I've had the boxes for a couple of years now and the products I don't like, I put to one side and give to both of my daughters. We've had some great items and tried products I would never normally t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bit disappointed that a couple of boxes in, I was getting repeats of the same products, but I loved the free OK magazine ....well, I say free, but obvs OK beauty don't realise the price of the magazin... See more
Company replied
Great opportunity to try new products, without paying a premium price. May be too many repeat types of products such as often a cleanser, but they are different makes. On the whole I have enjoyed tr... See more
Company replied
I absolutely loved my first beauty box, I loved it so much I paid for a 6 month subscription for my daughter’s birthday. I paid an extra £13 for the offer of £90 worth of surprise products which i... See more
Company replied
Company details
Written by the company
Our expertly curated OK! Beauty Box subscription is the perfect way to discover and enjoy the very latest in new and trusted brands that are delivered straight to your door every single month. Join thousands of OK! Beauty Box subscribers today and try something new that will excite, delight and keep you feeling pampered and radiant all month long.
Contact info
One Canada Square, Canary Wharf, E14 5AP, London , United Kingdom
- enquiries@okbeautybox.co.uk
- okbeautybox.co.uk
4.2
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely love this box and also had…
Absolutely love this box and also had to buy my sister one lol I can’t have anything 😳😂
25 June 2026
Unprompted review
Reply from OK! Beauty Box
We're so glad you love the box and shared the joy with your sister! Thank you for your wonderful feedback.
Why ask for a review when i cancelled…
Why ask for a review when i cancelled my subscription? Yous removed my points that should not have been removed they weren't expired as all old points were spent regularly as in monthly which i explained all of this. What yous were actually doing was removing my points so that i could not deducts £2.50 every month from my £30 subscription. Reason i left is due to your greed. Best place to order from is The Liquidation Store thier beauty boxes are amazing
28 April 2026
Reply from OK! Beauty Box
Thank you for taking the time to share your feedback with us, and we are so sorry to hear about your experience regarding your points and subscription.
We completely understand how frustrating it is to feel like you have missed out on your loyalty points, especially when you have been a regular monthly subscriber. Our automated system does sometimes send out review requests shortly after a cancellation, and we apologise for any annoyance this has caused. We always aim to be transparent with our rewards program, so we would truly love the opportunity to look directly into your account history and investigate exactly what happened with your point balance.
Please pop us an email at enquiries@okbeautybox.co.uk so we can review this for you and offer further support.
I absolutely loved my first beauty box
I absolutely loved my first beauty box, I loved it so much I paid for a 6 month subscription for my daughter’s birthday. I paid an extra £13 for the offer of £90 worth of surprise products which included eyelash serum, body oil, fantastic hair products as well as skin creams, I was very impressed.
The products were so useful, I have been using them all, a great way to test out for future purchases.
Can’t wait for July’s box.
3 June 2026
Unprompted review
Reply from OK! Beauty Box
We are so happy to hear how much you loved your first beauty box and that you chose to share the experience with your daughter! It's wonderful that the surprise products were such a hit and that you found them useful for future purchases. We are excited for you to receive July's box too!
Missing items OK not interested !
Received my beauty box with 3 items missing, box looked tampered with as it had parcel tape closing oneside .
Immediately emailed Ok to be told to “recheck the box” ! I can count .
Stated “maybe the parcel had been split “but they don’t send out numerous packages .
“Check the tracking “ obviously the tracking shown as delivered !
I’ve sent 4 emails including pictures to be told they are speaking to the relevant team , this was Friday gone .
Emailed again today , no response .
Their after service is non existent, fine until something goes wrong . I wouldn’t mind but the items missing are the cheaper ones , hardly a reason to lie which is now how Ok have made me feel . Will not use this company again and I am a customer who over the years have used them numerous times and had various subscriptions.
19 June 2026
Unprompted review
Reply from OK! Beauty Box
We are truly sorry to hear about the issues you've experienced with your recent beauty box delivery and the subsequent communication. It is concerning that items were missing and the packaging appeared compromised. We sincerely regret any frustration caused by our initial responses and the delay in resolving this matter. We are actively investigating this with the relevant team to understand what went wrong and ensure a proper resolution. We value your long-standing loyalty as a customer and appreciate you bringing this to our attention.
Excellent price and variety A*
29 April 2026
Reply from OK! Beauty Box
We're so glad you enjoyed the excellent price and variety! Thank you for your wonderful feedback.
