Never have I ever received such amazing customer service. Kept me in the loop and up to date with my missing parcel I didn’t have to chase once! Big thanks to Elizabeth, Kasia, Lauren, Lowri & Georg... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service! For every single request I made, the response was incredibly fast and efficient. They truly went above and beyond to make sure I was satisfied. The item is perfect, exactly... See more
Company replied
I'd like to give you some honest and constructive feedback, especially because I truly love the brand. The first corset came with a faulty seam. You were so attentive and sent me a second one... See more
Company replied
Great clothes always flattering to my body and my weight is up and down great quality so much variety and there matieral is so comfortable on all clothes And great for hourglass shape as they have g... See more
Company replied
Company details
Our promise to you
Written by the company
- Help
- You can contact our customer service team by emailing hello@ohpolly.com. Our friendly and hard-working agents are available 24/7 and will be happy to help you.
- Delivery
- We ship worldwide, offering a wide range of delivery services; from standard UK delivery, to express delivery, next day delivery and click & collect. A delivery estimate will be provided at checkout.
Contact info
Oh Polly, Unit 3, Riverview Road, Bromborough , CH62 3RL, Wirral, United Kingdom
- hello@ohpolly.com
- ohpolly.com
4.3
Excellent
52K reviews
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Discount code didn’t register properly
Discount code didn’t register properly, contacted customer care replied really quickly and resolved the issue with no problem. Very efficient customer service
4 May 2026
Unprompted review
Reply from Oh Polly
Hey Emily,
We're happy to hear that customer care quickly resolved the discount code issue for you. We appreciate your feedback regarding our efficient customer service. Thank you!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Unfortunately the dress is too short
Unfortunately the dress is too short, but very good quality
24 April 2026
Reply from Oh Polly
Hello Sieglinde,
Thank you for your feedback regarding the quality of your dress. We are sorry to hear that the length wasn't quite right for you this time!
If you ever need a hand picking out the perfect fit, please feel free to reach out. Our team is always happy to provide specific measurements or styling advice to ensure your next piece is a perfect match.
Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great customer service
Great customer service! My clothing didn’t fit right and they made it right no questions asked!
3 May 2026
Unprompted review
Reply from Oh Polly
Hey Sydne,
We're happy to hear that our customer service was able to help with the fit of your clothing. We appreciate you taking the time to leave us this positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Khanh,
We're happy you had a great experience with our quick and effective customer service! Thank you for your positive feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I love my dresses and I always go to oh…
I love my dresses and I always go to oh polly when I want a dress for an occasion. Love the quality and the designs of the dresses and always happy
3 May 2026
Unprompted review
Reply from Oh Polly
Hello Teegan,
We appreciate you sharing your experience! We're so glad you love our dresses' quality and designs for your special occasions. It's great to know you're always happy!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Bad management, bad customer service
I ordered the set bikini, been pay for . Say it been dispatched, and I got the email today said run out size for , I ordered size M , because the old one very big for me now , my cup size small now , I m very not happy this customer service, never shop this company again
3 May 2026
Unprompted review
Reply from Oh Polly
Hey Shahagam,
I’m sorry to hear about the confusion regarding your bikini set.
We have previously reached out to ask for your order details, but as these weren't provided, we haven't been able to find any orders under the name on your Trustpilot profile.
We’d really like to look into this and resolve it for you, so please reach out to our customer service team directly with your order number or the email address used to purchase. Once we have those details, we can check exactly what happened with your shipment and sizes.
Thanks,
Oh Polly Customer Care Team
Great profit, amazing dress.
Loved the dress, super beautiful, amazing stitching, and overall quality. Delivery did take almost a month; however, customer service was really nice and helpful with quick response times, too. Would super recommend to anyone.
26 April 2026
Reply from Oh Polly
Hey Luisa,
We're happy you loved the dress and its quality! We appreciate your kind words about our customer service. We're so sorry to hear that the delivery took longer than expected.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Keisha,
We're happy to hear that you had such a wonderful experience! Thank you for taking the time to leave us such a great review.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Absolute favorite
I discovered OhPolly back in 2022 and it has been my signature brand ever since - 90% of my wardrobe is Oh Polly and if I know I can find a certain piece I need on Oh Polly I don’t even consider looking any other way
2 May 2026
Unprompted review
Reply from Oh Polly
Hey Chiara,
We're happy to hear that you've found Oh Polly to be your signature brand since 2022! It's wonderful to know you can always find what you need with us. Thank you for your amazing feedback and continued support.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Would highly recommend
The Oh Polly team offer a personalised, super helpful service. Beautiful, quality dresses with fast delivery. They respond quickly to any queries and are supportive with any returns. Would highly recommend,
1 May 2026
Unprompted review
Reply from Oh Polly
Hey Helen,
We appreciate you sharing your experience! We're happy to hear that you received helpful, personalized service and that you love our dresses and fast delivery. It's great to know our team is supportive and quick to respond. Thank you for your recommendation!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Shaquan,
We're happy to hear that your experience was seamless! Thank you for your positive feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Wonderful customer service
Wonderful customer service. Whenever I had any issues they were sort out my problem. Amazing company. I really appreciate 😍😍😍
30 April 2026
Unprompted review
Reply from Oh Polly
Hey Mahboubeh,
We appreciate you sharing your feedback! We're happy to hear that our customer service team resolved your issues. We value your appreciation and look forward to serving you again!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Cat,
We're happy to hear that we resolved the problem quickly. Thank you for your feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Ciara,
We're happy to hear that you love the pieces! We appreciate your feedback and hope you enjoy wearing them.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Wrong sizes and difficult returns
I usually wear a size S, so I ordered accordingly, but unfortunately the dress did not fit at all. I would have needed a size L for it to be comfortable. This makes the sizing quite misleading and difficult to trust when ordering online.
