Loved the dress, super beautiful, amazing stitching, and overall quality. Delivery did take almost a month; however, customer service was really nice and helpful with quick response times, too. Would... See more
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Review summary
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Reviews shaping this summary
Never have I ever received such amazing customer service. Kept me in the loop and up to date with my missing parcel I didn’t have to chase once! Big thanks to Elizabeth, Kasia, Lauren, Lowri & Georg... See more
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I had a great experience with Oh Polly’s customer service! A special thank you to Elle, who was incredibly kind, professional, and quick to help me resolve a small issue with my order. She noticed... See more
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Excellent customer service! For every single request I made, the response was incredibly fast and efficient. They truly went above and beyond to make sure I was satisfied. The item is perfect, exactly... See more
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Company details
Our promise to you
Written by the company
- Help
- You can contact our customer service team by emailing hello@ohpolly.com. Our friendly and hard-working agents are available 24/7 and will be happy to help you.
- Delivery
- We ship worldwide, offering a wide range of delivery services; from standard UK delivery, to express delivery, next day delivery and click & collect. A delivery estimate will be provided at checkout.
Contact info
Oh Polly, Unit 3, Riverview Road, Bromborough , CH62 3RL, Wirral, United Kingdom
- hello@ohpolly.com
- ohpolly.com
4.3
Excellent
52K reviews
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Reply from Oh Polly
Hey Lily,
We're happy to hear that you had a great experience with our fast customer support. Thank you for your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Ordered a dress on 28th March received…
Ordered a dress on 28th March received it on 30th March and returned it in 1st April. I got an email to let me know I will get my refund on 16th April but it’s now 20th April and I have not received my refund. I have emailed customer services, used their virtual chat and no one gets back to you….. absolutely rubbish service, I will not be rushing to order anything else from them…. In the meantime I am still waiting for my £200 back
20 April 2026
Unprompted review
Reply from Oh Polly
Hey Arancha,
We’re very sorry to hear about your experience and understand your frustration.
After reviewing your return, I can confirm it was received and processed on 13th April. It was briefly placed under further review as the item appeared to be returned without the removable straps. However, having checked your return notes, we’ve now completed the review and processed your refund in full.
We’re sorry for the delay and for the lack of communication during this process. Please allow a few working days for the refund to appear in your account. If you need any further help, please feel free to get in touch.
Thanks,
Oh Polly Customer Care Team
We love Oh Polly
I bought some cloths from your website and I can say I had a good experience with both shipping and the goods... You have very well made cloths, with a nice style and very good fabrics.
My daughter absolutely loves oh polly cloths
14 April 2026
Reply from Oh Polly
Hey Claudio,
We're happy to hear you had a good experience with our shipping and products. We appreciate your positive feedback regarding the style and fabrics of our clothes. We're glad your daughter loves them!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Kasia was fantastic
Kasia was fantastic. The courier didn’t deliver my parcel and a refund was sent within 20 minutes of messaging Oh Polly. A full refund, including the postage and I also got a voucher to spend as a gesture of goodwill. Thank you for the great customer service.
19 April 2026
Unprompted review
Reply from Oh Polly
Hey Amy,
We're happy to hear that your issue was resolved quickly. We appreciate your positive feedback regarding the service you received. Thank you for taking the time to share your experience.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Longer than advised wait for the order
I have ordered three dresses for bridesmaids. Two were pre order and planned delivery for 7-14th April. This has now been put back and I’m still waiting. It’s a long time to wait. Especially since I’ll be outside the window to send back the one dress which has come - but I need to see all three together! Oh Polly have said they will extend the return time on this occasion as a ‘good will gesture!’ But this wait is out of my hands anyway. It’s really frustrating and frankly off putting. Let’s hope the other two garments I ordered and paid for on 1st April come soon!
18 April 2026
Reply from Oh Polly
Hey,
Thank you for your review , we completely understand how frustrating this situation must feel, especially when you’re trying to coordinate multiple bridesmaid dresses.
As your order includes both in-stock and pre-order items, these do have different delivery and return timeframes. Our returns policy is based on 14 days from the delivery date of each individual item. We appreciate that this isn’t ideal when you’re waiting to view all dresses together, which is why we’ve extended your return window on this occasion so you have enough time to make your decision.
The remaining two dresses are currently expected to be dispatched between 15th April and 25th April, and we’re working to get these to you as soon as possible.
We’re really sorry again for the delay and appreciate your patience. If there’s anything further we can do to help, please don’t hesitate to reach out.
Thanks,
Oh Polly Customer Care Team
Perfect !!!!!!!
18 April 2026
Unprompted review
Reply from Oh Polly
Hey,
Thank you for your positive feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Clothing and customer service nice
Really nice clothing and very friendly and helpful customer service.
Unfortunately, small and especially larger sizes sell out too quickly and in most cases these products are never restocked.
However, shop is highly recommendable.
9 April 2026
Reply from Oh Polly
Hey,
We're happy to hear that you enjoyed our clothing and customer service. We appreciate your feedback regarding the availability of sizes and will consider this to improve our restocking process. Thank you!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Their customer service absolutely sucks!
Their customer service absolutely awful! I never received my item. That I paid express shipping for! It took over 2 days to get the issue resolved. I will never shop here again. First and last time. Worst experience ever! I 10/10 DO NOT RECOMMEND!!
14 April 2026
Unprompted review
Reply from Oh Polly
Hello Nikki,
We’re really sorry to hear about your experience, this is certainly not the level of service we aim to provide.
We did request your order details previously, as only your first name was provided in the review, which unfortunately isn’t enough for us to locate your order and investigate what went wrong.
We’d genuinely like to resolve this for you. If you’re still open to it, please reach out to us directly with your order information so we can look into this properly and make things right.
