Oliver Sweeney Reviews 1,542

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including shoes, boots, and clothing, often highlighting their durability and stylish design. Many people appreciate the top-tier customer service, describing it as first-class, helpful, and efficient in resolving issues. The ordering and delivery processes are frequently noted for being straightforward, swift, and well-packaged. However, some people were dissatisfied with specific product issues, such as certain shoes not being breathable or wearing out quickly, and some clothing items having inconsistent sizing or material composition. A few customers also reported issues with customer service regarding product defects or repair inquiries.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the excellent... See more

Quality

Clients share positive opinions on quality, frequently praising the exceptional craftsmanship, durability,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the first-class... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpful and professional... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality leather boots and fantastic that they come in UK size men's 13. There are fewer and fewer manufacturers offering sizes over UK12. The side zip makes it so much quicker to put on/tak... See more

Rated 5 out of 5 stars

I emailed Sarah about a return that had not been processed. She replied within minutes, initiated my refund and advised that they had not yet received the shoes but that the issue was with their carr... See more

Rated 5 out of 5 stars

I started my Sweeney journey back in 1997 roughly when they were launching in Harvey Nicholls and I ordered a pair of black samples. Ever since, any time I want or need shoes I have never been disappo... See more

Rated 5 out of 5 stars

I've only ever bought shoes & boots from Oliver Sweeney. Every time I've bought a pair , the quality has been excellent, the customer service is first class. Delivery is always either as stated... See more


Company details

  1. Men's Clothing Store
  2. Boot Store
  3. Clothing Store
  4. Outerwear Store
  5. Shoe Store

Written by the company

Shop the Oliver Sweeney collection. Menswear: designer shoes, boots and clothing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Comfortable and looking good

I have a number of OS trainers, all of which are made to the highest standards and quality.

Comfortable and looking good, I will certainly buy more in the future.

Amazing choice and value.

I'll be back soon..

2 December 2025
Rated 5 out of 5 stars

Outstanding customer services

Royal Mail messed up the delivery, but Ridian saved the day for me. He went out of his way to make things right. A credit to the Oliver Sweeney customer services team.
Thank you

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Having purchased the wrong size of…

Having purchased the wrong size of Boot, Sarah in customer service seamlessly ensured that my experience was practically identical to
that of being back in a shop on the high street!
Her immediate assurance that I’d get my return within 48 hours as I’m away for the weekend to then talking me through the return process was effortless.
Professional,Sincere with the upmost empathy, all this at three minutes past nine on a Monday morning!!!!
“Completely extraordinary this day and age,mirroring the quality of the product being sold”
Exceptional!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Delighted Customer

I emailed Sarah about a return that had not been processed. She replied within minutes, initiated my refund and advised that they had not yet received the shoes but that the issue was with their carrier .
I was impressed by the speed and by not putting an internal process issue back on to me before I got my refund. Not many organisations behave like that

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service Praise

I have purchased a number of items from Oliver Sweeney and have always been very happy with the products and the service provided. This was surpassed by a recent customer service resolution. Ridian was very sympathetic to my issue, offered guidance and went above and beyond my expectations. Without doubt I will be shopping at Oliver Sweeney again!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Trainers that last

Love OS trainers,so well made
I do tend to look after my trainers and they still look brand new even though I’ve had some of them for a number of years

2 December 2025
Rated 5 out of 5 stars

Quality shoes

True to size, fit like a glove. Great and quality sole and upper calf leather. Great design both for formal, semifinal and causal attires. Interesting to looks at, attention drawing shoes.

2 December 2025
Rated 5 out of 5 stars

Quality Shoes and Unmatched Customer Care

I usually wear high-quality shoes like Joseph Cheaney, but my son felt those were too “dad” for him, so we tried Oliver Sweeney. The quality, design, and comfort of their shoes are outstanding, and you can immediately tell it is a brand that takes pride in craftsmanship.

Shopping for my son can be very challenging, but Sarah and Ridian handled everything with care, professionalism, and incredible speed. When one pair did not fit, Sarah took ownership immediately and arranged the return, and Ridian followed up to ensure the correct exchange was ready before the originals even returned.

We placed our order at the end of November, and during the Cyber Monday period, one of the shoes from our original order dropped in price. Ridian automatically price matched it and issued a refund, and I ended up ordering three more pairs at the same time.

The combination of exceptional product quality and genuinely thoughtful, proactive service makes Oliver Sweeney a brand I wholeheartedly recommend. Sarah and Ridian went above and beyond, turning what could have been a stressful experience into a seamless one.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

The Product.The Quality is OS

The Product.The Quality, The Style.
In my opinion the price point is not a problem, if I want the item , then I’ll buy it.
Fabulous style, quality of the make up is exceptional,
The Look of the garment is on point.
Even my 18 yo said it’s sharp 👌
A very good purchase from OS
RPS
😎

14 November 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look