I bought a chair years ago, 2023. A few months back, somebody had transported it into storage and lost all the screws. I have it back and contacted Emily yesterday afternoon. This morning I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a look online at various desks, chairs etc and decided that Office Boffins had exactly what I was after. Didn't want anything fancy although they also do fancy if that's what you want. Chose... See more
Company replied
Easy process to order and we have now bought chairs many times from this company. We did have an issue with one of the deliveries where the driver was unable to find us, but their customer service ad... See more
Company replied
Comfortable chair. Assembly instructions are primarily in diagram form and positioning of washers is not obvious. There is leeway with the securing of the seat to the back position, though it's not ob... See more
Company replied
Company details
About Office Boffins
Written by the company
A big HELLO from all of the team at Office Boffins. In busy organisations, we know that office space is constantly evolving. Here at Office Boffins we can help with office furniture that supports the way you work. Office Boffins is hands down, your No.1 place to buy office furniture online. With over a million products available, we have everything you need at competitive prices. From Offices to Schools, Bedrooms to Call Centres We cover all your bases. From office desks and chairs to call centre kit outs, office expansions, renovations and upgrades or even a working from home solution, our knowledgeable team are ready and waiting to help. Call and speak with one of our Boffins to talk through your requirements or use our live chat and we’ll answer your questions in real-time.
Visit Our website Shop Office Chairs Shop Special OffersYes, delivery is FREE on all the items we stock.
Free Shipping to UK Mainland
We deliver to the whole of the UK. FREE delivery applies to addresses within UK Mainland, except for a few specific (awkward freight) products delivered to the Highlands of Scotland where a small excess may apply. If there are any issues, we will contact you as soon as any they are flagged up, after your order is placed. If however you would like to talk to us or want some advice regarding delivery before you order, please email our sales team at info@officeboffins.co.uk or call us on 020 3991 1375. Alternatively, you can use our live-chat facility where our customer service are standing by to help with any questions you may have.
Contact info
4 Queen Street, EH2 1JE, Edinburgh, United Kingdom
- 0203 991 1375
- info@officeboffins.co.uk
- officeboffins.co.uk
4.5
Excellent
370 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product and service.
Great product and service.
No tool or instructions for the chair arms - need to find an appropriate allen key
29 September 2025
Reply from Office Boffins
Hello Kay,
Thanks for getting in touch. We'll get you an Allen key out right away so you can get the arms fitted on the Calypso office chair. It should have been with the fixing kit. Sorry about that!
We really appreciate the stars and great comments Kay.
Thanks so much.
The Boffins
Poor service
I placed an order for two notice boards on 28/08/2025, which included delivery within 7 Working Days. Unfortunately, it was nearly a month later, on 26/09/2025, that one of the notice boards was delivered. It is now 29/09/2025, and I have still not received the 2nd notice board.
29 September 2025
Unprompted review
Reply from Office Boffins
Hello Mark,
Sorry to hear you've had some issues. We're not able to find your order with the information provided. Would you mind popping us the details and we'll get this sorted out.
Thanks so much
The Boffins
Update 1st October 2025:
Hi again Mark,
We’re really sorry for the frustration this delay with the 1800 x 1200 board has caused. Unfortunately, the manufacturer didn’t let us know about a production delay, which meant we weren’t able to update you in time. That’s completely on us and we are really sorry about that. Thank you for your patience and for bearing with us while we sorted it out.
From the Office Boffins team
Bought an office chair for my home…
Bought an office chair for my home office. Good price, good quality. Very comfortable. Delivery was quick.
23 September 2025
Reply from Office Boffins
HI Carl,
How cool is it to have a comfy home office chair??! So important when we sit for 8 hours a day. We're are super chuffed you are getting along with the Ergo Mesh office chair. We wish you many productive times in it.
Thanks for the feedback. We are so pleased with it!
Happy sitting from the Office Boffins
Great first impression and experience.
Really clear and detailed website. This enabled making the choice of product clear and straightforward. Placing the order through to paying and the delivery were all straightforward too. Couldn't fault the process. The goods arrived on time, undamaged, they're now commissioned and working as intended. Well done. I will be using you again in the future. Thank you.
25 September 2025
Reply from Office Boffins
Hi Adrian,
We're so chuffed with your feedback, thank you! Sounds like we are doing all the right things. We do try hard to get it right! We trust the Ergo Mesh office chair is taking good care of you there. We hope it's making a positive impact on your comfort levels. Thanks again for letting us know your thoughts. We'll be here waiting when you're ready to order again.
From The Office Boffins team
Reply from Office Boffins
Hello Jan,
Great to know that the Delta heavy duty office chair is doing a good job for you there. We trust it's keeping you nice and comfortable. It's certainly a hardworking wee number!
Thank you for getting in touch Jan to tell us your thoughts. We appreciate it.
From the Office Boffins team
everything great
23 September 2025
Reply from Office Boffins
Hi Peter,
So pleased it all went smoothly for you. Here’s to making your next order just as spot-on.
Many Thanks,
The Office Boffins Team
Great customer service
Great customer service, good products, fast and efficient delivery
23 September 2025
Reply from Office Boffins
Hi Aiden,
Thanks for trusting us with your order and for sharing such a fantastic review. We can’t wait to help you again.
