Ok Living Reviews 

309
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the furniture quite solid, very easy to assemble, and wonderfully designed to fit nicely into their homes. Many people also appreciate the remarkably fast shipping times and the lovely appearance of their new purchases upon arrival. However, some customers also noted significant delivery delays, unexpected tracking issues, and very poor communication regarding their shipping updates. Others frequently experienced frustrating customer service interactions, along with items arriving severely damaged due to inadequate and careless packaging standards. A few people mentioned that sorting out replacements or refunds took considerable time and effort without receiving proper support.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, reflecting deeply divided opinions among consumers. While... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying greatly among consumers.... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding products. While some... See more

Order

People report ambiguous experiences with order processes, reflecting a high level of disagreement among... See more

Customer service

Users describe negative interactions with customer service, noting that responses often feel robotic,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We love the computer desk unit we ordered, but the packaging was poor quality and it arrived damaged and getting a replacement part was too difficult (out of stock) so we had to accept a small refund... See more

Rated 4 out of 5 stars

Delivery was very poor. Address label was misprinted and rather than scan the barcode to check the full address the package was just dumped randomly within the post code area. Item is fine however, ve... See more

Company replied

Rated 4 out of 5 stars

Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... See more

Company replied

Rated 4 out of 5 stars

Both items of furniture were of good quality, competitively priced and easy to assemble. Delivery advice could have been better - I had a message to say delivery had been delayed but it arrived on t... See more

Company replied



Contact info

3.3

Average

TrustScore 3.5 out of 5

309 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 2 weeks

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3.3

All reviews

(309)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast delivery

Fast delivery
Everything was fine
Easy to assemble

27 August 2024
Ok Living logo

Reply from Ok Living

Thank you very much for your positive feedback! We are pleased that everything went well and that the assembly was easy. Best regards, Sabine

Rated 5 out of 5 stars

Service Quality & Price

Excellent serviced married with good quality products at a very good price. I will definitely buy these sinks again from this company

27 August 2024
Ok Living logo

Reply from Ok Living

Thank you very much for your wonderful feedback! We are delighted that you are so happy with our service and products. We are already looking forward to your next purchase! Best regards, Sabine

Rated 2 out of 5 stars

Missing parts

Good afternoon, I received my product but it came without Any of the screws or pegs needed to put it together.

26 August 2024
Ok Living logo

Reply from Ok Living

We are very sorry that the screws and pins for assembly were missing. We have already sent you an email on 3 September, please reply to it. Best regards, Sabine

Rated 1 out of 5 stars

Never received order

Ordered a dining table and 2 benches from them. Was told it would arrive in 2 separate deliveries which we were fine with. Neither turned up. When looking at the tracking and contacting parcelforce they informed us that one parcel was at the deopt and the other had been delivered in Poland. Contacted customer services to see if they can rectify the problem and was told that there is nothing they can do and refusing to give us a refund even though we haven’t had anything delivered us. Terrible customer service. Definitely would not recommend buying from OK- living. Next time we will go to a more reliable company.

Update: company saying they will refund money yet in email exchanges they have said we will get a refund once they have received the items back. Not sure how we can return the items when the one is in poland.

16 August 2024
Unprompted review
Ok Living logo

Reply from Ok Living

Update: We are already in contact with you and you have opened an application for buyer protection and the money will be refunded to you. Best regards, Sabine

We are truly sorry that you have had such a negative experience. This is absolutely not the service we aim to provide. We will investigate the incident immediately and find a solution. Please provide us with your full order details so that we can ensure that the issue is resolved. Best regards, Sabine.

Rated 5 out of 5 stars

Great product

Great product. Only issue was the delay in arrival and late communication BT all good otherwise

5 August 2024
Ok Living logo

Reply from Ok Living

Thank you for your feedback! We are pleased that you are happy with the product and we apologise for the delay and late communication. We're glad that everything else went well. Best regards, Sabine.

Rated 5 out of 5 stars

Nice product

Nice product

1 August 2024
Ok Living logo

Reply from Ok Living

Thank you very much for your feedback! I'm delighted that you like the product.

Best regards,
Sabine

Rated 4 out of 5 stars

Happy Customer. 😃

Good quality product, easy to assemble, very Happy with the finished cabinet. 😃

2 August 2024
Ok Living logo

Reply from Ok Living

Thank you very much for your great feedback! I'm delighted that you're happy with the quality and ease of assembly of the cabinet. 😊

Best regards,
Sabine

Rated 5 out of 5 stars

Really pleased with the quality and…

Really pleased with the quality and quick postage. The vanity unit I've ordered turned out to look even better than I was hoping for

1 August 2024
Ok Living logo

Reply from Ok Living

Thank you very much for your wonderful feedback! I'm delighted that you are so happy with the quality and speed of dispatch and that the vanity unit even exceeded your expectations.

