From my first call with Oly the sales team were extremely helpful and answered so many questions along the way. Shout out of Michael who would answer a call or email quickly and ease any concerns... See more
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Review summary
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Sales side was great, at times once sale was done found the next phase a little difficult to get feedback, but we go there in the end. Really like the way Olly structures Novated Lease arrangements, w... See more
Company replied
My leasing consultant Chloe was amazing. She responded promptly, calmly and was willing to go through all the information and process. She handled everything professionally and went out of her wa... See more
Company replied
I initially thought setting up a novated lease would be painfully time consuming. How wrong I was. Michael Appo reached out to me and he provided amazing service. He was prompt at answering my many qu... See more
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Company details
About Oly
Written by the company
Oly puts YOU in the driver’s seat with a novated lease. A car you love & the chance to save – win-win!
Oly is backed by one of Australia’s largest and most trusted novated leasing providers.
Benefit from bigger Aussie-backed buying power to make your dream car a reality while saving yourself from head-scratchingly complicated leasing admin.
That’s why Oly really is your key to novated leasing.
Call 1300 328 182 or click the links below to start your ride with Oly.
Novated lease Electric cars Calculator Car offers Get a quoteContact info
Level 21/360 Elizabeth Street, 3000, Melbourne, Australia
- 1300 328 182
- enquiries@oly.com.au
- oly.com.au
Oly's latest car offers
4.2
Great
379 reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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My issue was there were so many back…
My issue was there were so many back and forth documents to sign and different people to deal with all the time you're not sure who is doing what and which documents you last signed and what for. It was confusing. We seemed like it was us always trying to follow up on chasing what we needed to do and our calls to them would go to voicemail immediately. They seem like nice people but that experience left us underwhelmed.
23 March 2026
Reply from Oly
Hi Morgan,
Thank you for taking the time to leave a review, and for your thoughts.
We apologise for the communication and handover issues you faced while going through the process. It's not the standard we set for ourselves, and we aim to use this as a learning and training opportunity.
Please reach out to us at hello@oly.com.au if you need anything else. We're here to help.
Exceptional Service from William…
Exceptional Service from William Stapelfeldt at Oly Novated Lease
I had an outstanding experience working with William on my novated lease. From start to finish, he went above and beyond to make the entire process smooth, transparent and stress free. William took the time to clearly explain every detail, ensuring I understood the structure, numbers and next steps without any confusion.
What really stood out was his proactive approach. He personally chased up the dealership on my behalf and kept everything moving so the finalisation could happen in a timely manner. His communication was consistent, professional, and genuinely supportive throughout the entire journey.
William’s level of service is rare - he truly cares about his clients and delivers far more than what’s expected. I couldn’t recommend him highly enough.
25 March 2026
Unprompted review
Reply from Oly
Thank you so much for your review, Brian! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Will and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
Chloe was an absolutely amazing agent…
Chloe was an absolutely amazing agent and could not have made the process any better.
16 March 2026
Reply from Oly
Thank you so much for your review, Christiaan! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Chloe and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
Explained everything very well and kept…
Explained everything very well and kept me informed the whole way
16 March 2026
Reply from Oly
Hi Andrew – glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
The service provided by Michael was…
The service provided by Michael was amazing, he made the experience so easy.
16 March 2026
Reply from Oly
Thank you so much for your review, Laney! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Michael and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
Excellent Service and Support from Oly Team
I had a really good experience with the Oly team. Nitesh was very helpful with providing detailed information, and the entire team was prompt in their responses and actions, which is greatly appreciated.
Overall, I would highly recommend Oly Leasing to anyone.
13 March 2026
Unprompted review
Reply from Oly
Thank you so much for your review, Amanda! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Nitesh and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
Easy deal with
13 March 2026
Reply from Oly
Hi Atto – glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
Amanda made it easy.
Amanda! and the clear easy to use portal. Great team and product. Settlement team was fantastic keeping me informed and working with my work as it was the first novated lease.
13 March 2026
Unprompted review
Reply from Oly
Thank you so much for your review, Shane! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Amanda and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
Oly helped me get a car when I thought…
Oly helped me get a car when I thought i wouldn’t get accepted by anywhere , truely grateful for them and Will was great to deal with very informative and fast to get me behind a new car , more than happy with my experience with oly and Will
13 March 2026
Unprompted review
Reply from Oly
Thank you so much for your review, Jaden! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Will and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
Top Leasing Consultant
My Leasing Consultant - Will Stapelfeldt made the whole process simple, fast and well-priced. He even found me the perfect car - one I hadn't considered, but exactly what I was looking for, at a great price and available immediately.