Additionally, the return process is not very straightforward, which made the whole experience more complicated than expected.
I hope this feedback helps improve both the sizing guidance and the returns experience for future customers.
13 April 2026
Unprompted review
Reply from Oh Polly
Hey Christina,
We’re sorry the sizing didn’t meet expectations, we understand how frustrating this can be when ordering your usual size. Your comments have been shared with our team and we’re reviewing this to ensure our sizing guidance is as accurate as possible.
We’re also concerned to hear about your experience with the returns process, as we aim to make this as quick and straightforward as possible. Please reach out to our Customer Care team so we can look into this further and support you directly.
Thank you again for your feedback, it’s incredibly valuable in helping us improve.
Thanks,
Oh Polly Customer Care Team
I placed 2 orders
I placed 2 orders. 1st one has 2 missing items and the 2nd one was meant to be delivered today but the tracking has not updated. I tried to reach out twice but no response from OhPolly leaving me no choice but to leave a bad review! I’ve been told to wait 2 working days so they can review camera footage when I initially paid for next day delivery…
28 April 2026
Unprompted review
Reply from Oh Polly
Hello Anissa,
Thank you for your review, and I’m really sorry to hear about your experience.
As advised by our team, all items are individually scanned and carefully packed before dispatch. Our records and CCTV review confirm that all items from your order were packed and dispatched, and the proof of delivery shows the parcel arrived in good condition.
We’re sorry we’re unable to offer a different resolution on this occasion, but we apologise for any inconvenience caused.
Thanks,
Oh Polly Customer Care Team
Amazing
I'd like to give you some honest and constructive feedback, especially because I truly love the brand.
The first corset came with a faulty seam. You were so attentive and sent me a second one, which I'm very grateful for.
The second corset has a small manufacturing defect (one of the bones is a little longer than it should be), but on my body it actually fit well, so it won't be a problem for me.
My suggestion to Oh Polly would be to review the quality control on this specific line of corsets, because it seems like there was a batch with inconsistent adjustments.
Overall, I still love the brand and I'm very thankful for Lauren's excellent customer service.
27 April 2026
Unprompted review
Reply from Oh Polly
Hey,
Thank you for being so patient with us. While we’re happy the second corset works for you, we want every piece to be perfect!
We’ve reached out to request your order details since we aren't sure which items you’re referring to yet. Once we have those, we can look into the quality control for that specific batch immediately.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great clothes as always …
Great clothes always flattering to my body and my weight is up and down great quality so much variety and there matieral is so comfortable on all clothes
And great for hourglass shape as they have good elastine in alot of them and styles that suit my shape easy delivery and easy return :)
29 April 2026
Unprompted review
Reply from Oh Polly
Hey Suzy,
We appreciate your positive feedback! We're happy to hear our clothes are flattering, comfortable, and suit your shape. It's great you find our delivery and return process easy. Thanks for sharing!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Excellent customer service
Excellent customer service! For every single request I made, the response was incredibly fast and efficient. They truly went above and beyond to make sure I was satisfied. The item is perfect, exactly what I expected and fits me well. Thank you so much for your professionalism and for saving my outfit for my sister's wedding!
21 April 2026
Reply from Oh Polly
Hey Sarah,
We're glad our customer service was fast and efficient, exceeding your expectations. We appreciate your positive feedback and are pleased the item fits well. Thank you!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I had a small issue regarding a return…
I had a small issue regarding a return and initially received store credit instead of a refund.
However, the customer service team was very responsive and quickly resolved the situation once I reached out. My refund was processed efficiently and everything was handled smoothly.
A special thank you to Elle-Eleanore for her help and professionalism throughout the process.
Overall, I’m very satisfied with the support I received.
28 April 2026
Unprompted review
Reply from Oh Polly
Hey Eva,
We appreciate your positive feedback. We are happy to hear that our team was responsive and resolved the return issue efficiently. We value your satisfaction and thank you for acknowledging the support you received.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
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