Such a wonderful experience shopping at Oka in Fenwicks Kingston recently. I was left to browse freely but Narinda and Lucy were readily on hand to answer my many questions prior to purchasing. Such a... See more
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Location
Switch locationWood Street, KT1 1TX Kingston upon Thames, England, GB
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Found your shop assistant intense and had to tell her she was giving me too much information when she was overly complicating what was involved in arranging a delivery of 4 framed posters to my ho... See more
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Customer service was just brilliant! Purchased items in 2 occasions! I highly recommend this shop especially if you can be served by Nerinder and Charlie. These purchases were made by my friend Sandra... See more
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Oka brought a huge variety of home decor products but prices are bit high. Which make customer to think twice. I love candles and diffusers beautiful collection.
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Company details
Written by the company
We’ve brought OKA to Kingston, with a concession now open at Fenwick, one of the UK’s most iconic department stores. Located on the 2nd floor of Fenwick’s renowned furniture floor, the new OKA space showcases our latest collections alongside OKA icons, presented within our signature thoughtfully curated room sets. Stop by to explore our pieces in person, or sign up to our emails for news, events and updates from the store.
Contact info
Wood Street, KT1 1TX, Kingston upon Thames, England, United Kingdom
4.6
Excellent
32 reviews
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From someone who hates shopping.....
Such a wonderful experience shopping at Oka in Fenwicks Kingston recently. I was left to browse freely but Narinda and Lucy were readily on hand to answer my many questions prior to purchasing. Such a pleasure to shop without an assistant breathing down your neck. Yes, a lovely shopping experience.
2 October 2026
Unprompted review
Reply from OKA - Kingston
Dear Maggie
Thank you for taking the time to share your delightful review. We are thrilled to hear that you enjoyed the relaxed atmosphere in our store, allowing you to browse at your own pace while still receiving attentive support when you needed assistance. It is wonderful to know our team made your visit so pleasant and helpful. We truly appreciate your feedback and look forward to welcoming you back again soon.
Warm regards
OKA
You have someone who knows what they…
You have someone who knows what they are doing his name is Charlie
29 September 2026
Reply from OKA - Kingston
Dear Sharon,
We’re so pleased to hear that Charlie made such a positive impression during your visit to our Kingston store.
We’ll be sure to pass your kind feedback on to him and the team.
Kind regards,
OKA
Really good products but it’s very expensive
Oka brought a huge variety of home decor products but prices are bit high. Which make customer to think twice. I love candles and diffusers beautiful collection.
26 September 2026
Reply from OKA - Kingston
Dear Neha
We appreciate you sharing your thoughts on our home decor selection and pricing. We're so glad you enjoyed our beautiful collection of candles and diffusers. Your feedback is valuable as we strive to offer a wide range of products.
Kind regards
OKA
Oka’s products are of a very high…
Oka’s products are of a very high quality—well sourced, beautifully produced and thoughtfully presented. Narinder was extremely helpful, well informed and personable, making the whole experience particularly enjoyable.
22 September 2026
Unprompted review
Reply from OKA - Kingston
Dear Robert
Thank you for your wonderful feedback. We are so pleased to hear you enjoyed your experience with us and that our products met your expectations for quality and presentation. It's lovely to know our Kingston store team provided such helpful and personable service and we hope to welcome you back again soon.
Warm regards
OKA
Off putting sales assistant
Found your shop assistant intense and had to tell her she was giving me too much information when she was overly complicating what was involved in arranging a delivery of 4 framed posters to my home. This was not a large piece of furniture.
The automated options for a delivery date on the delivery companies message to me did not allow for what I had told the assistant about my dates for going away in 4 days time.
Bearing in mind close distance from the Bentall store in kingston to Teddington and size of purchase I thought £30 charge was on the high side.
Delivery company were good advising me of later delivery time on the day.
19 September 2026
Reply from OKA - Kingston
Dear Pippa
We are truly sorry to hear that your recent experience was not as smooth as it should have been. We understand your frustration regarding the amount of information provided and the limitations with the automated delivery date options, especially given your upcoming travel plans. We also acknowledge your concern about the delivery charge for the framed posters. We do appreciate you letting us know that the delivery company was good about advising you of a later delivery time on the day.
