Olivia & Pearl Reviews 59

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Easy ordering and delivery of a beautiful pair of earrings. My wife loves them, which now go with her Olivia pearl necklace.

Rated 5 out of 5 stars

Olivia and Pearl are a fantastic company. I have had quite a few pieces from them over the years. Recently a very sentimental necklace broke and they replaced it for me with no fuss. I am so grateful... See more

Rated 1 out of 5 stars

I would be very wary of purchasing from the brand. I brought my daughter a white gold ‘oh so fine’ necklace for her birthday. The chain became tangled so I took to to the local jeweller for the to un... See more

Rated 5 out of 5 stars

A Great Company! Have bought jewellery from Olivia and Pearl often. The quality is second to none, beautiful pieces always well received as a gift too. Lilly in customer service went above and beyond... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

A luxury British jewellery brand and pearl specialist offering contemporary handcrafted jewellery, designed for a new generation of pearl lovers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

59 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Olivia and Pearl are just fantastic

Olivia and Pearl are a fantastic company. I have had quite a few pieces from them over the years. Recently a very sentimental necklace broke and they replaced it for me with no fuss. I am so grateful to them & love my necklace I wear it everyday. Great service and quality.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful and high quality…

Absolutely beautiful and high quality jewellery, my girlfriend adores the pearl necklace! And the free bracelet from the promotional offer was amazing too, was so surprised it was free!

16 April 2026
Unprompted review
Rated 1 out of 5 stars

I would be very wary of purchasing

I would be very wary of purchasing from the brand. I brought my daughter a white gold ‘oh so fine’ necklace for her birthday. The chain became tangled so I took to to the local jeweller for the to untangle. They basically told me that the &125 necklace is probably only worth £20.
The necklace is silver coated in gold. Once the gold had been next to the skin a while it will rub as the layer is very thin, leaving you with a silver pearl necklace, that is worth considerably less. Do not be fooled in to purchasing.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Necklace…

I ordered the Oh So Fine Trio Necklace for my daughter for Christmas and it was just a lovely delicate necklace. She loved it! The service was excellent and I had the necklace in a very short amount of time. I’d definitely order from Olive and Pearl again.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

The product was incredible

The product was incredible, but the customer service was even better. They genuinely care about their customers.

7 November 2025
Unprompted review
Olivia & Pearl logo

Reply from Olivia & Pearl

Thank you for sharing such a lovely review. We’re thrilled that you love your piece, and even more so that our customer care team made your experience memorable. We take great pride in offering both beautiful jewellery and thoughtful support at every step. Enjoy your pearls — and we’re here anytime you need us.

Rated 5 out of 5 stars

Pearl stud earings

Quick to arrive and really lovely quality

4 November 2025
Unprompted review
Olivia & Pearl logo

Reply from Olivia & Pearl

Thank you for your kind words! We’re so glad your pearl studs arrived quickly and that you love the quality. Enjoy wearing them — they’re one of our favourites.

Rated 5 out of 5 stars

I have ordered quite a few things with…

I have ordered quite a few things with Olivia and pearl and some could say I'm obsessed with their products. The quality is excellent, great payment options, fast delivery and beautiful packed. I like it's through Royal mail as we have been having problems with other delivery companies.
I have had a problem with a item which was dealt with straight away and rectified straight away as there was someone to talk to on the phone as well as email.
I look forward to seeing what's new in and planning my next purchase. Keep up the good work .

24 October 2025
Unprompted review
Olivia & Pearl logo

Reply from Olivia & Pearl

Thank you for this wonderful review and for being such a loyal customer — we’re truly grateful. We’re so pleased you love the quality, packaging and delivery experience, and that our customer care team could resolve your issue quickly.
We’re excited to show you what’s coming next and can’t wait to welcome you back for your next purchase.

Rated 3 out of 5 stars

I sent the extra item back which was…

I sent the extra item back which was the wrong one you sent, I also sent the free item back that came with the initial item, The bracelet broke on the first day and havnt recieved a replacement...but my partner is happy with the necklace

1 October 2025
Unprompted review
Olivia & Pearl logo

Reply from Olivia & Pearl

Thank you for your feedback, and we’re sorry for the inconvenience. A replacement for the free gift was sent as soon as we were made aware of the issue, and we hope it has now arrived. If not, please reach out and we will resend it right away.
We’re pleased your partner is happy with her necklace, and we’re here if you need any further assistance.

Rated 5 out of 5 stars

Superb Hi I purchased 2 pieces from Olivia &…

Hi I purchased 2 pieces from Olivia & Pearl and the whole process has been fantastic, great service, great products, thank you just starting my Christmas shopping so orders inbound shortly thank you Jeanne

6 September 2025
Unprompted review
Olivia & Pearl logo

Reply from Olivia & Pearl

Thank you, Jeanne, for such a lovely review. We’re thrilled you’re happy with both the service and your new pieces. It means so much to us. Enjoy your Christmas shopping — we can’t wait to package up your next order.

Rated 5 out of 5 stars

Excellent service

Excellent service. Necklace is beautiful and exactly as described, it looks very delicate but is quite sturdy so suitable for everyday wear. Very happy with my purchase.

25 August 2025
Unprompted review
Olivia & Pearl logo

Reply from Olivia & Pearl

Thank you for your kind words. We’re so pleased you love your necklace and that it’s both beautiful and durable for daily wear. Enjoy your new piece.

Rated 5 out of 5 stars

I’m delighted with my earrings and the…

I’m delighted with my earrings and the customer service was also great.

1 July 2025
Unprompted review
Olivia & Pearl logo

Reply from Olivia & Pearl

Thank you so much for your lovely review. We’re delighted to hear you’re happy with your earrings and that our customer care team made your experience a great one. Enjoy wearing them.

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