Ok Living Reviews 

1,361
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Never had a worse experience. Ordered a vanity table and 90% of the parts didn't arrive. After they sent the package again, 90% of the parts were still missing. They didn't send enough return labels w... See more

Company replied

Rated 4 out of 5 stars

The corridor cabinet I ordered arrived very fast. Ordered Thursday night and it arrived on Monday noon already. The product looks nice and seems really good quality considering the price I paid. One... See more

Company replied

Rated 5 out of 5 stars

I’ve made 2 orders, and one of them got lost. I wrote to them about it and they answered fast, polite and fixed the problem without hesitation. Super good service, fast delivery- only took 2 days,... See more

Company replied

Rated 5 out of 5 stars

An amazing bathroom cabinet. Great materials, beautiful design, and incredibly easy to assemble. I can’t stop thinking about how much it has transformed my ugly bathroom into a space I actually enjoy... See more

Company replied


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4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,361)

446 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The package arrived very quickly and…

The package arrived very quickly and was carefully packed. Everything matched the description, and the items were in perfect condition. I’m very satisfied with the purchase — thank you, and I can honestly recommend it!

6 May 2025
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Reply from Ok Living

Thank you so much for your lovely feedback – we’re really happy to hear that everything arrived quickly and in perfect condition! Great to know you’re so satisfied.
Best regards, Sabine

Rated 5 out of 5 stars

Is exactly what it costs

Is exactly what it costs. Ok delivery

9 May 2025
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Reply from Ok Living

Thank you for your feedback – glad to hear the delivery went smoothly and the product met your expectations.
Best regards, Sabine

Rated 1 out of 5 stars
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Reply from Ok Living

14.05.2025 10:20 Fredericia (DK)
Leveret med succes.
Levering/annullering med engangsgodkendelse fra modtageren.
Med venlig hilsen Sabine

Rated 2 out of 5 stars

Never got my order

Never got my order. My Money was just returned.

28 April 2025
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Reply from Ok Living

I am very sorry that your order has not arrived. It's good that the refund has now been issued - but we would still have liked everything to go smoothly.
Best regards, Sabine

Rated 1 out of 5 stars

poor costomer service

poor costomer service , don't have any telefon number at can contact.
had problem with product but can't contact any one. One part did not fit and the whole thing could not be assembled

2 May 2025
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Reply from Ok Living

I am very sorry that you are unhappy with the customer service. We would like to solve the problem with the part as quickly as possible - please write to us again using the contact form and we will get back to you as soon as possible.
Best regards, Sabine

Rated 1 out of 5 stars

Not the right thing I ordered

Not the right thing I ordered. Bad service

30 April 2025
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Reply from Ok Living

I'm very sorry that you didn't get the right thing and that our service let you down - that shouldn't happen.
Best regards, Sabine

Rated 5 out of 5 stars

Received what I ordered and quite…

Received what I ordered and quite quickly. Good experience overall

24 April 2025
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Reply from Ok Living

Great to hear everything arrived quickly and as expected – thanks for your feedback!
Best regards, Sabine

Rated 5 out of 5 stars

Great Table

Good quality at a good Price. Assembly was easy and and the Table looks great.

25 April 2025
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Reply from Ok Living

Thank you for your kind feedback! We're happy to hear you're pleased with the quality and that assembly was easy.
Best regards,
Sabine

Rated 1 out of 5 stars
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Reply from Ok Living

I'm very sorry to hear that - of course that shouldn't happen. We are clarifying the matter and have arranged for a new delivery. The other one will be returned to us.
Best regards,
Sabine

Rated 1 out of 5 stars

Extremely Poor Customer Service Experience – Beware Before Buying!

Would I give 0 starts? I would.

I recently purchased a piece of furniture from OK-Living and unfortunately had one of the worst customer service experiences I have ever encountered.

The product arrived with visible quality defects and missing parts. During assembly, it became clear that not only was the final finish (drawer fronts) of poor quality with black marks, but crucial installation items were also missing, making it impossible to complete the setup properly. Given the structure of the packaging, many defects were only discoverable after progressing halfway through the installation.

Instead of acknowledging the clear faults and offering a fair and practical solution, the company repeatedly insisted that I fully disassemble and repackage the product — a highly impractical demand given that the assembly involved more than 70 individual items (excluding screws and accessories). I explained that disassembling and risking further damage, or misplacement of pieces, was unreasonable, yet they refused any flexible arrangement.

