OK Living Reviews 

The item has taken a long time to come and now it has arrived its the wrong colour i get the impression they are not based in the uk but in germany with no phone number to contact them also i think they are just drop shipping everything i now have to wait 4 days for a collection of my item and then if i want the correct one i have to reorder again which will take another week to come or wait for a refund

Contacted them because I'm missing 1 small part of the item ordered but absolutely necessary to mount it , asked if they can ship it so we avoid the return steps/refund, repack etc.
Their customer service replied that they are sorry, and can offer me 7 euro refund for the missing part 😂😂😂😂, are you joking?
I replied again that I don't want that ridiculous refund, but need the missing part to mount the cabinet, otherwise it cannot be used.
The reply was :ok we can offer you 3 euro for the missing part!! What?
They clearly joking with their customer, really bad service

I literally paid the money and I can see that in my bank account yet I got an email saying you haven't completed the payment. and when I tried to cancel the order and get a refund, instead of saying "cancled" it says "aborted", as If I haven't paid the money yet. I honestly don't recommend buying from them. they don't even have telephone communication support. shambolic.

Later edit:
I finally got my money back.

At this point I believe this company is a scam. I ordered about two months ago from them and I received one of the 2 packages with damaged pieces. Because the second one was taking way too long to arrive ( more than 2 weeks) I sent back the first one and later the second and now I am still waiting for my refund. I keep sending emails and they keep finding reasons not to do the refund. I strongly encourage anyone NOT to buy anything from them. I am completely disappointed at this point because it's been so long and I still have no product and I think they will not give me my money back.

!!! The package has been delivered. Everything is fine. But fix your communication.!!!

I placed an order yesterday 14.08. I have no confirmation. I wrote an email, no response. Very bad service. I hope I get what I ordered.
24 hours later confirmation received.
I also received an email reply with a tracking code.

Except for not receiving email confirmation upon placing the order, they are OK. I got my stuff, exactly as I ordered, on time, packaging was good even reinforced. Customer service responded quickly to all my questions. In short I have no problem ordering again.

Ho effettuato un ordine in data 11/07.
ho ricevuto il prodotto a metà! (la struttura di un letto, che tra l’altro in foto sembrava già montata invece bisognerà usare un trapano per montarlo!). credevo arrivasse in un pacco unico invece ne ho ricevuto solamente metà. Non ho e-mail di conferma e tracciabilità. Ed ho urgente bisogno di ricevere il pacco entro domani al massimo!!!

I placed an order on 11/07.
I received the product in half! (the structure of a bed, which by the way in the picture seemed already assembled, instead you will need to use a drill to assemble it!). I thought it came in a single package but I only received half of it. I have no confirmation and traceability e-mails. And I urgently need to receive the package by tomorrow at the latest !!!

Update:
Today i recieved my package.
I also should say that one day afyer my order , i recieved confirmation email.
Everything delivered good and on time.
The only problem is confirmation-email that they should do something about.

Yesterday i ordered a wastafelonderkast from Ok-living.nl
No email, no sms, nothing! I have been shocked!
I have only the description of my payment:

4AYYBIL 0140000077121324 5221.8450.3034 Oskar Kinderland

Nothing more.
88 euro!
Am i scammed?
In their website there is no contact info.

I have ordered a product last week. Never received a mail confirmation and when i email them, they keep asking for a payment proof, which i send them all while they keep telling the product is getting ready for shipment etc. I send them a payment proof twice! i get ignored and send them 2 more mails, and the last thing i get back is that they have not received my payment. EVEN after i sent them proof, the say they did not receive a payment, they want a document that says i paid. THIS IS THE BIGGEST SCAM. I just lost a 100 euros

Product arrived broken : unusable.
The product I bought was already broken when I opened the box.
Would not even put one star if only I could. They asked me several times for pictures, which I've sent right after they asked. The customer service is a mess, they take more than 24 jours to answer. And despite all of this they only propose a 15€ reimbursement. That's completely crazy!!!!

I purchased a kids bookshelf/storage and never received a confirmation or receipt though the money has been deducted from my bank account. No response to my emails. No answer on phone number.
Though I recieved my order, response rate (to order placement and queries) could be a lot quicker and clearer than it is.
Regards,
STV

I placed an order( order no - 93769) for a toddler bed. I received it on time but the parts of the bed inside the packaging is damaged. The packaging is soo poor, they didn’t even use bubble wrap for extra protection. I immediately placed a return order on 21st of June by sending an email , which is the only option unfortunately for returns. They immediately responded in a day and started trying to convince me by paying me a discount of 30 euros for damage. I didn’t agree and then they came back for a refund of 50 euros. I still didn’t agree to that and I wanted a return. We discussed and told the days when the return can be arranged for pick up. It’s been 15 days I’m not getting a response to my email, I’m writing emails daily but there is no response. PLEASE NEVER EVER MAKE A MISTAKE LIKE ME BY BUYING SOMETHING IN THIS WEBSITE. You are lost if you get a damaged product and is highly likely with the kind of packaging they do.

I have ordered and paid a pallet bed. Not received a confirmation no answer to emails or contact form. Please get in touch ok living and sort this!

I bought a closet from ik living like 10 days ago and received an email confirmation but never heard anything from them after that, I sent them two emails and no response. It looks like they stole my money I am really disappointed

I wish I’ve read this reviews before I ordered something at ok-living.
Ordered a bed and that was fine but also ordered I matras that didn’t fit. I returned the matras but I never got my money back.
Can you believe that!! There sending me as a client to unzer to deal with the payment difficulties. I am still waiting for my money but al the costumer service says is, we returned ure money so we can’t do anything more.

I made an order yesterday and I didn’t get any email, in the website I can’t see my order neather. We find a telephone number in internet we are trying to phone now but they don’t pick up the phone. Reading another reviews give me a bad feeling, many say the article was not as described or that the site is spam. Ok living could you please contact us?
Update: I received my order, the pillows arrived in time but the size is not the size of the ones I pay for. I order two pillows size 1.20 and the ones I got are 1,10 so I can’t use them in my bank. Could you please get in contact with me I would like to know how we can solve the problem. This is my telephone 0621525064
Thanks.

Dear ok living, We orderd a bed for our son, We received it and the holes for the bolds ar not lining up! That means that an cant put the bed together.
The old bed of my son was already gone so he is sleeping on the floor right know.

I wanted to call you but there is no phone number. I tried to sent this complain in your form on the website but that one is not working.
So ive sent you an email on info @ok-living.nl last friday 5 days ago. But no awnser.
I am getting really pissed right now. Please contact me by Phone. My order number is: 4720310
We need to solve this very quickly.....

Well I think the struggle can be overcome wiv a bit ov physical training

Great build quality and excellent packing. No problems at all while fixing the kitchen. All the parts were complete and extra bolts and fixers were provided .

I ordered pallet cushions that were described on the website as being 120x80. I ordered 2 of them and they are more like 100x70 and are too small for the space I needed them for. I tried to contact customer service and they wouldn’t answer my question on whether the website description is wrong or if they sent the wrong size.