Thank you for sharing your feedback, which will be passed to the relevant teams for review.
Kind regards
OKA
Excellent service and item
The young lady who served me was wonderful ... friendly and helpful. Fabulous cushion - very happy with my purchase.
15 September 2026
Reply from OKA - Kingston
Dear Lindsay
Thank you for taking the time to leave your review. We're delighted to hear that you're so happy with your new cushion and that you received such wonderful service at our Kingston store. We really appreciate your feedback and hope to welcome you back again soon.
Best wishes
OKA
Narinder & the team at OKA Kingston on…
Narinder & the team at OKA Kingston on Thames couldn’t have been more helpful. I managed to track down lampshades I’d been trying to get for ages. Great staff and experience overall.
15 September 2026
Unprompted review
Reply from OKA - Kingston
Dear Sarah,
We’re so pleased Narinder and the Kingston team were able to help you find the lampshades you had been looking for.
It’s lovely to hear you had such a positive experience, and we’ll be sure to pass your kind feedback on to the team.
Kind regards,
OKA
Item beautifully packaged and the…
Item beautifully packaged and the driver gave me adequate notification when they were about to deliver to my home
10 September 2026
Reply from OKA - Kingston
Dear Jenny
Thank you for your lovely feedback. We're so pleased to hear your item arrived beautifully packaged and that you received good notification regarding the delivery. We really appreciate you taking the time to share your experience.
Kindest regards
OKA
Great helpful instore staff at Fenwicks…
Great helpful instore staff at Fenwicks Kingston - especially Charlie.
9 September 2026
Reply from OKA - Kingston
Dear Lee
Thank you for your wonderful review. We're delighted to hear that you enjoyed your shopping experience at our Kingston location, and that Charlie provided such helpful and knowledgeable assistance.
We hope that you are happy with your purchase and that you will visit us again soon!
Kind regards
OKA
Customer service was just brilliant
Customer service was just brilliant! Purchased items in 2 occasions! I highly recommend this shop especially if you can be served by Nerinder and Charlie. These purchases were made by my friend Sandra Boardley. Well done!
8 September 2026
Unprompted review
Reply from OKA - Kingston
Dear Ms Hokama
Thank you for your wonderful feedback. We are so pleased to hear that you, and your friend Sandra, had such brilliant experiences with our Fenwicks Kingston concession both occasions. We will be sure to share your kind words with the team. We truly appreciate your recommendation and look forward to welcoming you both back again soon.
Kind regards
OKA
Customer service
30 August 2026
Reply from OKA - Kingston
Dear Customer,
Thank you for your kind feedback. We’re pleased to hear you had a positive experience with us.
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Kingston
Dear Mr Crowcombe
Thank you for your kind review. We’re so pleased to hear you enjoyed your visit to our Fenwicks Kingston concession, and we’ll be sure to pass your feedback on to the team. We hope to welcome you back again soon.
Warm regards
OKA
The assistant was very helpful…
The assistant was very helpful explaining all the options for the garden furniture set and organising the delivery of our new sofa,
6 August 2026
Reply from OKA - Kingston
Dear Diane,
We’re so pleased to hear that the Kingston team were able to help with your garden furniture and arrange delivery for your new sofa.
We really appreciate your feedback and hope you enjoy your new pieces.
Kind regards,
OKA
The lovely lady in kingston could not…
The lovely lady in kingston could not have been more helpful.
She even took off the tablecloth I wanted from the display table.
3 August 2026
Reply from OKA - Kingston
Dear Customer,
We’re so pleased to hear that the Kingston team were able to help and made your visit such a positive one.
We’ll be sure to pass your kind feedback on to the team.
Kind regards,
OKA
Jenny Oka Fenwicks
Jenny (called her Jenna last time) from Fenwicks in Kingston was yet again extremely helpful.
14 July 2026
Reply from OKA - Kingston
Dear JH
Thank you for sharing your positive feedback. We are so pleased to hear about the excellent assistance you received from Jenny at Fenwicks in Kingston. We will be sure to pass on your kind words.
