Oliver Spencer Reviews 

768
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company, consistently demonstrating a remarkable level of overall satisfaction. Customers frequently praise the exceptional quality of the garments, noting that the fabrics, design, and overall construction are always top-notch and durable. Consumers also appreciate the fast and efficient shipping service, alongside beautifully wrapped packages that make online purchasing feel like a truly special treat. Buyers often mention that the online ordering process is smooth, with accurate sizing guides and helpful support teams ready to assist. However, some people mentioned that delivery could sometimes be unexpectedly slow or delayed during transit. A few consumers also noted minor issues with item sizing or occasional product defects upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the excellent quality,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the materials feel premium, the tailoring is... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting that items arrive on time and are... See more

User experience

Customers had positive experiences with user experience, noting that ordering online was simple and finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

High quality products with a smart casual, modern vibe. More on the pricey side, however, but in this world you ought to charge for what your product is worth. The other highlight is that there is an... See more

Rated 5 out of 5 stars

I used to buy a lot of clothes from Nigel Hall's shops but since he stopped trading it has been a relief and joy to discover Oliver Spencer. My entire wardrobe is being taken over by jumpers, jackets... See more

Rated 5 out of 5 stars

Order 2 pairs of Oliver Spencer Fishtail Trousers. Well-packaged, quick delivery. I buy a couple of pairs of these every few years, and they continue to deliver each time. Great fit and quality.

Rated 5 out of 5 stars

Excellent quality goods. At this point I buy shirts almost exclusively from Oliver Spencer - I really don’t think there’s anyone better.


Company details

  1. Fashion Designer
  2. also in
  3. Men's Clothing Store

Information provided by various external sources

Mens designer clothes. Modern fits with classic quality construction. Designed in London by Oliver Spencer and made in England and the EU.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

768 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(768)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Their clothes shrink even if washed as…

Their clothes shrink even if washed as per the label

13 November 2024
Unprompted review
Oliver Spencer logo

Reply from Oliver Spencer

Good Afternoon Mr Wyndham Clark,

We're so sorry to hear you are having some troubles with our clothes shrinking, this is not the quality of garment we strive to produce at Oliver Spencer.

So our customer care team can help support you with this, please drop us an email at info@oliverspencer.co.uk

Thank you,

Team OS

Rated 1 out of 5 stars

My order was delivered to the wrong address

My order was delivered to the wrong address by dpd. I used your chat box on website. Kate tried to help - I phoned and walked round to address where order delivered but parcel not found. I did my but to help locate parcel. I was refunded the money as item had sold out. Rather disappointed by experience

7 January 2025
Unprompted review
Rated 2 out of 5 stars

Products were the wrong colour.

Both sets of shoes ordered online were the wrong colour. Basic stuff. The team were quick to apologise and swap them, but that still required me to come into the store, a major inconvenience over the holidays. The shoes themselves are great.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

My most frequently praised clothing item

My Solms jackets are the items of clothing I most frequently get compliments for. Apart from this high praise, I love the styling and choice of materials - with jacket choices suitable throughout the seasons.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Very happy long term customer

I have been buying Oliver Spencer clothes for years, online and in store. Of the two I prefer the in store experience mainly because the staff are so friendly and helpful. That being said I have never returned any item I bought online. Keep up the good work.

12 December 2024
Unprompted review

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