Old Bank House Chocolate Shop Reviews 233

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, frequently describing them as the best chocolates they have ever tasted. Many people appreciate the wide variety of delicious options available, highlighting specific favorites like dipped flakes and orange buttons. Consumers also commend the efficient delivery service, noting that orders arrive promptly and are always professionally and securely packaged, ensuring the chocolates reach them in perfect condition. However, some customers also noted that delivery can take a while, occasionally exceeding the stated timeframe on the website. While this is often communicated clearly during the ordering process, a few people mentioned that they had to order earlier than expected due to production shutdowns or longer delivery times.

What people talk about most

Product

People report positive experiences with product, consistently praising the exceptional quality and delicious... See more

Quality

Users describe positive interactions with quality, consistently praising the delicious taste and excellent... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the prompt and speedy... See more

Order

Reviewers express satisfaction with the ordering process. Many customers highlight the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered these chocolates many times for my missus, Old Bank House is her no 1 chocolate shop. All her favourites were in stock and delivered in plenty of time for Christmas. Excellent quality as... See more

Rated 5 out of 5 stars

We visited your store in Ambleside last year and again earlier this year. Your dipped flakes and chocolate peanuts are mine and my family’s favourites. As a surprise to my kids, I placed an online ord... See more

Rated 5 out of 5 stars

Placed an online order with Old Bank House Chocolate Shop a few days ago which arrived this morning . The whole experience was a 10/10 . The parcel arrived promptly and was packaged professionally . A... See more

Rated 5 out of 5 stars

The Bank House Chocolate Shop always produces the most amazing, delicious, varied range of top quality chocolates. The personal service that you get is the best. I recently ordered a Luxury box for m... See more


Company details

  1. Chocolate Shop

Written by the company

Handmade Chocolates & Truffles in the Lake District Family Business (Farran family & co.) Shop location: Lake Road, Ambleside Online shop @ www.oldbankchocolates.co.uk Old Bank House Chocolate Shop was founded by owners Mark & Michelle Farran 30 years ago, transforming what was formerly the town of Ambleside’s old District Bank into a luxury confectionary shop in 1992.


Contact info

4.9

Excellent

TrustScore 5 out of 5

233 reviews

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Rated 5 out of 5 stars

We visited your store in Ambleside last…

We visited your store in Ambleside last year and again earlier this year. Your dipped flakes and chocolate peanuts are mine and my family’s favourites. As a surprise to my kids, I placed an online order for Easter. They were just as good as when we had bought them in store and we will definitely order again 😊

8 April 2026
Rated 5 out of 5 stars

My family and I love your product .

My family and I love your product .
We have previously tried your double dip chocolate flakes and orange chocolate buttons. We decided to reorder the orange buttons and add the strawberry and caramel buttons too .
The order was delivered quicker than the 10 working day notice so we were very happy.

8 April 2026
Rated 4 out of 5 stars

Birthday Present

Bought for my wife's birthday which is not for a couple of weeks but with their production shutting down for a while had to buy a bit early. Delivery took around a week so no problem & were well packed. Although not eaten yet she has had them before & likes them a lot. They are expensive though but guess you get what you pay for!

6 April 2026
Rated 5 out of 5 stars

Great Service

I was happy to be able to buy this company’s beautiful dipped flake chocolates online. They did take a while to arrive but that is made clear when placing the order. The items arrived within the agreed timeframe and were very carefully packed. Excellent all round.

24 February 2026
Rated 5 out of 5 stars

Lovely Chocolate

Ordering was straightforward, and received my order within a few days. Old Bank House chocolates are always delicious. Always a nice treat.

3 February 2026
Rated 5 out of 5 stars

The best chocolate ever

The best chocolate ever. Have been buying from them for many years. Sadly have not been able to travel for a couple of years so to be able to purchase by post is awesome. Just wish I could purchase a little more at a time. Highly recommended . Pam

30 January 2026
Rated 5 out of 5 stars

Old Bank House Chocolate Shop ' the best chocolate ever '

This company are the best at what they do by a country mile . Their chocolate is ridiculously good have never tasted chocolate this good . And I am fussy . You will not be disappointed . Their shop in Lytham St Annes is a pleasure to visit . A traditional chocolate shop . You can buy online too . You won't be disappointed . I highly recommend the Old Bank House Chocolate Shop

10 December 2025
Rated 5 out of 5 stars

Fabulous chocolates

I’ve ordered these chocolates many times for my missus, Old Bank House is her no 1 chocolate shop. All her favourites were in stock and delivered in plenty of time for Christmas. Excellent quality as usual, hoping she will share a caramel cup with me.🤞

12 December 2025
Rated 5 out of 5 stars

Amazing products

Amazing products, I get stuff from these as a treat. The milk buttons are so creamy and delicious. Highly recommend trying. The staff inside are friendly too, would recommend popping in if you are in Ambleside.

16 December 2025

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