OK Supertrans Reviews 14

TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Taxi Service
  2. Bus and Coach Company
  3. Car Rental Agency
  4. Limousine Service
  5. Minibus Taxi Service
  6. Transportation Service

Information provided by various external sources

Онлайн поръчки: www.oktaxi.net/onlineorder.php


Contact info

2.3

Poor

TrustScore 2.5 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I use this company daily

I use this company daily. For years. In the city and from and to the airport.

The drivers are mostly chatty and pleasant or just keep to themselves. I have NEVER been harassed or overcharged or told directly that it would cost a fixed rate. They have been without exception polite and helpful.

I want to point out, that there are taxis who LOOK like the OK taxis, but their phone number on the hood of the car is missing the number 3 as in 9732121.

So please, before getting into the car, check the rates on the windshield and the rear windows of the car. There are a lot of these taxis circulating, their colour is often metallic yellow instead of yellow.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Don't use this company ever

Don't use this company ever. The hotel called for a cab to the airport. What was meant to be a short and pleasant trip turned to be a disaster. With going into the taxi it made me clear that the driver is reying to cheat on the money. I'm Bulgarian and my husband is Romanian, we were talking in English and he decided he will do whatever he wants. The trip started from 4.59 leva instead of their normal starting price of 2.49 lv. I've closed my eyes. The trip was 12 lv in total and my husband gave him 20 lv. Saying " thank you". This is normal polite form in any country, yet the driver decided he will keep the change and when I've requested the change of 5 lv. In bulgarian he started to call me names. I promise you, I will make you "famouse" through the social medias as the company supporting thieves. AVOID AT ANY COST.

30 July 2025
Unprompted review
Rated 1 out of 5 stars

Ripped off by Perv taxi man

Ripped off by this company to the airport, stay away from them, plus the taxi driver was also a pervert. AVOID AVOID AVOID. Only use yellow taxi.

27 July 2025
Unprompted review
Rated 1 out of 5 stars

Crooks

I took OK TAXI from the taxi rank at Sofia airport. I asked him to put on the meter. All seems fine, right? 15min cab ride later to my hotel (about 8km) he gives me a bill for 85 BGN. Should have been 20 at most... he claimed there were airport taxes, etc. A shouting match ensues, and he became aggressive and threatened to leave WITH MY LUGGAGE in the trunk if I did not pay. I settled for paying 50 just to avoid a fist fight and move on with life. If I had been a woman travelling alone, I would have been quite frightened of his belligerence and aggressiveness.

To be totally precise, his tag number was CB7338 TX. I have reported him to the authorities.

Make sure you negotiate a fare before you get in the car

17 June 2025
Unprompted review
Rated 1 out of 5 stars

🚨 Avoid OK Taxi in Sofia – Scam Alert! 🚨

🚨 Avoid OK Taxi in Sofia – Scam Alert! 🚨

If you are arriving at Sofia Airport Terminal 1, DO NOT trust OK Taxi. My recent experience with them was nothing short of blatant fraud.

On 8th February 2025, I approached an OK Taxi stand inside the terminal, expecting a legitimate service. Instead of directing us to the official taxi rank, the driver led us to his OK Taxi-branded car in a nearby car park—a red flag I regret not questioning at the time. He had an OK Taxi pass displayed, giving the impression of legitimacy.

The journey should have cost around 20 BGN, yet the driver demanded an outrageous fare over seven times higher. I did not have enough cash to cover the full amount and was instructed to pay the remaining balance by card—only to later discover that he fraudulently charged more than agreed.

This is not an overcharge, it is a scam. The fact that a driver displaying an official OK Taxi pass and driving a branded vehicle can deliberately defraud customers at an international airport is shocking. It raises serious concerns about this company's integrity and whether they are actively ignoring these scams or even profiting from them.

I have submitted a formal complaint to OK Taxi and am waiting for their response. I will update this review once I hear back.

In the meantime, I strongly urge travellers to avoid OK Taxi altogether. There are plenty of safer and more reliable alternatives in Sofia.

#Scam #Fraud #SofiaTaxi #OKTaxi #AvoidOKTaxi

8 February 2025
Unprompted review
Rated 1 out of 5 stars

Ripoff OK taxi

We got in to a ok taxi at sofia bus station.He refused to put the meter on and said it was a set price to our hotel of 30lev for a journey of 1.5km.We were told by local the price should have been between 7-10lev
A pure ripoff and we got out of the taxi and walked

20 September 2024
Unprompted review
Rated 1 out of 5 stars

Never Again...

This company is a national embarrassment. Visitors are ripped off consistently. I'll bet local residents are abused as well. I was charged 63 Lev for what should have been a 20 Lev ride.

17 June 2024
Unprompted review
Rated 1 out of 5 stars

Never drive with O.K Taxis

Never drive with O.K Taxis

The taxi driver will bring me from boulevard vitosha to macedonia squar / Alabin str for 20 Leva, the regulare price is 7-8 leva he tell me no taxometer give me 20Leva the taxi driver nummber is : 241294 monday 29,04.2024 12:25 oclock. I call in the central and no body care the support is the same dirty like the driver . Stop from this company yellow never has problems like this Taxis

29 April 2024
Unprompted review
Rated 1 out of 5 stars

A well organized scam.

AirBNB in Sofia warned us and suggested a reasonable price from central station to city senter(AirBNB) first, they got the address, and said only "taximeter taximeter". I asked what was it expected to display end at... Got a suggested price of 7 times the suggested cost. Laught at it, got a suggestion about twice the estimated cost,I told the scam master/dispatcher at the station the price the AirBNB suggested. The scam master took time to inform all taxi drivers not to take us, even crossed the street before us to make the others not drive us. We ended walking instead. Sofia OK taxis is a tourist scam/trap.

2 July 2023
Unprompted review
Show reviews in all languages. (14 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look