Ohmyvalentine Reviews 

669
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

"Oh my valentine " what an amazing thing Francesca does! I have had multiple purchases from her, and each Teddy has brought sooo much joy and a lovely memory for those missing a passed loved one 💔 I... See more

Rated 5 out of 5 stars

Excellent gift, knowing I waited along time I was kept updated which gave me resurrance that my gift was being made with extra care and was truly wonderful moments to give to my boyfriend as keepsak... See more

Rated 5 out of 5 stars

Wish I could give 10 stars... I ordered a bear for my newborn as sadly both my dad and partners dad have passed. I can honestly say, the bear far outweighed my expectations. This small company is incr... See more

Rated 1 out of 5 stars

Got a soppy email stating they were not doing very well as a company and were offering to previous buyers that they can purchase the picture as a digital copy for £5. Which i thought why not. Purchase... See more

Company details

Written by the company

Der OnlineShop für personalisierte Produkte 💖 Handgemacht in Deutschland


Contact info

4.2

Great

TrustScore 4 out of 5

669 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(669)

1 review in the last 12 months

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Rated 5 out of 5 stars

Amazing Products!

The stuffed animals I ordered turned out AMAZING! It did take while to get here, but it was WELL worth the wait! My kids are going to be so excited and touched when they get these as they are in remembrance of their dad who passed away.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, lots of communication from Francesca. From my personal experience with this company, I would use them again and would recommend.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience with this company,I…

Amazing experience with this company,I ordered three items from them.yes it was some delay but always emailed me with an update.my girls love there items and I love mine.100% would buy again from them.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Stuffed Sloth

I ordered a Sloth with my adopted daughters deceased bio fathers pic on it. It turned out beautifully and the sloth is so soft. I enjoyed the little thank you note and treats that were in the package as well. I will more than likely order again for other occasions.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely blown away by my purchase…

Absolutely blown away by my purchase from Oh My Valentine 😍! Such a perfect gift for my neighbour as a memory for her husband at Christmas! From purchasing to delivery I was informed of each step. Arrived earlier then expected. Great quality & a little sweet treat was included which is a great touch! Thank you so much 🖤

19 December 2024
Unprompted review
Rated 5 out of 5 stars

I ordered the hug from heaven bear for…

I ordered the hug from heaven bear for my best friends( who is like a sister to me)baby boy who is 5mths old for christmas, with a picture of him and his uncle who passed away tragically years ago,his mother has been distraught losing her brother until the day he was born and is now feeling so much joy with him but also sad that her baby boy will never meet his uncle,this bear is a way for him to always hold his uncle close and grow up with not just hearing about him but feeling like he knows him by seeing himself and his uncle on his bear everyday,his mother absolutely loves it,it means the world to her and it will to him as he grows up as well,thankyou so much Ohmyvalentine for doing such an amazing job,greatly appreciated X

19 December 2024
Unprompted review
Rated 1 out of 5 stars

Purchased on 2nd December and paid for…

Purchased on 2nd December and paid for priority shipping and have still not received my item. In tracking it says order received, not even been shipped. Have emailed and had no response. Would really like some reassurance my order is on its way even if it means waiting a little longer but after reading other reviews I am starting to think I will never receive my order and will have to make a claim back via credit card company.

UPDATE: Received a reply to my review to inform me that several emails had been sent to me requesting a new image. I have checked my spam/junk and do not appear to have any emails, however, I have sent an email containing two images (the seller can pick whichever is best) so I am hopeful my daughter will receive her teddy before Christmas with any luck. I will update again when I know more.

#OMV-16059

2 December 2024
Unprompted review
Ohmyvalentine logo

Reply from Ohmyvalentine

Dear Lisa,

I’m very sorry to hear about your concerns and frustration. I’ve looked into your order, and it seems we’ve already sent two emails requesting a new photo, as the one provided is cropped and doesn’t meet the requirements for the personalization. It’s possible our emails have gone to your spam or junk folder, so I kindly ask you to check there.

As soon as we receive a suitable photo, we’ll prioritize completing your order. Please know that we’re committed to delivering every order, and I assure you your item is not lost or forgotten.

Thank you for your patience, and I look forward to resolving this quickly once we receive your updated photo.

Warm regards,
Francesca

Rated 2 out of 5 stars

Not happy with companies service

I accidentally ordered two sent an email to cancel one and someone by the name of Connie said she would have to check with her boss and I never heard a thing back from her! Emails weren’t getting answered then they stated they sent out another Email which I never got and it wasn’t in my spam or trash folder. So I was not happy and thought this was all a scam but to my surprise I got what I ordered today in the mail and it was my double order since I couldn’t cancel one. It took from 11/11/24 until 12/18/24 to get it. I have to say they are adorable and I really like them but they need better customer service!

11 November 2024
Unprompted review
Ohmyvalentine logo

Reply from Ohmyvalentine

Dear Sherri,

Thank you for your feedback, and I’m truly sorry for the frustration you experienced. I understand how upsetting it must have been not to hear back promptly after requesting to cancel one of your orders. Connie did inform me about your email, but in the chaos of the holiday season, we unfortunately didn’t follow up as quickly as we should have. For that, I sincerely apologize.

