Excellent customer service. Off Ya Tree has an easy to use and navigate website, which has become so very important of late. I received the order I placed online in a timely manner & with a genui... See more
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Products were packaged securely, faster than expected delivery. They couldn't supply one item, and let me know straight away. I wanted a new retro dress and cardigans. The cuts were perfect. I lov... See more
The red metal coating of the tongue bars I purchased literally peeled away within the first week of wearing. I thought I had a little piece of food in my mouth but no it was a chunk of metal fragment.... See more
Company replied
Never a bad experience with Off Ya Tree. Customer service team is fantastic and they go above and beyond. As I can rarely get parking for your brick and mortar stores when I want to visit; it's gre... See more
Company details
Information provided by various external sources
Off Ya Tree stocks Australia's most extensive range of punk, rockabilly, kustom kulture and metal clothing. We also have homewares, body jewellery, smoking paraphernalia and lifestyle items. Our 33 Stores around Australia also offer a Punktured Body Pi...
Contact info
241 Collins St, 3000, Melbourne City, Australia
- info@offyatree.com.au
- offyatree.com.au
4.0
Great
479 reviews
Hasn’t replied to negative reviews
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No complaints!
It was a very simple process to buy online, no fusses, lovely service, love my products to death. Thank you!
25 January 2021
I love going to the Watergardens store…
I love going to the Watergardens store as the staff are very friendly and heipfull.
I am disappointed as a piecing I ordered online when I recieved it, it was bent so I cant use it.
24 January 2021
HAPPY
Easy to order and navigate website.
Order was processed quickly and delivered fast aswell.
The quality of the clothing is amazing
24 January 2021
The delivery was quick
The delivery was quick, there was a wide range of things to choose from , great customer service when I’ve been in store or rang.
23 January 2021
Off ya tree works for me!!! Hahahaha 🤣
Never a bad experience with Off Ya Tree.
Customer service team is fantastic and they go above and beyond.
As I can rarely get parking for your brick and mortar stores when I want to visit; it's great that you guys have such a brilliant online team.
Many thanks.
22 January 2021
Sent my dresses in for exchange over a…
Sent my dresses in for exchange over a month ago and still haven’t received them
I’m jasmine koda at 51 Gordon street , Brighton 4017
Apparently they lost the dresses at first but then found them last week. I’m wanting my size S CHERRY OFF SHOULDER DRESS EXHCHANGED FOR SIZE XS
ALSO NEED A SIZE S RED VENGANCE DRESS EXCHANGED FOR A SIZe Xs
17 January 2021
Reply from Off Ya Tree
Hi, we're so sorry to hear this has happened. Please send us an email at info@offyatree.com.au and we'll look into this further.
Great customer service
An item was out of stock so they immediately changed order and refunded for the missing item.
A good range of products. I am 100% satisfied.
15 January 2021
No measurements on the bag i purchased
No measurements on the bag i purchased, picture made it look bigger then what it actually was.
13 January 2021
Off ya tree is always great
Off ya tree is always great, all my items came wrapped in cute yellow tissue paper
10 January 2021
Sent our package to the wrong address
Sent our package to the wrong address, asked me to personally go and knock on the door of where it was sent. I went there and they never received the package. I then emailed them and they said they were out of stock.
9 January 2021
Reply from Off Ya Tree
Hey Candy! I completely understand the frustration with this. The reason why we asked if it were possible to check with your neighbour, is because we didn't have anymore in stock and didn't want you to miss out. I understand it's an uncomfortable ask and I'm sorry that we put you in that situation. But I hope you can understand why.
You've also been refunded for the items you didn't receive. If there's anything we can do to further assist you, please contact us at: info@offyatree.com.au
Amazing products
Amazing products both online and in store,speaking of in store their customer service is exceptional and really friendly
Keep up the great work 😊👌
8 January 2021
Delivery didn't take too long however…
Delivery didn't take too long however purchased a eye shadow and lash kit with some body jewellery. It arrived in thin plastic packaging NO BUBBLE WRAP OR PADDING so the mirror was broken and eyeshadow smashed! It was for a Christmas gift too. I rmailed the company and did NOT even get a reply! I was extremely disappointed. The website says you can't even swap in store. Won't purchase breakable items again.
6 January 2021
Reply from Off Ya Tree
Hey Cathy! I am really sorry that you received your items broken!
We can't seem to locate an email from you - It's possible it landed in our junk folder. We will contact you ASAP so that we can sort this out for you :)
why advertise items not in stock
I wasn't happy I purchased 3 item as Christmas gifts
Payment was made in full
The following day 2 items were refunded...apparently out of stock?
Not impressed
4 January 2021
Reply from Off Ya Tree
Hey Dannielle.
I can completely understand not being impressed - We had a glitch that was unfortunately out of our control and we felt the best solution was to refund you for those out of stock items.
Thank you for taking the time to leave this review.
Love the style of Ophia range
Products were packaged securely, faster than expected delivery. They couldn't supply one item, and let me know straight away.
I wanted a new retro dress and cardigans. The cuts were perfect. I love that OYT is an alternative to shopping at Dangerfield. Ophia is a really lovely looking brand.
3 January 2021
Love off ya tree
3 January 2021
Excellent service
Excellent service, I like that the product was wrapped with off ya tree logo. Handwritten thank you and message was incredibly thoughtful.
Thank you for the extra effort.
2 January 2021
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