Overall very happy with the software, especially at its price point. We are a small company active in distribution and field service with <10 employees and use Odoo for nearly everything. What it can... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I think the support I receive is essential and significantly speeds up my project. I am currently delighted with Noeline's support I particularly appreciate how she listen to me and look for solut... See more
Company replied
Odoo’s software may be decent, but the customer support is very poor. Calls are often unanswered, and you are usually redirected to customer support without any real help. Even after contacting... See more
Company replied
"I would like to express my heartfelt gratitude to Pauline from the Odoo Live Chat support. I encountered an error and reached out for help, and I was honestly blown away by how quickly it was resol... See more
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Company details
Written by the company
Our mission is to provide a suite of easy to use business applications that from a complete package. Millions of businesses have access to software they need to run & grow their business. Odoo (formerly OpenERP) edited a software of the Business Application Suite. It was founded in 2004 by Fabien Pinckaers, its current CEO. The company consists of 250 employees, 6 offices (Belgium, San Francisco, New York, Luxembourg, India and Hong Kong). We are active in 120 countries, Odoo can count on its vast network of more than 550 official partners who provide the solutions locally. Fits small to big companies alike Odoo is a complete suite of business applications covering all business needs, from Website/e-Commerce to manufacturing, inventory to accounting; all seamlessly integrated. The editor has developed 30 main applications which are regularly upgraded. In addition, the community of more than 1,500 active members, has contributed to 4,000+ apps to cover a wide variety of business needs. Odoo is the fastest evolving business software in the world, releasing a new version every year. With the latest release of Odoo 9 in October 2015, Odoo now is an all-in-one software, the perfect open source alternative to 26 other existing types of software. With the "On-premise" offer, Odoo is the most installed business software in the world. It is used by 2.000.000 users worldwide ranging from tiny companies (1 user) to huge ones (300 000 users). Amongst our biggest references you can find: What makes Odoo different? A smooth and friendly user experience that has been built to ensure the user seamless adoption. Flexibility and full integration cover the needs of complex companies. The flexibility of Odoo is such that apps can be added according to the growth of your company. One app at a time. Thanks to the open source community, Odoo is actively maintained by a large base of developers to meet evolving customer needs and provide new, innovative applications. Our Mission We think business software shouldn't be complex. We believe in software that is fully featured, tightly integrated, running smoothly and effortlessly upgraded. Our mission is to provide a range of easy to use business applications that form a complete suite. We give millions of companies easy access to the software they need to run and expand their business.
Contact info
Rue Laid Burniat 5, 1348, Louvain-la-Neuve, Belgium
- +32 81 81 37 00 (Belgium) , +1 650-691-3277 (United States)
- info@odoo.com
- odoo.com
3.1
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional and Supportive Team
I had a very positive experience with the Odoo Support team.
They responded quickly, understood the issue clearly, and guided me step by step until the problem was fully resolved.
Their professionalism and dedication to helping users truly stand out.
It’s great to work with a company that takes customer support so seriously.
10 October 2025
Unprompted review
Reply from Odoo
Hello,
Thank you so much for your kind words!
We’re happy to read that our support team provided you with a smooth and effective experience. It’s great to know that their professionalism and dedication made a real difference, we’ll be sure to share your feedback with the team!
Kind regards,
The Odoo Team
we appreciate the team demonstrates…
we appreciate the team demonstrates exceptional support and professionalism.
we highly endorse Odoo and will be sure to refer others to your services
9 October 2025
Unprompted review
Reply from Odoo
Hello Yasin,
Thank you so much for your feedback!
We’re thrilled to see that you appreciate our team’s support and professionalism. Do not hesitate to contact us again!
Kind regards,
The Odoo Team
Reply from Odoo
Hi!
Thank you, Tanweer! 💜
We’re happy to read you’ve had a wholesome experience with Odoo. We'll do our best to keep it going ;)
Kind regards
The Odoo Team
Easy to use website
User friendly website & one app free feature is great for SMEs
7 October 2025
Unprompted review
Reply from Odoo
Hi Angela,
Thank you for your kind words!
We’re glad to see that you’re enjoying Odoo as an SME, and that both the user-friendly interface and the One App Free offer are great :)
The Odoo Team
The inventory module is real-time
The inventory module is real-time. Another notable strength is the asset management feature, particularly the lapsing schedule. This enables accurate depreciation tracking, which is essential for financial reporting and compliance.
10 September 2025
Unprompted review
Reply from Odoo
Thank you, Sugabo Enterprises, for your thoughtful feedback!