This year, we faced an overwhelming volume of inquiries and did our best to manage, but I recognize that in your case, we fell short. I’m glad to hear the items arrived and that you love them, but I understand the double order wasn’t what you had hoped for.

For 2025, we’re planning to expand our support team to make sure all inquiries are handled promptly, even during our busiest periods. Thank you for your honest feedback—it helps us grow and improve.

Wishing you a wonderful holiday season!

Warm regards,
Francesca

Rated 1 out of 5 stars

I ordered on the 1st of December and…

I ordered on the 1st of December and it came abit slow but it made it for Christmas and it beautiful thanks alot for a great product

1 December 2024
Unprompted review
Ohmyvalentine logo

Reply from Ohmyvalentine

Dear Mark,

I’m really sorry to hear about your concerns and frustration. I can assure you that we are absolutely not a scam, and we’re working tirelessly to ensure every order is fulfilled as quickly as possible during this very busy season.

To clarify, your order was shipped on December 11th, within our processing time of up to 10 business days. We’ve also been sending updates every 2 days to keep customers informed. These updates are sent to everyone waiting for their orders, as it’s simply not possible for our small team to respond to every email individually during such a busy time.

Your order is on its way and should arrive soon. I truly hope the final product meets your expectations and makes the wait worthwhile. Thank you for your patience and understanding.

Warm regards,
Francesca

Rated 5 out of 5 stars

Tears to my eyes

I ordered one of the hug from heaven bears. Oh my god! It was amazing. It's a Christmas present for my daughter. My eldest daughter passed away 8 years ago and every Christmas we get our youngest daughter a gift from heaven for her. This year I found hug from heaven bears. It was so amazing. I sent in a picture of both of my daughters, taken 8 years apart. They made it look like they were really hugging on the teddy.

16 December 2024
Unprompted review
Ohmyvalentine logo

Reply from Ohmyvalentine

Dear Emer,

Your story brought tears to my eyes. I’m truly honored that our Hug from Heaven bear could play such a meaningful role in your family’s Christmas tradition. Creating something so special to honor the bond between your daughters is exactly why we do what we do.

Thank you for sharing this deeply personal moment with us—it means the world to know that our work can bring even a small bit of comfort and love to you and your family.

Wishing you a heartfelt and peaceful Christmas filled with love and beautiful memories.

Warm hugs and a Merry Christmas to you and your family!
Francesca

Rated 5 out of 5 stars

Made with love

Omg these bears are perfect and so cute. It did take a long time however the communication from ohvalentine was really good. Tbh I cam see why they take a long time because the end result is amazing. Thank you so much amazing team putting all your care into making these memorable gifts xxx

11 December 2024
Unprompted review
Ohmyvalentine logo

Reply from Ohmyvalentine


Dear Lauren,

Thank you so much for your sweet words! I’m over the moon to hear how much you love your bear—it really makes all the effort worthwhile.

We put a lot of love and care into creating each piece, and your understanding of the time it takes means so much to us. I’ll be sure to share your kind feedback with the team—they’ll be thrilled!

Thank you again for choosing us to create such a special gift. Wishing you all the best!

Big hugs,
Francesca

Rated 5 out of 5 stars

This company allowed my daughter and…

This company allowed my daughter and her grandma to meet for the very first time..my heart hurt but burst with love the second I opened the box. I couldn't recommend anymore if I tried! Thankyou so much! 🥹

13 December 2024
Unprompted review
Ohmyvalentine logo

Reply from Ohmyvalentine

Dear Ashleigh,

Wow, your words truly touched my heart. I’m so grateful we could create something so meaningful for you and your family. Knowing that your daughter and her grandma could “meet” through our product is exactly why we do what we do.

Thank you for sharing this beautiful moment with us—it means the world. Wishing you and your family all the love and comfort during this special time.

Sending the warmest hugs,
Francesca ❤️

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Delivery takes a few weeks but oh my valentine kept in touch and updated me the whole time! Well worth the wait as the bear I received is better than I expected. Thanks you very much

12 December 2024
Unprompted review
Ohmyvalentine logo

Reply from Ohmyvalentine

Dear Lucy,

Thank you so much for your lovely feedback! I'm thrilled to hear you’re happy with your bear—it makes all the effort worth it.

We know waiting can be tough, especially during such a busy season, so I’m glad our updates kept you in the loop. Your patience and understanding mean a lot to us!

Thank you for choosing Oh my Valentine! I hope your bear brings lots of joy and comfort.

Warm wishes,
Francesca

Rated 5 out of 5 stars

Great product and great company

Ordered a bunny for my little girl who is struggling with the loss of my dad. Quality is amazing and despite it taking a bit longer than expected from Germany - uk due to high volume of orders the company kept in touch every step of the way to avoid any worry of not receiving the item. Thank you so much

10 December 2024
Unprompted review
Ohmyvalentine logo

Reply from Ohmyvalentine

Dear Mia,

Thank you so much for your kind words. I'm deeply touched to hear that the bunny is helping your little girl during such a difficult time. Knowing that our product can bring even a small bit of comfort means everything to me.

I’m also glad that our updates helped ease any concerns about the delivery. We truly appreciate your patience and understanding during this busy season.

Thank you again for choosing us—it means the world to our little team!

Warm hugs,
Francesca

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