While they eventually offered partial discounts (first 250 DKK, then 400 DKK, and finally 50% off the purchase price), they made it conditional upon settling all claims and still refused to collect the assembled faulty product. Their solutions largely focused on their own convenience rather than resolving the issue for the customer who had already received a defective product.

I was willing to return the product — but as is — without disassembling everything myself, and yet they kept ignoring this point.
I am now escalating the case through the European Consumer Centre and Danish consumer protection authorities.

Key Takeaway:
If you purchase from OK-Living and something goes wrong, do not expect a fair or customer-oriented solution. Their focus seems to be on making the customer take on all the inconvenience, even when the fault lies with them. I highly advise others to consider this before buying.

13 April 2025
Unprompted review
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Reply from Ok Living

I am very sorry that you have had this experience - this does not meet our standards and we will pass on your concerns internally. Best regards, Sabine

Rated 3 out of 5 stars

Received probably returned product

I have bought bed for my daugter. The delivery was fast and I was informed on the delivery timely but the product came damaged and half unpaked so probably I received returned product. The boxes came with food steps all over them. Screws were everywhere in the box just not in the plastic bag, wood was damaged on many places. For 3500dkk I would expect much better! I have writtend to the customer service and received quick feedback with offer of 20% discount after sharing pictures with them. Mistakes can happend, I would probably still but products from this page and their customer service is proffesional and very quick.

28 April 2025
Unprompted review
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Reply from Ok Living

Thank you very much for your detailed feedback! I am sorry that there were problems with the delivery, but I am all the more pleased that you are satisfied with our customer service. Best regards, Sabine

Rated 5 out of 5 stars

Really good

Really good! No delay and good products.

14 April 2025
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Reply from Ok Living

Thank you for your great feedback! I'm happy that everything went smoothly and you are satisfied with the products. Many greetings, Sabine

Rated 5 out of 5 stars

Great product enjoying it

Great product enjoying it. Decent quality

4 March 2025
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Reply from Ok Living

Thank you for your nice feedback! I'm glad to hear you're enjoying the product and are happy with the quality. Many greetings, Sabine

Rated 5 out of 5 stars

Nice and easy

Nice and easy, super fast delivery.

11 April 2025
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Reply from Ok Living

Thank you for your lovely feedback! I'm glad everything went smoothly and quickly for you. Many greetings, Sabine

Rated 2 out of 5 stars

Ordering and delivery were as it should…

Ordering and delivery were as it should be. But I must say, I'm dissatisfied with the product. The parts don't fit very well and written instructions are unclear. Especially, I don't understand why sides needs to be assembled in the middle. The back plates are both to wide and to high, especially when adding the plastic connections. All in all, product quality below par. Feels like Ikea in the eighties. I will not buy from OK Living again.

(Ordered through Danish site)

3 April 2025
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Reply from Ok Living

I am sorry that you are dissatisfied with the product quality and the instructions - we will take your feedback seriously and pass it on. Best regards, Sabine

Rated 2 out of 5 stars

Not very professional

Not very professional! Lack of communication only one product has arrived and was full of scratches. Not very impressive.

9 April 2025
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Reply from Ok Living

I'm sorry to hear that you were unhappy with the communication and the condition of the product. This is not up to our standards and I can understand your disappointment. We will take your feedback seriously and endeavour to do better in the future.
Best regards, Sabine

Rated 5 out of 5 stars

Super quick delivery and good service

Super quick delivery and good service

8 April 2025
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Reply from Ok Living

Thank you for your positive feedback – I'm glad to hear that the delivery was quick and that you're happy with the service!
Best regards, Sabine

Rated 3 out of 5 stars

The lights on the mirror do not match the picture

the furniture itself is good and looks nice, but our problem is with the bulbs. the result and the picture we ordered are different, not all the bulbs fit on the mirror because the distance between them is large because of the cord, which is completely different from the photo. it will not be possible to fix this again because of the size of the cord, it is too long and hangs unattractively on the mirror, because of which we will buy bulbs separately because there is not enough light

2 April 2025
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Reply from Ok Living

I'm sorry to hear that there were problems with the bulbs and the distance to the mirror assembly. You can adjust this, simply rewrap several times. Then it will look like the picture.
Best regards, Sabine

Rated 4 out of 5 stars

Nice product

It was a bit difficult to read and follow assembly protocol, but was cost effective and nice :)

28 March 2025
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Reply from Ok Living

Thanks for your honest feedback! Glad to hear you’re happy with the result despite the tricky instructions. :)
Best regards, Sabine

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