Highly recommend Oly and ask for Will.
10 March 2026
Unprompted review
Reply from Oly
Thank you so much for your review, Richard! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Will and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
They’re amazing and honest and really…
They’re amazing and honest and really efficient. I dealt with Amanda and I can’t recommend her enough.
6 March 2026
Reply from Oly
Thank you so much for your review, Jade! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Amanda and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
Will has been exceptional in helping me…
Will has been exceptional in helping me setup my first Novated lease. Would definitely use Oly again.
6 March 2026
Reply from Oly
Thank you so much for your review, Greg! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Will and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
Mathew and Ashleigh were phenomenal…
Mathew and Ashleigh were phenomenal during the whole process, they answered all questions honestly and openly, explained in detail about all and were just great people in general.
I’ll be referring any friend who needs and car straight to them
4 March 2026
Unprompted review
Reply from Oly
Thank you so much for your review, Connor! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Mathew and Ashleigh, and they're so happy they were able to help you out.
Feel free to get in touch if you ever need any help!
Reply from Oly
Hi Nathan – glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
William was fantastic to deal with
William was fantastic to deal with. Professional and always quick to respond to any questions
Would highly recommend ☺️
23 February 2026
Unprompted review
Reply from Oly
Thank you so much for your review, Julie! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Will and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
The initial process enquiry then…
The initial process enquiry then application was fine as I
was dealing with a sales guy Gus.
Unfortunately what let you down was the whole online application process which sent me multiple of the same forms to sign etc. I finally needed to sign some paperwork via email as the online system did not work. Then once the application was finally received by Oly it then took longer again to finally get the car paid for at the Dealership. The whole poor experience after dealing with Gus delayed my car pick up by at least 2 weeks.
Now I was told to install the Oly app and use the username and password created for the application and that does not work. I cannot access the Oly app, neither register nor sign in.
23 February 2026
Reply from Oly
Hi Pantaleo,
Thank you for taking the time to leave a review, and for your thoughts.
We apologise for the settlement issues you faced while going through the process. It's not the standard we set for ourselves, and we aim to use this as a learning and training opportunity.
We do appreciate the kind words for Gus, and he's very glad to have been able to help you get through the process.
I'm aware that one of our team members has reached out to you, and is working to help get you into the Oly App.
Please reach out to us at hello@oly.com.au if you need anything else. We're here to help.
Terrible customer service
The customer service experience has been extremely disappointing. With the exception of the settlement staff, the overall support has been unacceptable.
I was advised that Oly would provide a manual for payroll setup for FBT reporting purposes; however, I never received it. My follow-up emails were ignored, and I received no meaningful assistance.
I was also given no guidance on how to claim the running costs included in the finance agreement. In addition, I have not been reimbursed for the car insurance premium that I paid out of pocket.
Overall, the lack of communication and support has been very frustrating. I regret proceeding with Oly and have shared my feedback regarding the service with BYD.
13 February 2026
Reply from Oly
Hi Thanda,
We understand your frustration, and we are disappointed as your experience doesn't fit the standard we set ourselves at Oly. I'm aware that one of our team members has spoken with you, and that your situation is being investigated internally to determine where things went wrong, and what we can do to fix the technical issues.
If you need anything else, please don't hesitate to reach out, and we'll do what we can to help.
Katelin Walker has been absolutely…
Katelin Walker has been absolutely wonderful in helping me through the process. I was very new to the process and she has been extremely patient and helpful. Thank you so much!
27 February 2026
Reply from Oly
Thank you so much for your review, Alex! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Katelin and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
Mixed reviews
Sales team (Nitesh Kumbnani) did a great job with explaining everything in detail. However, the settlement could have been completed at least a week earlier - I experienced some avoidable delays in communication and execution at the beginning, though the team did try to escalate and expedite towards the end.
11 February 2026
Reply from Oly
Thank you so much for your review, Sukesh! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Nitesh , and appreciate you taking the time to leave your feedback with our Settlement team. We will learn from the experience, and work to improve our internal processes.
Feel free to get in touch if you ever need any help!
Team is approachable and always…
Team is approachable and always provided the information and support required. It would be nice to have a status workflow, similar to how Tesla is managing on Tesla mobile application. A workflow indicating what is next and where is it pending. For example Pre-approval completed, waiting for a compliance check, waiting for a document, settlement pending. I had to call multiple times every day to check the current application status. Also each quote generated a different breakdown structure. It would be good to maintain a consistency in the break down structure. The very last quote has all the details in clear structure. Overall very satisfied with the support and appreciate teams effort. I liked the online web application.
26 February 2026
Reply from Oly
Hi Chandra – glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
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