, we will listen to them in future.

Read the reviews before you book and don’t take them for granted. What people are saying is exactly what happens. Flights delayed/schedule changes at the last minute leading to you rushing for your connecting flight in Muscat. Extremely poor customer service, both in flight and through the call centre and ground staff. Our luggage was lost on our outbound flight so we immediately informed Oman Air upon arrival to Bangkok. They said it had been lost in transit and they were handing it to Bangkok Flight Services to find. Thank god this did happen, because the airport staff for Oman Air were USELESS. I sent pictures of my suitcase, filled in a property irregularity report and then made a claim through Oman Air. I had some difficulty filling in the claim form, but as soon as I did that and the airline realised the value of what was missing our case was mysteriously found? How strange that this happened so suddenly after the claim was submitted for a large sum of money! How convenient! Throughout the 10 days our case was missing, we never once received an apology from Oman Air. Our case was returned on the penultimate day of our holiday, leaving us concerned that it would go missing again when travelling home. When we did get our case back, it had been forced open and was damaged (despite having a tsa approved lock). Absolutely furious, I explained the situation to the Oman Air crew at check in at Bangkok. Did not care one bit. No apology, nothing. After several minutes of complaining, they sent a manager who gave us 3,900 Thai Baht as compensation (equivalent to 90 GBP). Pathetic. I explained that this is an insulting amount, as in 10 days in Peak season in Thailand we had several items to buy that were missing in our case, including sandals - as we cannot wear trainers for 12 days straight and suncream and medicines which had gone missing. We also had to purchase underwear and pay to launder the items that we did actually have with us. I was told there is nothing more that Oman Air can do as they cap compensation at 120 usd (which is stupid in itself).

On the flight from Bangkok to Muscat, the staff were so unpleasant. The food is absolutely vile and tasteless and we were only offered a drink once in 5 hours, when we really needed a drink to get the taste of the disgusting food out of our mouths. The entertainment system is SHOCKINGLY BAD.

On the flight from Muscat-Amsterdam, we were not given headphones for the entertainment system. Nobody on our part of the plane was. How do they expect you to watch anything without headphones? After asking three times, my partner was handed one by a rather rude member of staff. We were lucky enough to get 2 drinks (oh my goodness!!!!!) on this 8 hour flight. As a vegetarian, I was served the exact same food again that I had on the previous flight - which got very jarring. Luckily, because of how terrible it was on the previous flight we had spent £15 on snacks in Muscat airport so I had to eat these.

On all of these flights, there was no information given about the connecting flights - no gate information or instructions. Having flown with emirates several times, I was surprised that Oman Air do not try and match the outstanding level of communication they provide.

On an overnight flight from Muscat to London I was shocked by the food and drink offerings. I was unable to book a seat or choose my food in advance as I was on a rerouted flight because of the middle east war. After takeoff at 1.35 am we were offered breakfast no choice, just egg fritata with beans and potatoe, a roll a small portion of melon and a yogurt. With this we were offered a drink. Unfortunately I am allergic to eggs so could not eat the egg breakfast. Further drinks were not offered and breakfast service before we landed at approximately 7 am consisted of a choice of a tiny cup of 7 up or coke and a revolting muffin. Unacceptable for an 8 and a half hour flight. The B787 seats and tray tables were poor and the selection of films was very limited. Crew were pleasant.

I have been dealing with a refund issue for over a month, and not a single staff member has been able to properly assist or provide a clear answer. I have been passed from one department to another without any resolution or accountability.

There is a complete lack of communication — no updates, no transparency, and no real effort to help the customer. This is incredibly frustrating and unprofessional.

Unfortunately, based on my experience, this is not an isolated issue. Many customers report similar problems with delayed refunds, unresponsive support, and being ignored when trying to resolve their cases.

This is not how a customer should be treated. I expected a basic level of service and support, but instead experienced delays, confusion, and a complete lack of responsibility.

I would not recommend this airline based on their customer service alone.

Flight from muscat to final destination via Frankfurt.

1.5hour delayed flight. so I missed my connection.

In Frankfurt absolutely nobody to attent me so had to arrange everything myself.

refund thats still the question.

Flights with oman air on itself are not bad regular airline company.

But seen the care what they are obliged to give; terrible.

I recommend avoiding Oman Airways. The flight to copenhagen was poor, food not great. But my return flight is where the problems happened. I have had the worst customer service experiences with them. When the war started, we struggled to reach any agents. When we finally did, they told us to go to the airport. But when we arrived, after 3 hours of travel, we found our flight was cancelled. We had to get an emergency hotel and never once did the airline contact us via phone or email to ask about us or tell us about our flight. They ignored 5 of my emails, and finally after 2 days of calling (after my flight), was able to talk to someone that knew what was happening. We had to get an emergency hotel since we were stranded. Per EU law EC261, Oman needs to provide care in the form of a hotel, food, and transportation to the hotel. They refused. They have also refused my request for reimbursement (it took 2 weeks to hear back about this). I have now had to lodge an official complaint with the Danish air authority over this breach. I understand the war is difficult for everyone. But it doesn't remove the airline's responsibility to its passengers. This airline failed in every way possible in this account. I just hope that the ongoing legal battle to get reimbursed for our emegency hotel stay is not too long.