Best Regards,
The Office Boffins Team
Placed our order and received exactly…
Placed our order and received exactly what we required and they even gave us 5% off our first order with them too :0)
23 September 2025
Reply from Office Boffins
Hi Caroline,
Thank you for the lovely feedback. We’re so pleased you received exactly what you needed. Glad you could make the most of that first-order discount too. Here’s to many more smooth orders ahead!
Best wishes,
The Office Boffins Team
quick and easy purchase and delivery of…
quick and easy purchase and delivery of a office swivel chair.
12 September 2025
Reply from Office Boffins
Thanks so much for your review! We’re delighted the whole process, from ordering to delivery was quick and easy, and that your new swivel chair is all set to roll. We hope to see you back soon.
Best wishes,
From the Office Boffins team
One of the boxes was damaged and the…
One of the boxes was damaged and the courier had tried to tap it up
I’m not sure if bits are missing yet as I haven’t had time to look
21 September 2025
Reply from Office Boffins
Good morning John,
Really sorry to hear the box was damaged. One of our Boffins will be in touch to help you shortly.
Hope that's okay
Team B
Great product and service
12 September 2025
Reply from Office Boffins
Hi Claire,
Thank you for the lovely feedback! We’re so pleased you’re happy with both the product and our service. That’s exactly what we aim
for.
We hope to see you again soon.
Best wishes.
From the Office Boffins team
Arrived next day as promised
Arrived next day as promised, easy to assemble and reasonably comfortable. No complaints.
12 September 2025
Reply from Office Boffins
Hi Stephen,
Thanks a lot for your great review. We’re so happy to hear your order arrived right on time and that assembly was a breeze. Glad the chair’s proving comfy too, exactly what we like to hear.
Enjoy, and we hope to see you again soon!
From the Office Boffins team
Very happy with the chairs
Very happy with the chairs. Nice and quick delivery, easy to assemble and very comfy. Thank you.
5 September 2025
Reply from Office Boffins
Hello Jack,
Thank you so much for the stars and the great comments about the Ergo Mesh office chairs and our service too! Good to hear the chairs have settled in well and are already seating your team in comfort.
Thanks again Jack for getting in touch.
From the Office Boffins team
Good quick service.
Good quick service.
My only recommendation might be that maybe the driver could text say half an hour beforehand as we have a barrier that needs opening and he also struggled to find me as we have quite a big building.
12 September 2025
Reply from Office Boffins
Hi David,
Thanks so much for your feedback. We’re really pleased you were happy with the speed of our service. And thank you for sharing the tip about a pre-delivery text — that’s a great idea and we’ll pass it on to our delivery team to see if we can make things even smoother next time.
Best regards,
From the Office Boffins team
Gorgeous quality chair that’s fit for…
Gorgeous quality chair that’s fit for purpose. Purchase was easy and delivery straight forward. Would recommend.
9 September 2025
Reply from Office Boffins
Hi Erika,
Thank you for the lovely review. We’re so pleased to hear you’re enjoying your gorgeous new chair and that the whole process from purchase to delivery was nice and easy. Your recommendation means the world to us.
Best Wishes,
From the Office Boffins team
Excellent customer service and quality…
Excellent customer service and quality items. I bought an office chair, unfortunately needed to return ( 100% my fault for ordering the wrong chair) Harry in customer services was incredibly helpful and arranged the return for me. The chair itself was excellent quality , will order again
9 September 2025
Unprompted review
Reply from Office Boffins
Thank you so much for your wonderful review! We’re really pleased to hear that you loved the quality of the chair, and even more that we were able to make the return process smooth and stress-free for you. No worries at all about the mix-up, these things happen, and we’re always here to help.
We look forward to welcoming you back whenever you’re ready for your next order.
Best regards,
From the Office Boffins team
Reply from Office Boffins
Hi Kunal,
Thank you for the great feedback! We’re so pleased you found the ordering simple, the delivery speedy, and the price just right. Enjoy your purchase. We’ll be here whenever you need us again.
Best wishes,
From the Office Boffins team
Packaging a little poor
Chair is great but arrived really badly packaged, and the plastic piping at the back had snapped. It's only an aesthetic thing, but they should really take more care when packing.
1 September 2025
Reply from Office Boffins
Hi Michael,
Thank you for sharing your feedback with us. We’re so sorry to hear that your chair didn’t arrive in perfect condition - that’s not the standard we set for our packaging. We’re glad you’re happy with the chair itself, but we completely understand your disappointment about the damage.
We’ll be in touch with you directly to get this sorted as quickly as possible. Thank you for giving us the chance to make it right.
Warm regards,
From the Office Boffins team
Reply from Office Boffins
Hi Kevin,
Thanks a lot for your review! We’re glad you found the website easy to use and ordering nice and straightforward - that’s exactly what we aim for. We hope you enjoy your purchase and look forward to seeing you again soon
Warm regards,
From the Office Boffins team
Reply from Office Boffins
Hi Tracey,
Thanks so much for your review! We’re thrilled to hear your chairs arrived quickly and that you’re happy with them. Wishing you many comfy moments ahead!
Best,
From the Office Boffins team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.