The ordering process was simple but I was disappointed not to see a potential rendering of the product. Shipping took slightly longer than I anticipated and the item was a bit smaller than it looks... See more
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Review summary
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Reviews shaping this summary
The products are gorgeous. I'm very happy with them. I ordered them for Christmas presents not realising they weren't from the UK. I would recommend something to be more prominent on the website sti... See more
I WOULD LIKE TO UPDATE MY REVIEW. FOLLOWING MY FIRST REVIEW I WAS CONTACTED BY CUSTOMER SERVICES AND WAS VERY PLEASED AT THE SPEED AND WAY THEY TRIED TO RESOLVE MY ISSUE. I AM VERY HAPPY WITH TH... See more
Company replied
I ordered 4 chain-linked bracelets with initial and birthstone which were described as 7” long. Unfortunately, 3 of the 4 were just about 6 1/2” long. They are too short to wear. I find even the 7” on... See more
Company details
Written by the company
We're on a mission to inspire and share the magic of love, peace, and joy through meaningful jewelry, while keeping ethical sourcing in mind and offering high-quality meaningful jewelry at fair prices.
Contact info
2/18-20 Main St, 5095, Mawson Lakes, Australia
- support@oliviajewelry.com
- oliviajewelry.com
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 week
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Perfect!
It took a little over a month for my order to arrive, but the quality truly exceeded my expectations. The craftsmanship and details are absolutely beautiful. It was definitely worth the wait, and I’m really happy with my purchase!
25 February 2026
Unprompted review
Reply from Olivia Jewelry
Thank you so much for your patience and for such a lovely review, Jasmine! We're so glad the quality made the wait worthwhile — that means a great deal to us. The craftsmanship in every piece is something we truly take pride in, and it's wonderful to hear it shone through for you. We hope you enjoy wearing it for a long time to come, and we'd love to see you back again soon!
With love,
Olivia Jewelry
love my jewlrey from here!
love my jewlrey from here!
I do wish I was able to order the evil eye bracelet again tho, I like sharing what i own woth friends
24 December 2025
Unprompted review
Reply from Olivia Jewelry
Thank you so much, Kari — we love hearing that! We're so glad you're enjoying your jewelry. We completely understand the love for the evil eye bracelet — it's a fan favourite! Keep an eye on our website as styles do come back, and in the meantime we'd love to help you find your next favourite piece. Thank you for sharing the love with your friends!
With love,
Olivia Jewelry
Reply from Olivia Jewelry
Dear Viv, we are sorry to hear that you have not received your order. We understand how concerning that is and appreciate you bringing it to our attention.
Occasionally delays or delivery issues can occur in transit, however we want to make sure your specific order is properly reviewed and resolved as quickly as possible.
If you’re open to it, please contact us directly at support@oliviajewelry.com with your order details so we can look into this thoroughly and work toward a resolution.
Kind regards,
Olivia Jewelry
Gold birthstone & initial caliber necklace
The gold caliber necklace arrived necklace arrived on time. It looks lovely on & have recommended you to family & friends.
16 October 2025
Unprompted review
Reply from Olivia Jewelry
Dear Sue,
Thank you so much for your lovely review. We are so pleased to hear your Gold Birthstone and Initial Caliber Necklace arrived on time and that you’re happy with how it looks.
It truly means a lot that you would recommend us to your family and friends. Your support makes such a difference to our small team.
Kind regards,
Olivia Jewelry
Three defective rings
Ordered a ring with three birth stones in it, October 2025. It took weeks to arrive. Wore it out to dinner for the first time and one of the stones fell out. Sent a photo to customer service and was told they’d dispatch another one promptly. Took another 4 weeks to be received. Then a different stone in my replacement ring fell out. I contacted customer service and told them that obviously their quality is poorly and I’d like them to refund me for my order. They said no, they’d just keep replacing the ring. 8th January 2026 my third replacement ring was “promptly dispatched” and we are now at 6 weeks with no replacement having arrived. Poor quality. Save your time and money, I wish I had read the reviews first.
2 October 2025
Unprompted review
Reply from Olivia Jewelry
Dear Kaysee,
We are truly sorry to read about your experience. Having multiple replacements and still facing the same issue, along with long wait times, would understandably be very frustrating. This is not the standard of quality or service we aim to provide.
Concerns regarding stone security and repeated delays are taken seriously. Our manager will be personally and deeply reviewing this case to understand exactly what happened and ensure it is handled properly. Situations like this are also shared with our quality control team for further investigation.
If you’re open to it, please contact us directly at support@oliviajewelry.com with your order details so we can look into this thoroughly and work toward a resolution.
Kind regards,
Olivia Jewelry
I am bitterly disappointed with the…
I am bitterly disappointed with the jewellery I purchased for myself and my bridesmaids. The pictures on the website look lovely but the jewellery you get is complete junk. Very slick scamming. Don't waste your money.