We’re really happy to read that you’re making the most of Odoo’s inventory and asset management features. We keep improving them with every version to bring you relevant features to help you stay efficient and compliant.
The Odoo Team
they are helpful always answer my…
they are helpful always answer my question
6 October 2025
Unprompted review
Reply from Odoo
Hi,
Thank you, Daryle!
We’re really happy to hear that our team has been helpful and responsive to your questions. We’re always here to support you whenever you need it!
The Odoo Team
I think the support I receive is…essential and efficient
I think the support I receive is essential and significantly speeds up my project. I am currently delighted with Noeline's support
I particularly appreciate how she listen to me and look for solutions tailored to my needs..
The only slight downside is the speed of the explanations for Odoo beginners like me. But the recordings of our sessions allow me to go back over them at my own pace.
3 October 2025
Unprompted review
Reply from Odoo
Hello Valerie,
We’re really happy to see that Noeline’s support has been so helpful in moving your project forward. Having recordings is an absolute benefit that we glad to have launched. Never hesitate to reach out should you need anything!
The Odoo Team
Liliana provided us with a clear and…
Liliana provided us with a clear and well-structured induction of the Vacation module. She explained the functionalities in detail, answered our questions, and made sure we understood the process. Her professionalism and knowledge of the module made the session very valuable.
We are satisfied with the service and appreciate her support.
Best regards,
24 September 2025
Unprompted review
Reply from Odoo
Hello!
Thank you for your kind feedback!
We’re delighted to read that Liliana’s clear explanations and professionalism made the onboarding session on the Time Off module valuable for your team. Our objective is that you make the most of our apps!
We truly appreciate your trust in Odoo and look forward to continuing to support you in optimizing your processes.
Kind regards,
The Odoo Team
The way they communicated & solved the…
The way they communicated & solved the issues
25 September 2025
Unprompted review
Reply from Odoo
Hello Satish,
Thank you for your feedback! We’re glad to see that our communication and problem-solving met your expectations. Do not hesitate to reach out in the future!
Kind regards,
The Odoo Team
Pedro provided the clearest and most…
Pedro provided the clearest and most helpful solution to my issue, especially with the video demonstrations. His guidance was exceptional.
25 September 2025
Unprompted review
Reply from Odoo
Hello Arjun,
Thank you for sharing your experience! We’re delighted to see that Pedro’s clear explanations and video demonstrations made the solution easy and helpful for you. Do not hesitate to contact our Support Team should you have additional questions.
Kind regards,
The Odoo Team
Worst company ever
Worst company ever. No support services, no point of contacts, False promises, No onboarding. This company only try to onboard and do nothing for after sales service. A complete nightmare for anyone who wants to manage business.
24 September 2025
Unprompted review
Reply from Odoo
Hello Vikas,
We tried reaching out for additional information to better understand your situation and address it, but unfortunately, we haven’t received a response. Without those details, it’s difficult for us to identify the issue you faced or take corrective action.
Please note that support is included with every paid Odoo subscription, regardless of the plan. Depending on the content of your specific contract, an onboarding service may or may not be part of your package.
That being said, for users who choose to set up Odoo independently, we also provide free tutorials and user guides to help with configuration and usage.
If you’re willing to share more details, we’d be happy to review your case and make sure you get the assistance you need.
The Odoo Team
I did not even got started with Odoo after reading the subscription agreement.
I wanted to use Odoo for a new website, but have been reading the rules, what most people don't do.
Many times they talk about paying if you do something against their rules and they were even talking about having to pay 30.000 euro.
( the breaching party agrees to pay to the other party an amount of EUR (€) 30 000.00 (thirty thousand euros).)
This can be found back in the subscription agreement under section 6.2.
I decided to look for reviews and found many more negative reviews what made me decide NOT to go on with Odoo.
It seems to be free but many features cost money.
And there are lots more negative reviews about Odoo on reddit.
24 September 2025
Unprompted review
Reply from Odoo
Hello,
Thanks for taking the time to share your concerns. We’d like to clarify a few points regarding the clause you mentioned.
Article 6.2 of the Odoo Enterprise Agreement is not related to customer usage of our software or website creation. Instead, it is a standard non-solicitation clause found in many B2B agreements. Its only purpose is to prevent either Odoo or its customers from directly hiring away the other party’s staff who are involved in delivering the service. This ensures continuity and protects both sides’ investment in training and knowledge. It does not apply to your use of Odoo’s apps, nor does it affect the cost of your subscription.
