Oily Jack England Reviews 

190
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jacket restorations, noting that vintage and heavily worn garments are skillfully brought back to life to look brand new while carefully retaining their unique original character. Consumers consistently highlight the outstanding professional communication, incredibly helpful staff members, and the completely seamless, efficient process established for safely collecting and returning items directly from home. People are also extremely pleased with the meticulous waxing and professional repair services, emphasizing that the final results consistently exceed expectations and offer truly fantastic value for money.

What people talk about most

Product

Customers had positive experiences with product, expressing immense satisfaction regarding the quality of the... See more

Service

Clients share positive opinions on service, highlighting efficient communication, affordable prices, and... See more

Quality

Consumers find quality to be exceptional, expressing immense satisfaction with the remarkable restoration and... See more

Staff

Reviewers highlight positive aspects of staff, praising their wonderful, knowledgeable, and extremely helpful... See more

Value for money

Reviewers express great satisfaction and appreciation regarding value for money, noting that the prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole process from start to finish was exceptional! Excellent communication and response times. But the jackets!! It's like they've swapped them out for brand new ones! Absolutely unbelievable. C... See more

Rated 5 out of 5 stars

I knew I was in thr right place, as soon as I met Ash. My Barbour was already a bit different, but I needed a few custom. Changes. Storm cuffs fitted, and a reduction on the length of the collar. I wa... See more

Rated 5 out of 5 stars

I received my jacket back this weekend, I actually made the pilgrimage to the store which is fantastic and beautifully designed. It was well worth going in. My jacket is 25 years old, and looked very... See more

Rated 5 out of 5 stars

Amazing service and a fantastic company. My father passed away a couple of years ago and my mother wanted his Barbour jacket restored. She couldn’t have been happier with the quality of the... See more


Company details

  1. Repair Service

Written by the company

OILY JACK ENGLAND is a proudly British brand based in Kent, UK that specialises re-waxing and repairing wax jackets since 2021.


Contact info

4.8

Excellent

TrustScore 5 out of 5

190 reviews

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Replied to 50% of negative reviews

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4.8

All reviews

(190)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Oily Jack did a great job of sensitive repairs

My Barbour jacket had seen some hard wear in places, and Oily Jack did a great job of sensitive repairs at a cost effective price. Together with some changes I requested, and a clean and re-wax, its given my jacket a new lease of life.

23 January 2024
Oily Jack England logo

Reply from Oily Jack England

Thank you Colin, really appreciated the glowing feedback! We hope the Border serves you well for many years to come.

Rated 5 out of 5 stars

Re-Waxing at its finest

Fantastic door to door service. Posted off my very old and tired Belstaff (no longer) waxed cotton jacket, which was a little fusty too!

Ashley at Oily Jack arranged for my jacket to be picked up from home at a date and time to suit me. Ship the jacket to where the magic happens and a mere 16 days later have it returned to me safely.

All fresh, all re-waxed, all looking like it should. A well maintained classic vintage piece.

Very happy with the service, communications and work carried out.

3 July 2024
Unprompted review
Oily Jack England logo

Reply from Oily Jack England

We cannot thank you enough for your feedback Alfonso! Absolutely incredible jacket to have worked on, a real piece of British heritage. We hope it serves you well until we see it again.

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