Our recent purchases of a Consul table coffee table & footstool has been such a pleasure. Immensely helpful staff and 3 gorgeous products which look fantastic in our home ...especially as they w... See more
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Location
Switch locationConservative Building, Manchester Road, WA16 0LT Knutsford, GB
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I visited the store in Harrogate purchased some cushions however I needed two more, they were out of stock online I telephoned another store in Knutsford to see if they had stock which they had thank... See more
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I made an enquiry online about the Peking TV cabinet and used the instore advisory service. The message was picked up within minutes by Ellie who was so incredibly helpful and knowledgeable. I asked t... See more
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Visited OKA Knutsford and were assisted by Louise who was a great help offering advice in store. Louise also arranged to send us a link to purchase the item we were interested in as and when we had r... See more
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Company details
Written by the company
In the historic town of Knutsford, what was once the Conservative Club is now the impressive home to our beautiful OKA store. Not far from Tatton Park Gardens and Lyme Park – used in the filming of BBC literary dramas – the striking red-brick building provides a stunning backdrop for two floors of our furniture and accessories. High ceilings and traditional mouldings showcase our designs in the best possible setting with the pieces being displayed in seasonal room sets by our talented visual team.
Contact info
Conservative Building, Manchester Road, WA16 0LT, Knutsford, United Kingdom
- +44 1565 220020
4.8
Excellent
319 reviews
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OKA Knutsford
The store and products are beautifully presented and Amanda was extremely helpful . I only made a small purchase but she made the whole customer experience very special .
28 March 2026
Unprompted review
Reply from OKA - Knutsford
Dear Amanda,
Thank you for your lovely feedback. We’re so pleased to hear about your experience in our Knutsford store, and we’ll be sure to pass your kind words on to Amanda and the team.
It’s wonderful to know your visit felt special, and we hope to welcome you back again soon.
Kind regards,
OKA
I enjoyed excellent and very kind help…
I enjoyed excellent and very kind help from Davina at the Knutsford shop whilst placing my order over the phone. We then went to the Oka shop in Knutsford to collect our purchase and the Manager gave us excellent help and advice. As always, most impressed with the service and products at Oka.
21 March 2026
Reply from OKA - Knutsford
Dear Jenny,
Thank you for your lovely feedback. We’re delighted to hear about your experience with our Knutsford team, and we’ll be sure to pass your kind words on to Davina, the Manager and the team.
It’s wonderful to know you continue to be impressed with both our service and products, and we look forward to welcoming you back again soon.
Kind regards,
OKA
My home stylist was a…pleasure to work with
My home stylist was a delightful,polite, knowledgeable young lady.
She is confident and proud of what she is representing
26 March 2026
Unprompted review
Reply from OKA - Knutsford
Dear Customer
Thank you for taking the time to share your review. We are delighted to hear that you enjoyed your experience in our Knutsford store and felt so well supported while choosing your purchases.
We truly appreciate your feedback and hope to welcome you back soon.
Kind regards
OKA
Love Oka - Quality Pieces
Love Oka. Helpful & friendly staff. Purchased the Poisson x 6 prints. Love them.
12 March 2026
Reply from OKA - Knutsford
Dear Denise
We're happy to hear that the team in Knutsford provided such wonderful assistance during your recent visit. We appreciate you taking the time to acknowledge their exceptional service.
We truly appreciate your feedback, it makes us so happy that you love your Poisson Prints!
Kind regards
OKA
Choosing faux flowers
Very helpful ladies helped me chose faux flowers for a vase I had previously bought from OKA. They spent a long time finding something of the same size and colour and then comparing flowers of different types until I was happy. They were so helpful and there was no pressure to purchase.
18 March 2026
Reply from OKA - Knutsford
Dear Customer
Thank you for taking the time to share your experience. It's wonderful to hear that our Knutsford team were so helpful in assisting you with your faux flower selection.
We truly appreciate your kind words and hope to welcome you all back again soon.
Kind regards,
OKA
Very helpful advice from Louise at the…
Very helpful advice from Louise at the Knutsford shop
15 March 2026
Reply from OKA - Knutsford
Dear Jane,
Thank you for your kind review. We’re so pleased to hear about your visit to our Knutsford store, and we’ll be sure to pass your feedback on to Louise and the team.
We hope to welcome you back again soon.
Kind regards,
OKA
I was looking for the salad servers…
I was looking for the salad servers which weren’t on display.
When I went to pay for a different purchase, I showed them in the brochure to the lady.
She was very helpful and said there were some that had just been delivered.
She found them and unpacked them but the colour was darker than the pair in the brochure.
She offered to unpack more but I was happy with the second pair that she had opened.
Very pleasant experience.
3 March 2026
Reply from OKA - Knutsford
Dear Susan,
Thank you for taking the time to share your experience. We’re delighted to hear that the team in our Knutsford store were able to help you find what you were looking for. Your kind feedback means a great deal to us, and we hope you enjoy your new pieces.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Customer
Thank you for taking the time to share your feedback. We’re really pleased to hear that your experience at our Knutsford store has been such a positive one, and your kind comments have been passed on to the team there.
We truly appreciate you choosing to shop with us.
Kind regards,
OKA
Lovely shopping experience
I know I can park easily and the staff are very helpful.
I have been buying faux flowers from OKA for a number of years now, they maybe more expensive but they are good quality. Great shopping experience
19 February 2026
Reply from OKA - Knutsford
Dear Mary
Thank you very much for your kind words. We are delighted to hear that Knutsford team are always friendly and helpful, and that you are happy with the quality and range of our faux flowers.
Thank you for your continued support and we hope that you will visit us again soon.
