OfficialStaunton Reviews 463

An efficient, speedy service and well packaged delivery.

Bought a Philos 45cm 'beginner' chess set. It looks anything but, very smart looking and high quality.
The set arrived well packaged but someone had obviously tried to open it without removing the sellotape and ripped the box which was disappointing.
The set was discounted so am prepared to live with it but otherwise all good.

The product was not what I was expecting - the folding board was more flimsy than I expected so I returned it. But the 2 star review is because of the ridiculously large packaging it came in, resulting in me having to pay £10 in postage to return it. I couldn't even put it in more sensible packaging as the return policy requires it to be sent back in the original packaging. So I ended up spending approx 50% of the price of the product in delivery fees.

Lovely quality chess pieces and board, very well-crafted and perfectly weighted. I'm delighted. Better get working on my game.
A special mention too for the incredible customer service I received, I really cannot thank you enough for your advice, generosity and patience. I highly recommend Official Staunton, they are a quality outfit.

I recently purchased this 1849 Staunton Ebony Pieces, 21" Wenge Chessboard & Mahogany Box. From ordering on line to receiving my order took 26 hours and the experience was superb. The extremely helpful web site chat guided me through some questions I had before and after my purchase. A very polite professional and knowledgeable person.
On receiving the extremely well packaged parcels the very next day, I instantly knew that I had made the right choice. If a seller is prepared to package something so well in order to keep it safe in transit then the product must be worth the effort. Once unpacked I was absolutely thrilled with the quality and craftsmanship of the pieces and board. My wife and I were so excited we played a game immediately with the packaging still on the floor.
You have made this a fantastic experience supplying me with a high quality Chess set and board.
I now have a treasured family heirloom to pass on to my children.
Thank You All.
Dave.H.

I recently ordered from OfficialStaunton and couldn’t be happier with the experience. The quality of the goods was excellent — exactly as described and clearly made to a high standard. Customer service was friendly, helpful, and responsive throughout, which made the whole process smooth and reassuring. Delivery was also impressively fast.
Overall, a very professional service from start to finish. I would definitely recommend OfficialStaunton and will happily order from them again.

Very pleased with my purchase. Lovely chess pieces, well packaged, arrived as promised. Looking forward to playing with them.

Excellent quality, beautifully made

After receiving a damaged item, I was posted a replacement which arrived the very next day.
The staff were friendly and helpful. Thank you Carl.

Chess and draughts set is beautiful, as it looked on the pictures on the website. There was an issue with the packaging but it was rectified incredibly quickly and would definitely order again.

The Isle of Lewis chess set and Board has been excellently received as a Christmas present. One slight flaw in one of the pieces, and a call to Official Staunton, resulted in a replacement piece being received within a 48 hour window. Thank you, especially to Carl, for arranging. Excellent customer service.

Superb company, excellent quality boards and sets, great communication from official Staunton. Delivery was prompt and the board I order was expertly packaged and supplied with an outstanding protective carry/storage bag. Bought previously and will certainly buy again, great company to deal with, highly recommend

I am really impressed with this company and would definitely use and recommend them again. I started looking because of the BBC Endgame programme and noticed a set that had sadly sold out. However, even after my initial enquiry on Sunday, Carl reached out to me over email suggesting other sets of interest.

Having spoken with Carl over two or three emails, we ended up talking about the 3.75 Classic Ebonised Chess Set.

I immediately placed my order on Monday afternoon and to my amazement, it arrived the morning after.

The pieces arrived well packaged and after setting up, I could not be more impressed, the set looks really nice and well made.

Great product, great customer journey, quick conversations with good alternatives when needed and for customer service, Carl was superb. Thanks!

I’m very pleased with the chess board and chess pieces that I received from Official Staunton, I had a small issue with the box that came with the set however was dealt with immediately by Carl so thank you. Will definitely be buying from them again

Brilliant service. I received my chess pieces and they were wonderfully packed and the quality was as I had hoped for. I couldn’t be happier.

At first glance, the quality appears outstanding. The delivery was also impressive. Many thanks!

The construction overall is fine. Some of the rooks have either got improperly cut crenellations with material still filling the gap, or one which has been cut too far and scored down the side slightly.

Also the packaging was too small for the board, so the adhesive of the envelope was stuck to the box which somewhat detracts from the presentation of the item as there are now bits of jiffy bag stuck to it.