Official SIM Unlock Reviews 5,353

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 1,051 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the process to be very easy, straightforward, and fast, appreciating the seamless system and quick results. People were generally satisfied with the speed and efficiency of the service provided. However, some customers were dissatisfied with unexpected additional payments and unclear pricing, with many reporting being charged more than initially advertised. Some reviewers also experienced significant delays in receiving the service or found that the service they paid for was never delivered, leading to frustration and a feeling that expectations were not met.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting that after an initial payment, they... See more

User experience

Customers had positive experiences with user experience, finding the process easy, simple, and fast for... See more

Price

Customers consistently note negative experiences with price, frequently reporting hidden charges and... See more

Service

Consumers find service to be ambiguous, with many reporting issues such as services not being delivered,... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing dissatisfaction and feeling that the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I don't like that you want me to review something that isn't completed yet im not sure how I feel yet haven't gotten any results


Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Scammers

Scammers. Took 23.99 with the promise to unlock based on the imei number then came back a few days later saying they need 116 more to unlock. I asked for a refund or I'll charge back and they said sure, it's processed. That was 2 weeks ago. Scammers and theives.

8 May 2026
Unprompted review
Official SIM Unlock logo

Reply from Official SIM Unlock

We are very sorry to hear that you had a negative experience while unlocking your device. Please contact us directly through our website, and we will ensure that any issues you encountered while using our service are promptly reviewed and resolved.

Rated 5 out of 5 stars

Good to go

Thank you.You've been a great service time to move on.Now.We wish you guys all the best.Thank you and take care

20 May 2026
Unprompted review
Rated 1 out of 5 stars

Second review about the company

Second review about the company. After posting my initial review of disappointment and non delivery of services, the company had replied back to my review stating please reach out to us and we will reply back to you. I wrote them several emails after and there has been absolutely dead silence. No response frmo the company. This is a spam company and all the postive reviews are fake reviews put in by the company itself. Do not pay them anything.

25 February 2026
Unprompted review
Official SIM Unlock logo

Reply from Official SIM Unlock

We are very sorry to hear that you had a negative experience while unlocking your device. Please contact us directly through our website, and we will ensure that any issues you encountered while using our service are promptly reviewed and resolved.

Rated 1 out of 5 stars

OfficialSIMUnlock is a complete scam in…

OfficialSIMUnlock is a complete scam in my experience. They took my money, did not unlock my phone, and refused to provide a refund. After payment, they kept asking for additional fees and then stopped responding to my emails entirely.

I would strongly advise people to avoid this company. The service was not completed, communication was poor, and customer support disappeared once payment was made.

I am extremely disappointed and feel misled by their promises and refund policy.

24 January 2026
Unprompted review
Official SIM Unlock logo

Reply from Official SIM Unlock

We are very sorry to hear that you had a negative experience while unlocking your device. Please contact us directly through our website, and we will ensure that any issues you encountered while using our service are promptly reviewed and resolved.

Rated 1 out of 5 stars

It told me that it would be an instant…

It told me that it would be an instant unlock. it was not.

17 May 2026
Unprompted review
Official SIM Unlock logo

Reply from Official SIM Unlock

We are very sorry to hear that you had a negative experience while unlocking your device. Please contact us directly through our website, and we will ensure that any issues you encountered while using our service are promptly reviewed and resolved.

Rated 1 out of 5 stars

Scammers, OSU479887

I regret doing business with them, I have sent them emails asking for some information about the process and they do not respond to anything, but I have already made a report to the intelligence agencies, which should also be reported to all those who have been scammed, so that they can be taken into account. eConsumer.gov

19 April 2026
Unprompted review
Official SIM Unlock logo

Reply from Official SIM Unlock

We are very sorry to hear that you had a negative experience while unlocking your device. Please contact us directly through our website, and we will ensure that any issues you encountered while using our service are promptly reviewed and resolved.

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