I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... See more
Company replied
I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... See more
Company replied
Great company. Easy to use website, good range of excellent quality products and very competitive prices. Delivery is free and super quick. I've been a customer for several years and really don't thin... See more
Company replied
Company details
Written by the company
OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.
Contact info
The Threshing Barn, Woodhayes, EX14 4TP, Honiton, United Kingdom
- 0333 41 41 455
- info@okvape.co.uk
- okvape.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always the same excellent service.
Always the same excellent service. Easy to order, fast delivery, what more can you ask. I've been using OKvape for a few years now and they made stopping smoking so much easier.
28 May 2026
Reply from OK Vape
Thank you for sharing your positive experience, it is wonderful to hear that you have been happy with the service we provide and with our products too.
Please reach out to us if there is anything we can be of help with.
Kind Regards,
Autumn @ OK Vape
Reply from OK Vape
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Autumn @ OK Vape
Great company
Great company. Easy to use website, good range of excellent quality products and very competitive prices. Delivery is free and super quick. I've been a customer for several years and really don't think they can be bettered.
28 May 2026
Reply from OK Vape
We are thrilled to hear that you continue to be satisfied with our products, pricing, and delivery speed. Thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any assistance.
Kind Regards,
Autumn @ OK Vape
Reply from OK Vape
We are thrilled to hear that you continue to be satisfied with our products, and delivery speed. Thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any assistance.
Kind Regards,
Shannon @ OK Vape
Very prompt service
Very prompt service. Good product. "Free" delivery. What's not to like?
26 May 2026
Reply from OK Vape
Thank you for sharing your positive experience, we are very pleased to hear that the efficient delivery service met and exceeded your expectations. Please do get in contact with us if we can be of any assistance.
Kind regards,
Shannon @ OK Vape
Reply from OK Vape
Thank you very much for taking the time to leave us your honest feedback. We're pleased to hear that you found the ordering process straightforward and the delivery prompt. If you have any queries or need any assistance please don't hesitate to get in touch.
Kind regards,
Shannon @ OK Vape
Reply from OK Vape
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Shannon @ OK Vape
Reply from OK Vape
We are delighted to hear this, thank you for taking a moment to share your experience with us. We hope we can help again soon! If you need any more assistance please don’t hesitate to get in touch.
Kind Regards,
Shannon @ OK Vape
Always a positive experience with ok…
Always a positive experience with ok vape, I have used them for years
26 May 2026
Reply from OK Vape
We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance.
Kind Regards,
Shannon @ OK Vape
Reply from OK Vape
Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact.
Kind regards,
Shannon @ OK Vape
Great company and fast and efficient…
Great company and fast and efficient service. The only comment I would like to make is that the refills don't seem to have as much of the product in as they used to.
26 May 2026
Reply from OK Vape
We are delighted to hear this, thank you for taking a moment to share your experience with us. We hope we can help again soon! If you need any more assistance please don’t hesitate to get in touch.
Kind Regards,
Shannon @ OK Vape
Reply from OK Vape
Thank you very much for taking the time to leave us a review, we are delighted to hear about your positive experience of ordering with us. Please don't hesitate to get in touch if we can be of any assistance.
Kind Regards,
Autumn @ OK Vape
Quality of service
Quality, efficiency and especially helpful on the telephone.
Simple as that.
28 April 2026
Reply from OK Vape
Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact.
Kind regards,
Shannon @ OK Vape
Ok always respond immediately the only…
Ok always respond immediately the only problem I have is with the couriers parcels seem to get lost in the system for a couple of days sometimes
29 April 2026
Reply from OK Vape
Thank you for your feedback, we are very sorry to hear your order took longer than usual to arrive. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down.
We do offer alternative, quicker delivery options for a low cost, which can be selected on the basket or checkout page. For further information, please see here: https://okvape.co.uk/delivery/
Please let us know if you have any queries.
Kind regards,
Shannon @ OK Vape
Good choice of vapes
Good choice of vapes in varying strengths. Easy to find products. Reasonable price. Easy to order and fast delivery.
28 April 2026
Reply from OK Vape
We are delighted to hear you have been enjoying our products! Thank you for taking the time to share your experience. Please don’t hesitate to contact us if we can be of any assistance.
Kind regards,
Shannon @ OK Vape
Reply from OK Vape
We are thrilled to hear that you continue to be satisfied with our products, website, and delivery speed. Thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any assistance.
Kind Regards,
Shannon @ OK Vape
Can’t rate this company highly enough.
Can’t rate this company highly enough.
Have had many orders, every one has been fantastic. I am 10 months free of tobacco now. I had been a smoker for 46 years. I have not suffered one day.
I chose to quit smoking because I was diagnosed with Asthma and COPD. My age was 58. My lung age was an extraordinary 86 years. Scared me.
So now it’s Ok Vape. 10/10
27 April 2026
Reply from OK Vape
We are delighted to hear you have been enjoying our products! Thank you for taking the time to share your experience. Please don’t hesitate to contact us if we can be of any assistance.
Kind regards,
Shannon @ OK Vape
Love this company
Love this company. Very quick on delivery and lots of vape choices. Been using from this company for around three years. Very happy with their service
27 April 2026
Reply from OK Vape
We are delighted to hear this, thank you for taking a moment to share your experience with us. We hope we can help again soon! If you need any more assistance please don’t hesitate to get in touch.
Kind Regards,
Shannon @ OK Vape
Reply from OK Vape
We are really pleased to hear you've been enjoying our prompt delivery and service! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance.
Kind Regards,
Shannon @ OK Vape
Reply from OK Vape
Thank you so much for sharing your experience of ordering from us! Please don't hesitate to get in contact if we can be of assistance.
Kind regards,
Shannon @ OK Vape
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