Official SIM Unlock Reviews 5,353

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 1,051 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the process to be very easy, straightforward, and fast, appreciating the seamless system and quick results. People were generally satisfied with the speed and efficiency of the service provided. However, some customers were dissatisfied with unexpected additional payments and unclear pricing, with many reporting being charged more than initially advertised. Some reviewers also experienced significant delays in receiving the service or found that the service they paid for was never delivered, leading to frustration and a feeling that expectations were not met.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting that after an initial payment, they... See more

User experience

Customers had positive experiences with user experience, finding the process easy, simple, and fast for... See more

Price

Customers consistently note negative experiences with price, frequently reporting hidden charges and... See more

Service

Consumers find service to be ambiguous, with many reporting issues such as services not being delivered,... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing dissatisfaction and feeling that the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I don't like that you want me to review something that isn't completed yet im not sure how I feel yet haven't gotten any results


Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Don't waste ur time and money! Hidden fees!

Initially charged me 24.99 and never stated that it was just for the eligibility check.. then charged me 92.99 to unlock the phone!! Said codes wld be sent in 15 minutes to 24 hours.. well that was a lie!! Im on day 2 and still nothing!! Don't waste ur money! Def not what the advertise and the hidden fee is ridiculous! If they were on the up and up they wouldn't be hiding fees and have to trick people to use their service!!

1 May 2026
Unprompted review
Official SIM Unlock logo

Reply from Official SIM Unlock

We are very sorry to hear that you had a negative experience while unlocking your device. Please contact us directly through our website, and we will ensure that any issues you encountered while using our service are promptly reviewed and resolved.

Rated 1 out of 5 stars

Utter disgrace and a total scam

Utter disgrace and a total scam. I price to check your phone can be unlocked (no proof just an e mail) then the surprise of another charge to get the code released with absolutely no proof the code will be received. I have reported them to my bank, asking for a charge back, blocked any future payments as well as changed all my passwords. Absolute scam. Reported and will continue to do so.
This is the next stage of the SCAM.
The phone I wanted unlocked is 5 years out of contract so utter rubbish.

“Your phone is a very expensive device and is subsidised by the carrier over the length of your contract, the carrier requires this additional unlocking fee to cover their potential loss of revenue. Research on the internet will show you that our price is one of the lowest in the industry and our time scales are most certainly the fastest.

However, if no further payment is made by yourself within 14 days we will remove the live unlock and no further payment will be due.”

SCAMMER. REPORTED. SCAMMER.

2 May 2026
Unprompted review
Official SIM Unlock logo

Reply from Official SIM Unlock

We are very sorry to hear that you had a negative experience while unlocking your device. Please contact us directly through our website, and we will ensure that any issues you encountered while using our service are promptly reviewed and resolved.

Rated 1 out of 5 stars

Have a sim locked to Testra

Have a sim locked to Testra, not able to register phone on to network. New number, new account, "Not registered on Network"

2 May 2026
Unprompted review
Official SIM Unlock logo

Reply from Official SIM Unlock

We are very sorry to hear that you had a negative experience while unlocking your device. Please contact us directly through our website, and we will ensure that any issues you encountered while using our service are promptly reviewed and resolved.

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