O'Donnell Solicitors Reviews 47

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, patient, and understanding, often highlighting their professionalism, kindness, and efficiency. Many people appreciate the clear and regular communication, noting that the team keeps them informed at every stage and makes complex processes feel straightforward. The service is frequently described as excellent, with consumers noting the efficiency, ease, and quick response times. However, some customers also noted an occasional negative experience with specific individuals, mentioning instances where they felt treated unfairly or encountered unprofessional and dismissive communication. These reviewers expressed dissatisfaction with the handling of their inquiries and felt that their calls were not always responded to appropriately.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the professional, efficient,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers found the staff to be helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed some advice following a MARS offer. The Solicitor contacted me very quickly in response to my initial contact. He was extremely helpful and kept me informed throughout the whole process. The... See more

Company replied

Rated 5 out of 5 stars

From start to finish everything was explained in an simplified way, as there is an awful lot of jargon. My advisor was very patient and understanding. Taking time to answer numerous questions that I a... See more

Company replied

Rated 5 out of 5 stars

I can’t thank the team enough for the way they handled the sale of our late father’s house. During what was a very difficult time for our family, they were professional, kind, and incredibly efficient... See more

Company replied

Rated 5 out of 5 stars

Courtney has been a star handling 2 property sales for us now, couldn’t fault her service, even making sure things went smoothly when it went to the wire (not her fault) and she was on leave! Third ti... See more

Company replied


Company details

  1. Law Firm

Written by the company

O’Donnell Solicitors in Oldham is an award-winning firm offering an exceptional standard of legal services to individuals, families and business clients. We tailor our legal services to meet your individual needs and circumstances, approaching each matter with care, skill and passion. Our hand-picked team of specialist solicitors allow us to deliver straight-talking advice to achieve cost-effective outcomes to your legal matter. Taking a progressive approach to the way we operate, we utilise technology to enhance the speed in which we are able to deliver our service to clients. However, we also embrace traditional values of professionalism, hard work and good communication; altogether helping to ensure an outstanding delivery of legal services. Clients that come to us with their legal matters expect efficiency, and clear advice, and that is what we strive to deliver. Whether you are making a new enquiry with our firm or a returning client, we look forward to speaking and working with you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

47 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Friendly with clear pricing

I had a great experience using this firm for my remortgage and transfer of deeds. Everyone I dealt with was really friendly and helpful, and the pricing was clear and upfront with no surprises. They were always easy to get hold of when I needed reassurance or had questions, and everything was completed smoothly and on time. I wouldn’t hesitate to use them again and would happily recommend them to others.

2 April 2026
Unprompted review
O'Donnell Solicitors logo

Reply from O'Donnell Solicitors

Thank you for your kind review, Andrea. We will pass your comments on to the Conveyancing Team.

Rated 5 out of 5 stars

I needed some advice following a MARS offer…

I needed some advice following a MARS offer. The Solicitor contacted me very quickly in response to my initial contact. He was extremely helpful and kept me informed throughout the whole process. The face to face was arranged over a Microsoft Teams call due to the distance between the office and where I live. I would highly recommend them.

15 April 2026
Unprompted review
O'Donnell Solicitors logo

Reply from O'Donnell Solicitors

Thank you for your kind review, Julie. We will pass your comments on to Ken Lees and the Employment Team.

Rated 5 out of 5 stars

Fantastic company…

From start to finish everything was explained in an simplified way, as there is an awful lot of jargon. My advisor was very patient and understanding. Taking time to answer numerous questions that I asked. I think having Zoom calls is a great Idea. So you aren't pressured into getting to their premises but also better then just receiving letter through the post. I was extremely please with my service. Thank you.

27 March 2026
Unprompted review
O'Donnell Solicitors logo

Reply from O'Donnell Solicitors

Thank you for your kind review. We will pass your comments on to the Team.

Rated 5 out of 5 stars

Thank you

I'd like to thank the team at O'Donnells for their service in the sale and purchase of three properties on my behalf.
As the conveyancing progressed they dealt with a number of unknown issues all of which came to a satisfactory conclusion.

2 April 2026
Unprompted review
O'Donnell Solicitors logo

Reply from O'Donnell Solicitors

Thank you for your review, David. We will pass your comments on to our Conveyancing Team.

Rated 5 out of 5 stars

very efficient service

Pleasant staff who are efficient in their job I had a new will drafted, compiled and signed within the week

23 March 2026
Unprompted review
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Reply from O'Donnell Solicitors

Thank you for your kind review, Joyce. We will pass your comments on to our Private Client Team.

Rated 5 out of 5 stars

This is the first time I have used…

This is the first time I have used O’Donnell Solicitors.
The service received from Jill Waddington was highly professional, responsive and caring, and she explained all legal advice in an easily understandable way.
Cara was quick to respond to any queries along the way and a credit to the team.
I have no hesitation in recommending them to others and will definitely use them again.

11 March 2026
Unprompted review
O'Donnell Solicitors logo

Reply from O'Donnell Solicitors

Thank you for your review, Kelvin. We will pass your kind comments on to Jill, Cara and the Private Client Team.

Rated 5 out of 5 stars

I can’t thank the team enough for the…

I can’t thank the team enough for the way they handled the sale of our late father’s house. During what was a very difficult time for our family, they were professional, kind, and incredibly efficient throughout the entire process. They kept me informed at every stage and made everything feel straightforward and manageable. I’m truly grateful for their support and would highly recommend their services.