We hope that you will visit us again soon.
Kind regards
OKA
We had a wonderful experience with OKA…
We had a wonderful experience with OKA inside of Bentalls, Kingston. We were initially served by Narinder as we wanted a dining table. Narinder was extremely helpful and went above and beyond, kept us informed and updated. She was always a phone call away and always called us back when she said she would. In her absence we also had the privilege of being served by Charlie and Jenny who were also outstanding and gave us exceptional service. They made sure we our dining table was ready and loaded into our van on the day of collection without any hiccups and made sure we were completely happy and even checked in on us a week later to make sure we were ok and that we had no trouble in assembling the dinning table. The care and customer service we have received from Narinder, Charlie and Jenny has been extremely exceptional and I highly recommend them to anyone who is looking for items for their home as they have such a personal touch, are very attentive and they genuinely make you feel that you are important and they understand how stressful it can be especially when designing your home from scratch. Narinder, Charlie and Jenny genuinely care and want you to go home happy with your furniture or decor. They also spent time helping us decide on what chairs would suit and due to our very tight time frame gave us ideas of what else we could do. To our delight we received an after care call from Jenny which was a very sweet surprise and really made us feel more than a sale and showed they genuinely do care and listen which goes such a long way and we will definitely be returning for more furnishings and decor. I am genuinely very grateful for the outstanding service received and I cannot recommend them enough! Thank you very much.
Zoya & Ajmal
25 June 2026
Unprompted review
Reply from OKA - Kingston
Dear Zoya and Ajmal
We are absolutely delighted to read your wonderful feedback regarding your recent experience with us.
It brings us immense joy to know that our team provided such exceptional service and made your design journey so positive and enjoyable. We truly appreciate you highlighting the personal touch and attentiveness you received; we strive to ensure every customer feels valued and supported.
Your kind words and recommendation truly mean a lot and we eagerly anticipate welcoming you back again soon!
Best wishes
OKA
Very helpful staff member serving
Very helpful staff member serving - gave us breathing space but also knowledgeable and efficient service.
3 July 2026
Reply from OKA - Kingston
Dear Customer
Thank you for your kind feedback. We are delighted to hear that you received such knowledgeable and efficient service from our team, and we hope that you are happy with your purchase. We hope to welcome you back again soon.
Warm regards
OKA
Narinder at the Kingston branch was…
Narinder at the Kingston branch was extremely helpful - she helped me to source an item in another branch and arranged directly with the store in Guildford. She was exceptional.
21 June 2026
Unprompted review
Reply from OKA - Kingston
Dear Lorraine
Thank you for your wonderful feedback. We're so pleased to hear about the exceptional service you received at our Kingston branch. It's fantastic to know that Narinder was able to assist you so effectively in sourcing your item.
We appreciate you taking the time to share your positive experience and hope that you will visit us again soon.
Kind regards
OKA
Very high quality service
Very good communication on delivery, good quality products - the whole process was smooth.
20 June 2026
Reply from OKA - Kingston
Dear Helena
Thank you for your wonderful feedback. We're delighted to hear that you enjoyed your shopping experience at our Kingston location, it's always lovely to hear when an order has gone smoothly from start to finish.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards
OKA
Oliveto Cruet - Green
I ordered this glass product from the Fenwick store in Kingston over the phone as a birthday present. I had already contacted several stores closer to me, but none had it in stock—Fenwick in Kingston was the only one with a single item left. They warned me it is made of glass, and I took the chance.
The product arrived four days later and was in perfect condition.
I spoke to a couple of staff members over the phone, and they were all very helpful and friendly throughout the process. Thank you very much—5* service!
12 June 2026
Reply from OKA - Kingston
Dear Armin,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that the Kingston team was able to help you secure the item you were looking for and that it arrived safely and in perfect condition.
We'll be sure to pass your kind comments on to the team, who will be thrilled to know that their helpful and friendly service made such a positive impression.
Thank you again for your support, and we hope the gift was well received. We look forward to welcoming you back again soon.
Kind regards,
OKA
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