19 February 2026
Unprompted review
Reply from Olivia Jewelry
Dear Debbie, we are truly sorry to read how disappointed you feel about your purchase. We understand how upsetting it is when a product does not match your expectations, especially when it was chosen for a special occasion.
We do not take feedback like this lightly. Our intention is always to provide pieces that reflect the quality shown online, and we regret that this was not your experience. We also want to reassure readers that we do not engage in misleading practices and stand behind the products we sell.
If you’re open to it, please contact us directly at support@oliviajewelry.com with your order details so we can look into this thoroughly and work toward a resolution.
Kind regards,
Olivia Jewelry
Very professional helped me with my…
Very professional helped me with my issue
15 February 2026
Unprompted review
👍👍👍👍
There was a mistake on my order and I let them know about it and they promptly got a hold of me. The customer service was awesome and they sent me the new necklace and it looked wonderful. Great job everyone I appreciate it
30 January 2026
Unprompted review
Reply from Olivia Jewelry
Dear Bob, thank you so much for taking the time to share this. We are really pleased to hear that our team was able to resolve the issue quickly and that you were happy with the replacement necklace.
Providing clear communication and standing by our customers when something goes wrong is very important to us, so your feedback truly means a lot to the team. We appreciate your kind words and your support.
Kind regards,
Olivia Jewelry
Avoid Austin & Olivia Jewelry
Terrible, would not recommend. Ordered rings, all the same size.
All different sizes arrived, two returned for refund and the return address supplied was so ridiculous, AusPost advised it being fake.
Needless to say, the returned items are sitting in China Customs for over a month. So indeed a fake address and no refund provided by this company!
17 December 2025
Unprompted review
Reply from Olivia Jewelry
Dear Tail Park, thank you for taking the time to share your experience. We are sorry to read how frustrating this situation has been and understand why it would be concerning to receive items that did not match what was ordered, followed by delays with a return.
We take matters like incorrect sizing, returns, and refunds seriously, and we do not operate with the intention of misleading customers. Delays can occasionally occur when returns are held by customs or external carriers, however we agree that the lack of clarity and outcome you describe is not acceptable.
If you’re open to it, please contact us directly at support@oliviajewelry.com with your order details so we can look into this thoroughly and work toward a resolution.
Kind regards,
Olivia Jewelry
Returned jewellery after Christmas as…
Returned jewellery after Christmas as Daughter didn’t like. Spoke to customer services who advised me, sent back recorded delivery to Australia (£18) and have since had parcel returned to sender (me) and no response from Olivia jewellery. So £121 + £18 it has cost me so far. Very poor customer service and returns
Olivia Jewellery have since contacted me and have actually now acted very promptly, apologised and given me a refund for which I’m very grateful and appreciate them getting in touch. Chloe, was very helpful in the end
30 January 2026
Unprompted review
Reply from Olivia Jewelry
Dear Tracey, thank you for sharing your experience. We are sorry to hear about the frustration this situation has caused, especially after taking the time and expense to return the item as advised.
We understand how concerning it is when a return is sent back to the sender and communication does not feel clear or timely. That is not the level of service we aim to provide, and we regret the inconvenience and costs you have described.
If you’re open to it, please contact us directly at support@oliviajewelry.com with your order details so we can look into this thoroughly and work toward a resolution.
Kind regards,
Olivia Jewelry
The website was really easy to use and…
The website was really easy to use and the photos of the products were clear, giving the buyer a good idea of what the product would look like on them.
Dispatch was very fast, and the piece of jewellery were perfectly parcel and total intact. That was a must as I bought the jewellery as a Christmas present for my daughter.
I love some of the simple sleek designs of the jewellery. Stylish and noticeable.
I have gone back to buy more earrings recently!
4 December 2025
Unprompted review
They have repeatedly told me my order…
Update: Apparently, my package was taken in by a neighbour because it was left OUTSIDE (not put through a letterbox???). I am not yet back in the UK, but I accept that it is what is in the package. It was still delivered 3 months later than it should have been, but at least it was delivered.
They have repeatedly told me my order could not be delivered - not true. Gave the benefit of the doubt and then asked them to send it directly to my daughter in London (they have a 24-hour concierge), they said it 'could not be delivered'. Utter rubbish. Now they tell me it was delivered to my Edinburgh address through letterbox post. Surprise surprise - No, it has not.
29 January 2026
Unprompted review
Reply from Olivia Jewelry
Dear Alison, thank you for taking the time to share your experience. We are sorry to hear about the confusion and frustration caused by the conflicting delivery information you were given.
We understand how concerning it is to be told that an order could not be delivered, followed by updates that do not align with what has actually occurred. This lack of clarity is not acceptable and does not reflect the standard of communication we aim to provide.