24 February 2026
Unprompted review
O'Donnell Solicitors logo

Reply from O'Donnell Solicitors

Thank you for your review, Julie. We will pass your comments on to the Team.

Rated 5 out of 5 stars

Promotion agreement for sale of land

This was our first experience of a promotion agreement and it was handled very well.There was a number of difficulties but these were dealt with clearly and we are now on track to hopefully a successful sale of land.

28 November 2025
Unprompted review
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Reply from O'Donnell Solicitors

Thank you for your review, Stephen. We will pass your comments on to the Team.

Rated 5 out of 5 stars

Excellent

James and the team at O'Donnell's have supported us on a variety of business transactions over the last few years.

I would highly recommend them to anyone looking for a professional and pro active law firm.

16 February 2026
Unprompted review
O'Donnell Solicitors logo

Reply from O'Donnell Solicitors

Thank you for your kind review, Andrew. We will pass your comments on to James and his Team.

Rated 5 out of 5 stars

A really positive experience

I had a really positive experience with O’Donnell Solicitors while going through my MARS application. My main contact was Kenneth Lee, and he was absolutely brilliant throughout the entire process.

He was clear, supportive, and always happy to explain things in a way that was easy to understand, which made what could have been a stressful process feel much more manageable. His professionalism and attention to detail gave me real confidence every step of the way.

I would highly recommend O’Donnell Solicitors, and especially Kenneth Lee, to anyone needing support with a MARS application.

28 January 2026
Unprompted review
O'Donnell Solicitors logo

Reply from O'Donnell Solicitors

Thank you for your lovely review, Tasha. We will pass your comments on to Ken and his Team.

Rated 5 out of 5 stars

Very helpful and extremely…

Very helpful and extremely knowledgeable regarding my kind of case.

14 January 2026
Unprompted review
O'Donnell Solicitors logo

Reply from O'Donnell Solicitors

Thank you for your kind review, Shaun. We will pass your comments on to the Team.

Rated 5 out of 5 stars

Sound Legal advice provided on an Employment issue

The company provided sound, legal advice on an employment issue and they supported me in a thorough professional matter all the way through the process.

17 December 2025
Unprompted review
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Reply from O'Donnell Solicitors

Hi Martin, thank you for the kind review. We will pass your comments on to Ken Lees and the Employment Team.

Rated 5 out of 5 stars

Charlotte

Charlotte. And Stacey always kept me up to date with my enquiry’s and put me at ease as I find these things very stressful I would not hesitate in using their services again

15 December 2025
Unprompted review
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Reply from O'Donnell Solicitors

Hi Gail, thank you for the kind review. We will pass your comments on to Charlotte, Stacey and the Conveyancing Team.

Rated 5 out of 5 stars

Very knowledgeable about employment law…

Very knowledgeable about employment law and very helpful in explaining everything to me.

11 December 2025
Unprompted review
O'Donnell Solicitors logo

Reply from O'Donnell Solicitors

Thank you for the lovely review. We will pass your comments on to Ken Lees and the Employment Team.

Rated 5 out of 5 stars

Exceptional Service

I was super impressed with the level and quality of service I received from Courtney and Asia. Nothing was too much trouble especially as we had some difficult times through the process. They were able to expedite matters when required. Highly recommended!

10 December 2025
Unprompted review
O'Donnell Solicitors logo

Reply from O'Donnell Solicitors

Hi Kevin, Thank you for the lovely review. We will pass your comments on to Courtney, Asia and the Conveyancing Team.

Rated 5 out of 5 stars

I recently went through a divorce and…

I recently went through a divorce and had to do all the financial things.

Courtney Sheckleton was amazing how she dealt with all the obstacles we encountered.

We have used O’Donnell Solicators for years as we have used for all My family affairs.

I would truly recommend them. They act in a very professional and caring supportive way.

3 February 2025
Unprompted review
O'Donnell Solicitors logo

Reply from O'Donnell Solicitors

Thank you for your lovely review, Alison. We will pass your comments on to Courtney and the Family Team.

Rated 5 out of 5 stars

First class service

I would definitely recommend,professional friendly service ,I can’t praise them enough I will certainly use odonnells again .

Thank you

26 November 2025
Unprompted review
O'Donnell Solicitors logo

Reply from O'Donnell Solicitors

Thank you for your kind review, Debra. We will pass your comments on to the Team.

Rated 1 out of 5 stars

I have a terrible experience with this…

Feedback on My Recent Experience with O'Donnell Solicitors

Thank you for the email. Sharing my experience regarding my most recent mortgage with O'Donnell Solicitors. Unfortunately, it was a very disappointing experience.
This was my fifth time using O'Donnell Solicitors, and in the past, I have even referred overseas clients to your firm because I was always satisfied with your service. Previously, Nicola handled my case, and she was always very kind, polite, and professional.
However, during my most recent mortgage process, I felt I was treated unfairly by Charlotte. She made me feel as though I had done something wrong, and her manner was unprofessional. While I understand that it is her job to carefully check all documents, the way she spoke to me and handled communication was not appropriate. Often, she would not respond to my calls, and when she did, she was dismissive and impolite.
Because of this experience, I have decided that I will not use O'Donnell Solicitors again.
Kind regards,
Joy BABATUNDE

4 August 2025
Unprompted review
O'Donnell Solicitors logo

Reply from O'Donnell Solicitors

Hi Joy, we are sorry to learn that you were unhappy with the service provided on this occasion. Please contact us directly if you wish to discuss your concerns further.

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