Reply from OK! Beauty Box
We're so glad you loved it! We appreciate your kind words and look forward to welcoming you back.
Quality products good range of products
Quality products good range of products delivery can be long but all round good company to deal with standards are fab.
2 March 2026
Reply from OK! Beauty Box
We're so glad you appreciate our product quality and range! We're actively working to improve delivery times. Thank you for your kind words.
Love getting my monthly beauty boxes a…
Love getting my monthly beauty boxes a real treat and great value for money
20 April 2026
Reply from OK! Beauty Box
We are so happy you love your monthly beauty boxes! We aim for great value.
Unbelievable bad customer service
Unbelievable bad customer service, beauty box incorrect, not right items sent, never arrived for granddaughters birthday in time. I did get a replacement in the end but asked as good will if they would sent a extra beauty items, they never got back to me ???? I have cancelled my subscription with OK BEAUTY which is a shame as my granddaughter is obsessed with makeup and skin care who is 16 and wants this as a profession. If a massive company like OK don't care then we definitely go elsewhere
15 April 2026
Reply from OK! Beauty Box
We are truly sorry to hear about the issues you experienced with your recent order and the customer service you received. We recognise how frustrating it must have been for the beauty box to arrive incorrectly and not in time for your granddaughter's birthday. We are also very sorry that your request for extra items was not addressed. We value your feedback and are reviewing our processes to prevent similar situations.
Good selection of products.
23 April 2026
Reply from OK! Beauty Box
Welcome to the OK! Beauty Box club! We are absolutely thrilled to hear that you are happy with the selection of products in your box. We love putting together a diverse mix of goodies so you can discover new favorites for your beauty routine. Thank you so much for taking the time to leave your lovely feedback, and we look forward to bringing you many more fantastic treats in your upcoming deliveries!
Products were great
Products were great, sadly I wasn’t able to use most of them due to certain ingredients and allergies. They haven’t gone to waste as I’m making a gift basket up and will gift 🎁
30 April 2026
Reply from OK! Beauty Box
We're so glad you enjoyed our products and found a creative way to share them! We appreciate your understanding regarding the ingredients.
Great value good products
9 March 2026
Reply from OK! Beauty Box
So glad you're happy! Thanks for your kind words.
Not another mascara!
Not another mascara!! A moisturiser for oily skin, when I have dry skin. What’s the point in filling out a profile, when you are sent products for a different skin type? Wish I hadn’t signed up for a year. Let’s hope next months box is a bit better, but I won’t hold my breath
11 June 2026
Reply from OK! Beauty Box
We appreciate you sharing your feedback. We are truly sorry the products in your box did not align with your profile. We are reviewing our profiling process to prevent this from happening again and improve future selections.
Reply from OK! Beauty Box
We are smiling from ear to ear reading your lovely review! Thank you so much for sharing the love today. It is fantastic to know that the products hit the spot and that you are enjoying your latest treats. We always want unboxing your box to feel like the ultimate self-care surprise, so hearing your positive feedback is the best news ever. Thanks for being such a brilliant part of our beauty circle
Reply from OK! Beauty Box
We're so glad your daughter loves our products!
Great products
Speedy delivery, high quality products and loving the glow drops.
Looking forward to receiving the next one!
15 May 2026
Reply from OK! Beauty Box
We're so happy to hear you enjoyed the speedy delivery and high-quality products, especially the glow drops! We appreciate your kind words and look forward to your next experience.
Quality of the products was great
Quality of the products was great. Speedy delivery and good value for money.
15 May 2026
Reply from OK! Beauty Box
Thank you for your wonderful feedback! We are so pleased to hear you enjoyed the product quality, speedy delivery, and great value.
I love trying out new products and the…
I love trying out new products and the monthly beauty box is a great way to do that.
15 May 2026
Reply from OK! Beauty Box
We're so glad you enjoy discovering new products with our monthly beauty box! Thank you for sharing your positive experience.
Reply from OK! Beauty Box
Hi there, thank you so much for leaving us a wonderful five-star review. We are absolutely delighted to hear that you are loving your latest collection and that you found it to be such excellent value for money. Bringing you top-tier beauty treats that feel like a real luxury to unboxing is exactly what we love to do. Enjoy diving into all your fresh beauty goodies, and have a truly fabulous week ahead. ✨
OK! Beauty Box Team
Value for money and products I would use
12 May 2026
Reply from OK! Beauty Box
We're happy to hear you found value in our products!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.