Regarding pricing, Odoo offers full transparency: you can start for free with either the One-App Free plan or the Community edition, and the Enterprise version is subscription-based, with all pricing available publicly on our website.
Kind regards,
The Odoo Team
Best help and support i have ever seen…
Best help and support i have ever seen in my life.You are realy amazing and odoo is the best and easiest way to expand business software.I am really happy from odoo and their team.Really Thank U Dear Sir Radi.
23 September 2025
Unprompted review
Reply from Odoo
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to read that your experience with Odoo and our support team (especially with Radi) has been so positive. We'll keep doing our best to keep up this level of service!
Kind regards,
The Odoo Team
Reply from Odoo
Hello Marouane,
Thank you for your feedback! We’re glad to hear you received a quick and effective solution.
Kind regards,
The Odoo Team
Exellent
Friendly, Patient and to the point solution by Cécile and Gamo.
22 September 2025
Unprompted review
Reply from Odoo
Hello Patrick,
Thank you for your feedback! We’re glad to read that Cécile and Gabriel were able to provide you with a clear solution. We’ll be sure to share your kind words with them.
The Odoo Team
Reply from Odoo
Hello Tun Nay,
Thank you for your kind words. Do not hesitate to reach out in the future.
Kind regards,
The Odoo Team
Do not use for sales CRM
EDIT, i was mad so i did not type properly
stay away, once your data subject increase it will be a mess to use this
- you cant open a lead using another tab ( YOU RESPONSE IS NOT TRUE, you cant open the lead in another tab, LIAR! there is no workflow to do that or anything your platform is like a mobile app, its not pc friendly, you cant open the lead in another tab liars!!)
- the date is always a mess, if you click back the date sorting resets to what default
-wanting to prioritize descending/ascending lead is impossible!!!!!!!!!!!!!!!!!!!!!!
Their support team is unhelpful. When I asked how to open a lead in a new tab, the "senior" support agent tried to trick me into using the browser's back button, which is a known issue. This shows they either don't know their product or are trying to avoid the problem.
Do not use this CRM; it will ruin your workflow
2 September 2025
Unprompted review
Reply from Odoo
Hi there,
Thanks for your feedback. Odoo’s CRM app is designed to handle growing amounts of data and remains one of the most powerful parts of our platform. The issues you mention (like handling leads in multiple tabs, navigating back or date management) can be addressed with the right configuration and workflow.
We did not receive additional details from you to investigate further, but we’d be happy to look into the exact steps you were taking so we can clarify how to achieve the result you’re looking for. Our Support team works daily with Odoo CRM and knows how to use it effectively, but every business case can differ and may need adjustments.
If you can share more information, we’ll gladly review it and provide tailored guidance.
Kind regards,
The Odoo Team
The support provided by Odoo is…
The support provided by Odoo is excellent! Whenever I had an urgent issue, their team quickly resolved it through support or live chat
19 September 2025
Unprompted review
Reply from Odoo
Hello Hawrxav,
Thank you for your feedback! We’re glad to read that our support team was able to resolve your issues quickly, whether through tickets or live chat.
The Odoo Team
Far from the best accounting software
Far from the best accounting software. Analyses start with a good and reliable accounting software. It also involves complex VAT code implementation. This could be simplified, resulting in fewer errors. There are more reliable and efficient software packages on the market.
18 September 2025
Unprompted review
Reply from Odoo
Hi there,
Thank you for your feedback. We’d like to point out that Odoo’s accounting app is used and validated by many chartered accountant offices. If the app were unreliable, they simply wouldn’t trust it to manage their clients’ accounting.
VAT configuration can indeed feel complex, but that’s often because taxation rules themselves are complex and vary from country to country. Our app provides the flexibility to handle these rules, while also reducing errors when set up correctly. We’re always open to helping you review your setup to make sure everything is configured properly.
We appreciate your input and will continue working to make accounting in Odoo as efficient and user-friendly as possible.
The Odoo Team
Odoomed!
This is nothing more than a well packaged scam. The claim is that it’s an ERP Accounting Software but in reality it’s not even a software. It cannot display or produce a single report in the transaction currency, it doesn’t have any sense of posting route and solely relies on user’s arithmetic knowledge to post entries, handles single click items in 3 or more steps… list goes on. We realised within 2 days that this was all frills and no substance, cancelled the subscription but never got a refund. Don’t waste your time on trial period; especially if you are outside Europe. These people would hound, extract money from you and you’ll have no recourse to recover funds unless you had the time and energy to pursue them through the European legal system. AVOID!
14 July 2025
Unprompted review
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