Warm regards
OKA
Fantastic experience in the Knutsford…
Fantastic experience in the Knutsford shop. So helpful.
Thank you
31 January 2026
Reply from OKA - Knutsford
Dear Philippa
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your visit and received such friendly and knowledgeable service.
We thank you for choosing OKA and look forward to welcoming you again soon.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Delyth
Thank you for taking the time to share your feedback. We are pleased that your order went smoothly and you received prompt delivery. We do hope that you are happy with your purchases.
We thank you for choosing OKA.
Kind regards
OKA
Lampbases/seat cushion
Love my purchase, 2 Persephone table lamps and shades, bold but beautiful. Also bought a seat cushion has filled a corner and added a bit of colour to the room.
15 February 2026
Reply from OKA - Knutsford
Dear Clare
We're delighted to hear that you love your new Persephone table lamps, shades and cushion! It's great to know they've added such a bold and beautiful touch to your room.
Thank you for sharing your positive experience with us and we hope to welcome you back soon.
Kind regards
OKA
First of all I am very sad to have to…
6First of all I am very sad to have to write this poor review after being a loyal customer and buying many items in the past and planned to in the future ... I am now put off over the lack of customer care at this store. Neptune next time!!! Unsubscribing from the emails now. When locality doesn't matter you loose in the end and all expensive advertising goes out the window.
My experience has not been a positive one today at Knutsford OKA with the store manager ( I think she was as I was refered to her by other staff)who is not flexible at all to the bonkers 14 days return policy . Which tbh I never thought a quality retail outlet would have. It's usually cheap outlets that have a 14 days return policy ... very odd and puts you off buying items to try in your home.
I bought a photo frame which sadly did not fit the picture of my late father that I wanted to put in it. The frame like many in the shop also had marks and glue on it so I went to return it today. But sadly was unable to as it was 1 week over the 14 days due mainly to the fact that I had been away over Feb half term and didn't realise the policy was 14 days ... very disappointing 😞 it smacks of desperation from OKA... please consider the impression this gives and how loyal customers are treated as i was made to feel small and was patronised by this member of staff... almost as if " how dare I ask"
In reply .... I understand the policy but as I said previously a 14day policy is usually applied to lower end retail outlets and not one high end outlets usually have, perception is everything in 2026! And I didn't appreciate the lack of customer service for the sake of a picture frame ... very poor.
Neptune allows returns on most items within 28 days of delivery if they are in original, unused condition.
John Lewis offers a 30-day return policy for unused, resaleable items in original packaging with tags, accompanied by proof of purchase (receipt, delivery note).
THINK YOU MISSED THE POINT OKA
28 February 2026
Unprompted review
Reply from OKA - Knutsford
Dear Align,
Thank you for taking the time to share your feedback.
We operate a 14-day returns policy for store purchases. As the item was outside of this timeframe, our understanding is that the team offered an exchange as a gesture of goodwill, in keeping with our policy.
We appreciate that this may not have been the outcome you had hoped for. On the day, the team sought to assist as far as possible within our guidelines, and we are sorry if this was not how the situation was perceived.
Kind regards,
OKA
Really helpful pleasant staff.
14 February 2026
Reply from OKA - Knutsford
Dear Ms Young
Thank you for your kind feedback. We are delighted to hear that you enjoyed your recent visit to our Knutsford store and received such friendly and helpful service. Your comments are truly appreciated, and we hope you will visit us again soon.
Warm regards,
OKA
Always a lovely experience to look…
Always a lovely experience to look around & find
new designs & decorative articles. Am delighted with my orchid & assistants extremely helpful & pleasant.
11 February 2026
Reply from OKA - Knutsford
Dear Elizabeth
Thank you for your wonderful review. We’re delighted to hear that visiting our Knutsford store is always such an enjoyable experience for you. Creating a welcoming and friendly environment is something we care deeply about, and it’s lovely to know this comes across during your visits.
We are thrilled that you are happy with your orchid and we hope to welcome you back again soon.
Kind regards
OKA
Reply from OKA - Knutsford
Dear Dr Nathoo,
Thank you very much for your lovely feedback.
We are delighted to hear that you were pleased with both the service and your umbrella. Your comments are truly appreciated.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Nicola,
Thank you for your review.
We are so pleased to hear that you found the team helpful during your visit. It is especially lovely to know that Louise was able to assist you and contribute to a positive experience.
Your comments are sincerely appreciated.
Kind regards,
OKA
Love the products!
Love the products and clear instructions of how to purchase via a store.
15 February 2026
Reply from OKA - Knutsford
Dear Jayne,
Thank you for your kind feedback.
We are so pleased to hear that you love our products and found the purchasing process clear and straightforward. Creating a smooth and enjoyable experience for our customers is something we greatly value.
We truly appreciate you taking the time to leave your review.
Kind regards,
OKA
The staff are great
The staff are great. The shop itself is beautiful. In fact it could live there if you’d let me.
14 February 2026
Reply from OKA - Knutsford
Dear Diane,
Thank you for your delightful review.
We are so pleased to hear that you enjoy both the store and the team. Your comment truly made us smile — it is wonderful to know that the shop made such a positive impression on you.
We very much hope to welcome you back again soon.
Kind regards,
OKA
I was looking for something specific…
I was looking for something specific which wasn't on display but a very kind lady checked stock and went on the hunt . She was very helpful . A lovely store which friendly staff to help you with any query
10 February 2026
Reply from OKA - Knutsford
Dear Jackie
Thank you for your lovely review. We’re so pleased to hear you had such an excellent shopping experience at our Knutsford store. It’s wonderful to know our team were both helpful and friendly.
We truly appreciate your feedback and hope to see you soon!
Kind regards
OKA
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