Thanks,
Oh Polly Customer Care Team
The dresses are gorgeous but a bit…
The dresses are gorgeous but a bit pricey for the material used for production. They go in and out of stock frequently for popular items, which I greatly appreciated since I didn’t need to wait too long to order a new size. The customer service team replied promptly and helped me with my issue.
16 April 2026
Unprompted review
Reply from Oh Polly
Hey Annie,
We appreciate your feedback. We're glad our team could promptly assist you and that you could order the size you needed.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I ordered a dress on April 2nd for my…
I ordered a dress on April 2nd for my graduation and it shipped the same day. The tracking stopped updating entirely on April 5th and has shown no movement for 11 days. I contacted Oh Polly multiple times via WhatsApp and was repeatedly told to "monitor the tracking" and wait for a courier investigation taking up to 5 working days. The courier then promised delivery by April 16th — that date has now passed with no delivery and no contact from Oh Polly.
I made clear from the beginning that this is my graduation dress and I need it urgently. Despite this, I have been passed between multiple agents (Lou, Eleanor, Bailey, Lowri), given conflicting information, and offered a $10 gift card as a "goodwill gesture" — which does nothing to solve the problem.
My parcel appears to be lost, my graduation is days away, and I have been left without a dress or a resolution. The customer service has been deeply disappointing for what should have been an exciting purchase. I would not recommend ordering from Oh Polly if you need your item reliably delivered.
Oh Polly has failed to take any real accountability or urgency here. I now face the possibility of having no dress for my graduation because of their courier mismanagement and poor customer service. Truly devastating experience from a brand I trusted.
1 April 2026
Unprompted review
Reply from Oh Polly
Hey Zainab,
We’re so sorry to hear about your experience, especially as this was for such an important occasion like your graduation. We completely understand how frustrating and disappointing this must have been, and we’re really sorry for the stress caused!
This isn’t the level of service we aim to provide, particularly when you made the urgency so clear. We can see the tracking has not updated since April 5th, which is not acceptable, and we sincerely apologise for the lack of clear communication you received.
We’ve now contacted you directly by email to resolve this for you and provide a full update.
Thank you for bringing this to our attention, and again, we’re very sorry for letting you down
Thanks,
Oh Polly Customer Care Team
10000/10 customer service
Never have I ever received such amazing customer service. Kept me in the loop and up to date with my missing parcel I didn’t have to chase once! Big thanks to Elizabeth, Kasia, Lauren, Lowri & Georgia for being absolute legends and getting it sorted for me. Whatever system you have in place… it’s working! Thanks for being amazing.
Oh polly… treat them with something nice!!
16 April 2026
Unprompted review
Reply from Oh Polly
Hey Paige,
We're happy to hear that you received such amazing support! We appreciate your positive feedback regarding how we kept you informed about your parcel!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Very quick customers service very…
Very quick customers service very pleased with the outcome .
16 April 2026
Unprompted review
Reply from Oh Polly
Hey Fairouz,
We're happy our customer service was quick, and you're pleased with the result! We appreciate you sharing your positive experience with us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great customer service
I had trouble with a delayed delivery - (courier issue not Oh Polly?, the team were extremely supportive & helped resolve things quickly & made sure my daughter had a beautiful dress for her 16th! Dress was stunning, looked so expensive- lots of compliments & a very happy daughter 🙏
20 March 2026
Unprompted review
Reply from Oh Polly
Hey Cheryl,
We're happy to hear that our team was supportive in resolving the delivery issue and ensuring your daughter received her dress for her 16th! Thank you for your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Paula,
We're happy you found our customer service good and our clothes very pretty! Thank you for your positive feedback; it means a lot to us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Amazing!
I love the quality and the style. The support is friendly and the shipping fast.
16 April 2026
Reply from Oh Polly
Hey Irina,
We're happy you love the quality and style! It's great to hear our support is friendly and shipping is fast. Thanks for your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Love their dresses and their quality
26 February 2026
Unprompted review
Reply from Oh Polly
Hey Nicki,
We're happy to hear that you love our dresses and appreciate their quality. Thank you for your positive feedback; it means a lot to us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I didn’t get my order
15 April 2026
Unprompted review
Reply from Oh Polly
Hey Petra,
We're sorry to hear that you haven't received your order. According to the delivery confirmation, the package was delivered to the Front Door/Porch on 11.04.26 at 12:37 PM (local time).
When you contacted us, we asked you to confirm a few required details and sign a short form via WhatsApp so we could open an investigation with the carrier. Unfortunately, we haven’t received that information back yet.
Please reply to our message and return the form as soon as possible. Once we receive it, we’ll immediately raise an investigation with USPS to help locate the parcel.
We’re here to help and will do everything we can to resolve this for you.
Thanks,
Oh Polly Customer Care Team
Absolutely love my dress it is the…
Absolutely love my dress it is the perfect outfit to go to the races in!! Such nice material and worth every penny!!
15 April 2026
Unprompted review
Reply from Oh Polly
Hey Jess,
We're happy you love your dress and that it's perfect for the races! We appreciate you acknowledging the material's quality and value. Thanks for your feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
My dresses are so pretty I love your…
My dresses are so pretty I love your outfits ❤️
15 April 2026
Unprompted review
Reply from Oh Polly
Hey Despoina,
We are so happy to hear that you find our outfits pretty and that you love the dresses you purchased. Thank you so much for your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
The customer service has been excellent…
The customer service has been excellent and efficient from Oh Polly, always my first website for any special dress
15 April 2026
Unprompted review
Reply from Oh Polly
Hey Lynn,
We're happy to hear that you consistently receive excellent and efficient support from our team! It's great to know we're your first choice for special dresses. Thanks for your feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
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