Best regards,
Sabine

Rated 5 out of 5 stars

Just what I was looking for

Just what I was looking for - the shelving fits perfectly under my eaves. Quick delivery too.

1 August 2024
Ok Living logo

Reply from Ok Living

Thank you very much for your great feedback! I'm delighted that the shelf fits perfectly and that the delivery was quick.

Best regards,
Sabine

Rated 4 out of 5 stars

Not built yet but chosen for the look of the cabinet

I ordered this for my son. He hasn't had time to build it but the delivery was fine. Slight damage to the box but delivered to correct address. He sometimes has trouble with couriers finding his flat.

25 July 2024
Ok Living logo

Reply from Ok Living

Thank you very much for your feedback! I'm pleased that the delivery was OK and that the parcel was delivered to the right address, even if the box was slightly damaged. I hope that your son will soon find the time to assemble it.

Best regards,
Sabine

Rated 1 out of 5 stars

It most definitely is not sorted

It most definitely is not sorted. Still no goods and just a credit note! When you told me you can’t deliver to my address because it does not come up on GPS ridiculous terrible company!!

15 July 2024
Unprompted review
Ok Living logo

Reply from Ok Living

Please contact our customer service again so that we can find a satisfactory solution for you.

Best regards,
Sabine

Rated 5 out of 5 stars

I initially had my parcel go missing

I initially had my parcel go missing. The customer service team were awesome and got it sorted for me quickly. The bookcase arrived safe and looks great!

4 July 2024
Ok Living logo

Reply from Ok Living

Thank you for your feedback! Enjoy your new shelf. Best regards, Sabine

Rated 5 out of 5 stars

I love the dressing table

I love the dressing table, on arrival the 80cm mirror was shattered within 5 mins of emailing another one was getting delivered unfortunately the second one was also shattered this was obviously a royal mail problem and not ok-living. I again was emailed back immediately and offered either a refund of the mirror cost or another to be sent out, I took the refund and bought a lovely LED mirror that fits perfectly on the dressing table. I would not hesitate to order from this company again because of the excellent customer service and high quality units.

28 June 2024
Ok Living logo

Reply from Ok Living

Thank you for your detailed feedback! Your satisfaction is very important to us and we appreciate your willingness to order from us again.

Yours sincerely, Sabine

Rated 2 out of 5 stars

I really wanted to like this shelving…

I really wanted to like this shelving unit but the quality is just not there. The vinyl on the shelves is poorly applied especially around where the frame attaches to the shelf. The unit is wonky and leaning to the side and very flimsy. Unfortunately, I will need to return it.

3 July 2024
Ok Living logo

Reply from Ok Living

Thank you for your honest feedback. We are very sorry to hear that the quality of the shelf does not meet your expectations and that you have problems with the stability and workmanship. Best regards, Sabine

Rated 5 out of 5 stars

I bought the shoe tipper “ Luca”white…

I bought the shoe tipper “ Luca”white 90x170cm ,Vicco,it is amazing 🤩 and also is with mirro to on the side .the delivery it was very quick .
I really recommend very beautiful.

27 June 2024
Ok Living logo

Reply from Ok Living

Thank you for your positive feedback! We are delighted that you are happy with the "Luca" shoe tipper and appreciate the fast delivery. It's great to hear that you like the design with the mirror on the side. We are pleased that you recommend our product to others.

Yours sincerely, Sabine

Rated 4 out of 5 stars

Good product

Good product, reasonably quick delivery.

24 June 2024
Ok Living logo

Reply from Ok Living

Thank you for your feedback! We are pleased that the product meets your expectations. Enjoy your product. Best regards, Sabine

Rated 5 out of 5 stars

Very smooth ordering process

Very smooth ordering process

5 June 2024
Ok Living logo

Reply from Ok Living

Thank you for your positive feedback! We are very pleased that the ordering process went smoothly.

Yours sincerely, Sabine

Rated 1 out of 5 stars

Placed a order tried calling several…

Placed a order tried calling several times to see what's happened to my order no answer left message no reply not happy with customer service as no one picks up the phone or calls you back

18 June 2024
Unprompted review
Ok Living logo

Reply from Ok Living

Please provide us with your complete order details so that we can trace the case and offer you a solution. Best regards, Sabine

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