If you’re open to it, please contact us directly at support@oliviajewelry.com with your order details so we can review the delivery status carefully and work toward a resolution.
Kind regards,
Olivia Jewelry
Disgraceful!!!!
Finally arrived after a long wait! So disappointed, what absolute rubbish, the worst gold I have ever seen! Beware people, what a rip off. Despite claiming they are in W.A. my package came from China!
27 January 2026
Unprompted review
Reply from Olivia Jewelry
Dear Denise, thank you for taking the time to share your feedback. We are sorry to hear how disappointed you felt after the wait for your order, and we understand how frustrating that experience can be.
We take concerns about product quality very seriously and regret that the piece you received did not meet your expectations. This is not the standard we aim to deliver, and feedback like yours helps us understand where we need to do better.
If you’re open to it, please contact us directly at support@oliviajewelry.com with your order details so we can look into this thoroughly and work toward a resolution.
Kind regards,
Olivia Jewelry
Poor Quality
The products received were extremely poor quality - they look like they are from a discount $2 shop. Do not bother purchasing from this website. What a complete waste.
27 December 2025
Unprompted review
Reply from Olivia Jewelry
Dear Mackenzie, thank you for sharing your feedback. We are sorry to hear that the items you received did not meet your expectations and that you felt disappointed with the quality.
We take product quality seriously and regret that your experience did not reflect the standard we aim to deliver. While many customers love their pieces, we understand that this was not the case for you and we appreciate you being candid about it.
If you’re open to it, please contact us directly at support@oliviajewelry.com with your order details so we can look into this thoroughly and work toward a resolution.
Kind regards,
Olivia Jewelry
Gorgeous bracelet
Gorgeous bracelet
Good value for money
My Sister loved her Xmas present
21 January 2026
Unprompted review
Baguette birthstone ring a bust
I bought two baguette birthstone rings for my daughters for Christmas. When I received them I wasn’t impressed with the quality of the rings so I contacted the company requesting a refund. This was denied as they claimed that being birthstones meant they were customized and did not qualify for return. As if they wouldn’t be able to resell these rings! I responded as such but they were not willing to refund me. Subsequently, I gave one of these rings to my daughter who wore it out one time only and the gem fell out never to be found.
Strongly suggest you avoid this particular ring.
21 January 2026
Unprompted review
Reply from Olivia Jewelry
Hi Jo,
Thank you for taking the time to share this. I’m genuinely sorry to hear about your experience, especially given these were purchased as Christmas gifts for your daughters.
What you’ve described is not the outcome we want for any customer. A stone coming loose after minimal wear is certainly not acceptable, and I understand how frustrating it must have been to feel stuck without a clear resolution at the time.
We would really appreciate the opportunity to review this properly and see how we can assist further. Please reach out to us directly at support@oliviajewelry.com with your order details, and our team will look into this as a priority.
Kind regards,
Olivia Jewelry
Not worth 1*
Not worth 1*. Ordered a paperclip chain with initial and birthstone - It never arrived.
I had to chase and chase my order. Finally demanded a refund.
Do not buy.
21 January 2026
Unprompted review
Reply from Olivia Jewelry
Hi Olivia,
Thank you for sharing this, and I’m really sorry for the experience you’ve described. Having to chase an order and ultimately request a refund is understandably frustrating, and this is not the level of service we aim to provide.
We would like to look into what went wrong with your order and ensure everything has been resolved correctly on our end. If you’re open to it, please contact us directly at support@oliviajewelry.com with your order details so we can review this fully.
Kind regards,
Olivia Jewelry
My gift to myself
My order didn't take too long to arrive. I love my pieces of jewellery I chose too.
11 January 2026
Unprompted review
Was I scammed?
Delayed delivery that I had to keep chasing. Eventually arrived. Unfortunately, the rings were a size too small. I asked to return them but that was a wasted effort. No phone contact or address, only email where my emails were never interpreted/actioned as requested. I just wanted to return 2 rings and purchase another in a larger size. Wasted effort. No complaints process. This is where I felt scammed. I would suggest NOT buying from this site.
14 January 2026
Unprompted review
Reply from Olivia Jewelry
Hi Mg,
Thank you for taking the time to share this. I’m genuinely sorry for the frustration caused by the delivery delay and the difficulty you experienced when trying to arrange a return. We understand how disappointing it is when sizing isn’t right and the process feels more complicated than it should.
What you’ve described is not the experience we want customers to have, and we would like the opportunity to review your case properly and see how we can assist with a resolution. If you’re open to it, please reach out to us at support@oliviajewelry.com with your order details so our team can look into this further.
Kind regards,
Olivia Jewelry
necklaces are absolutely beautiful
I ordered two necklaces one for my friend and one for me they are absolutely beautiful xx I would like a bigger size in the necklace because I have a fatter neck
I would like it to be longer
2 January 2026
Unprompted review
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