Oh Hello Clothing  Reviews 1,094

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, particularly the dresses, noting that they often look even better in person and are true to size. Many consumers highlight the exceptional customer service, describing it as brilliant, helpful, and responsive, with prompt replies to queries. The delivery service is also consistently commended for being very quick and efficient, with many orders arriving the next day. However, some people were dissatisfied with their orders, mentioning issues such as items arriving damaged or being poorly made with loose threads and unraveling seams. A few reviewers also found inconsistencies in sizing, with some dresses being too large or too small, and a small number of customers reported problems with orders not arriving and difficulties in getting refunds or replacements.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the exceptional quality and style of... See more

Quality

Consumers generally express satisfaction with the quality of dresses, often describing them as lovely,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the fast delivery, with... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed of... See more

Customer service

Clients share positive opinions on customer service, with many praising the team as amazing, brilliant, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service I received was absolutely exceptional! :) There was a slight issue with the dress I ordered so I got in contact with their team @ohhelloclothing and spoke to the extremely hel... See more

Company replied

Rated 5 out of 5 stars

Very happy with the dress ,beautiful quality, very nice fabric ,expensive looking but for affordable price. True to its size. Positively surprised how dress looks in real life as sometimes hard to k... See more

Company replied

Rated 5 out of 5 stars

Love OHC clothing, their fabric is of amazing quality. Very durable. Dresses are true to size. Such an amazing selection. Very quick delivery too. Customer service is brilliant. Very happy custo... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved the Halsey maxi dress! I wore it as a guest to a wedding, and it was perfect — elegant, flattering, and so comfortable all night. The fabric felt high-quality, and the color looked... See more


Company details

  1. #20 of 22 best companies in Women's Clothing Store

Written by the company

Oh Hello Clothing is an online store inspired by a love for fashion and individual style. We aim to provide you with a boutique shopping experience by offering a unique collection of affordable fashion pieces. We love and appreciate both classically cut and on-trend garments so we give our customers the best of both worlds!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Very fast delivery, great quality dresses for affordable price.

26 September 2023
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

This is much appreciated, thank you for your order, Aideen! From order to dispatch our team work hard to make sure to get items dispatched asap. x

Rated 5 out of 5 stars

Top Quality Products

I’ve bought a couple of dress from oh hello clothing, and I have loved every piece! I’ve worn the dresses mainly to weddings and have received many compliments! I have also referred a lot of people to the brand, so I definitely recommend!

30 September 2023
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Thank you so much, we really appreciate this review and your continued support x

Rated 5 out of 5 stars

Bought so many dresses to try for my…

Bought so many dresses to try for my daughter's Debs. Service is really amazing. Delivery, returns and refunds work perfect.

14 September 2023
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Thank you Gisela, we are delighted hear you found our returns process simple, speedy and straightforward. We hope your daughter has an amazing debs x

Rated 1 out of 5 stars

DO NOT DRY CLEAN DO NOT WASH

I would highly recommend confirming washing instructions before buying. Purchased beautiful dress 6 months ago in advance of Debs, it looked smashing on and we were happy with the apparent quality. But, then after the Debs last week I was very disappointed to discover the washing label - Do Not Dry Clean, Do Not Wash. Spot Clean Only. For a dress designed to sweep the floor and be worn against the skin with moisturisers and tan on it was very disappointing. Disposable fashion unfortunately. Unless you are willing to pay for a wear once dress, be very careful. Very disappointed as had purchased a style suitable for different events.

Gowns for spot cleaning only in my opinion should be highlighted on the product page as most reliable clothing brands are doing.

Now here the owner says it can be dry cleaned. After my review. The label on the dress says as above do not wash do not dry clean. They have now put hand washing on the product page. My first request was for clear washing recommendations, not a refund. That was asked to be discussed if cleaning instructions weren’t forthcoming.

Unfortunately I do not recommend this company because of their low standard of customer care. If you have an issue they are rude and dismissive in their response, don’t want to know about the customer’s issue with their product and don’t want to offer any assistance in a pleasant manner.

26 September 2023
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Hi Patricia,

Sorry to see your review.

Unfortunately, as your order was from March we are unable to accept your item for a refund as per your request.

As per the label, a dry cleaner will be able to clean this for you.

Oh Hello Clothing

Rated 5 out of 5 stars

Great quality

Great quality, great customer service, quick delivery and great value!!

19 September 2023
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Thank you so much for your great review, we are delighted to see this! x OHC

Rated 4 out of 5 stars

question

The products came as I wanted, I bought it for myself, but the colors started to fade very quickly, am I washing it at the wrong degree?

10 September 2023
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Hi Leila! Thank you for your review, Please email the team - at info@ohelloclothing.com with your order number and we can get this resolved for you, ASAP :)

Rated 5 out of 5 stars

Absolutely loved the the dresses I…

Absolutely loved the the dresses I seen, the dress I went for was beautiful lovely material,quick delivery in love with it,will deffo order from them again 💗

24 August 2023
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Thank you so much, Hannah, we are delighted you loved your dress! Thanks for shopping with us x

Rated 5 out of 5 stars

Great experience

Great experience. Really fast delivery. Unfortunately dresses didn't suit me but quality was good and they were as pictured. Delivery was easy and straightforward

27 August 2023
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Hi Eileen, thank you for your review, we hope you'll be back again :)

Rated 5 out of 5 stars

Beautiful dress!

Brought two dresses to try on. One wasn’t the right style for me so I sent it back no problem. The other dress was stunning, I felt amazing in it! Great quality!

20 July 2023
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Hi Chloe Anne, delighted you loved your dress and that you found our returns process straight forward. Thank you for shopping with us x

Rated 5 out of 5 stars

Second time lucky

I ordered a dress for a wedding and when I tried it on I just didn’t like it at all so I returned, I received my refund with ease and within the specified time frames on the returns policy. I then ordered a second dress and it’s gorgeous! Can’t wait to wear at the wedding this weekend.

28 August 2023
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Thank you for taking the time to post your review, Delighted that you found something you loved and found the returns process easy. Thanks so much for shopping with Oh Hello :)

Rated 2 out of 5 stars

Price doesn’t match quality

Ordered 2 dresses for upcoming weddings I have. Looked fab on the website and heard amazing things! Was impressed with how quick the delivery was but the fabric of the dresses did not meet the price I paid at all… The dresses were also way too big for the sizes they were marked at they had to be returned. On doing so I had to pay €4.95 myself for the return label which I didn’t mind but got an email to say I wasn’t receiving a full refund, €6.50 taken from what I originally paid. Love supporting small Irish businesses but unfortunately I won’t be buying from here again.

21 August 2023
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Thank you for taking the time to leave this feedback for us.

I can understand the disappointment you must feel to receive items that fall below your expectations, can you please provide your order number and we will ask our team to check the items you ordered.

We will of course take your feedback on board.

Thank you ♡

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look