Salesperson was very helpful and informative. When asked to provide product and service alternatives, he did so swiftly and keeping us engaged for every step or option. Very nice experience.
Company replied
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See what reviewers are saying
I do not recommend Odido, I was a fool and signed a 2 year contract, now I am a hostage. I live in the Netherlands, Amsterdam, a developed country, but I cannot make Odido fix my internet, I am like a... See more
I am sick and tired of the endless tsunami of SMS spam I get from Odido, offering me free MBs, free calls, free this and that. I never asked for this! And yes, they offer an option of opt-out and then... See more
Company replied
Everything's been great so far. They used to call me when my subscription was about to expire and offer me better, cheaper plans. I really appreciate that. But this time I didn't read the details care... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Mobile Network Operator
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Hallo, wij zijn je provider van Mobiel, Glasvezel en TV. Elke dag werken we hard om meer dan 6 miljoen klanten de beste service te bieden. Want we vinden dat digitale technologie beter kan, menselijker. En we willen dat iedereen kan meedoen. Daarom geven we je toegang tot supersnel Glasvezel, in de stad en ver daarbuiten. Kunnen opa en oma gewoon in het familieabonnement en hebben we niet 1, maar meerdere Unlimited abonnementen. Zodat er altijd 1 bij je past. Kijk wat er allemaal kan op Odido.nl.
Contact info
Den Haag, Netherlands
- odido.nl
2.8
Average
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
I was early on a Saturday morning, lucky no queue. I was there only to afk info but the gentlemen who helped me was so helpful sharing useful information and gave me the confidence to extend my phone contract. I did not take note if his name, you should applauded him for his great customer service🙏 thank you
30 November 2025
Reply from Odido
Goedemorgen, bedankt voor je positieve review. We waarderen het enorm en wensen je een mooie dag toe! Groet, Brandon van Odido.
False marketing
False marketing, opened a contract with Odido during a black friday event -was promised to receive a samsung smart watch. I had to apply for the smart watch on a separate website, the application got rejected 3 times.
Very annoying
28 November 2025
Unprompted review
Reply from Odido
Good morning, You naturally want to receive your lovely gift, and I completely understand! Have you already claimed the promotion through Samsung? The registration always goes directly through Samsung. You can easily do this via the official promotion page: https://promotions.my-samsung.com/nl/offers.
There you can complete your registration right away. Make sure to have the following information ready:
Your Samsung account
Product details
IMEI number
Proof of purchase
Your smartphone’s camera
After your registration, Samsung will review your request and you’ll receive an email confirming whether it has been approved. The gift will then be delivered to your home within 7 to 9 weeks.
Still not working? Then it’s best to contact Samsung directly, since they manage the promotion. You can reach them via https://www.samsung.com/nl/support/contact or through WhatsApp at https://www.samsung.com/nl/whatsapp.
Yours truly, Brandom from Odido
Great experience in using the app and…
Great experience in using the app and the connection is always good
4 September 2025
Reply from Odido
Good afternoon, thank you for your feedback. We are glad that our support suits your needs. Kind regards, Anouk van Odido
Quick and professional
26 November 2025
Reply from Odido
Good afternoon, we are delighted that you are so satisfied with our assistance and thank you for sharing this experience with us. Kind regards, Anouk van Odido
Terrible service and customer support
Terrible service and customer support. We waited for the technician for a month, and on the day of the appointment we even cancelled our work to stay at home. In the end, the technician never showed up.
The comment we received was: “apparently we missed each other.”
Yes, of course — probably in a parallel universe.
Instead of offering any real help, customer support kept giving useless responses like “reschedule and wait another year.” No assistance, no responsibility, no customer-oriented approach.
Absolutely awful service.
25 November 2025
Unprompted review
Reply from Odido
Goedemorgen, uiteraard willen we er alles aan doen om dit voor je op te lossen! We hebben je via een e-mail vanuit Trustpilot gevraagd om extra informatie met ons te delen, deze hebben we niet ontvangen. Om je alsnog te kunnen helpen wil ik je vragen ons een bericht te sturen via Facebook (Odido Nederland) of X/Twitter (@odidonederland). Geen Social Media? Je kunt een topic aanmaken op onze Community, community.odido.nl, en uiteraard kun je ook altijd bellen met 0800-0092. We helpen je graag! Groet, Brandon van Odido.
Thanks John
John from leiden a young boy, he helps me a lot with my phone contract i gives him 10/10!
24 November 2025
Unprompted review
Reply from Odido
Hi, thank you so much for sharing your experience with John. Reading this makes me super happy. Enjoy your subscription and to many more years! Best regards, Cheyenne
International Misleading Customer Service – Do not Trust Odido
My experience with Odido was very poor. A customer service representative repeatedly confirmed a specific price, even after I questioned it multiple times. During the contract cancellation period, I was reassured that the discrepancy in the contract was a mistake and would be corrected.
However, Odido blamed me for not reading the contract carefully, effectively ignoring the repeated assurances from their own staff. I received incorrect information from the representative intentionally, not as a simple misunderstanding. Call recordings cannot be accessed, as they are “only for training.”
Odido offered a one-month refund, which does not address the misrepresentation or the time spent resolving the issue. This approach raises concerns about fair consumer practices in the Netherlands.
Based on this experience, I cannot recommend Odido.
1 October 2025
Unprompted review
Reply from Odido
Good afternoon, of course we want to do everything we can to resolve this for you! We sent you an e-mail through Trustpilot in which we asked you to share additional information with us. However, we haven’t received a response. Of course, we still want to help you. In order to do so, I would like to ask you to send us a message via Facebook (Odido Nederland) or X/Twitter (@odidonederland). No social media? You can create a topic on our Community, community.odido.nl, and of course you can always call 0800-0092. We are happy to help you! Kind regards, Anouk from Odido
Friendly and very fast service.
22 November 2025
Reply from Odido
Thank you for sharing your experience. Great to hear that you received friendly and very fast service, that’s exactly what we aim for. Regards, Manouk van Odido
Everything in ur hands through there app
I only had once an unjustified invoice. I didn’t follow up. My bad. I love how easy is fast to fix and debug hardwares after installation and I can do anything through there app.
22 November 2025
Reply from Odido
Thanks for sharing your experience. Great to hear that you find our app easy to use and that fixing and managing hardware is fast and simple, even after installation. We’re glad you enjoy the convenience and control it gives you. Yours truly, Brandon van Odido.
Impossible to call the storefront
I intended to contact the storefront directly; however, they do not have a listed phone number. Consequently, I had to call the general number, which did not connect me to the store. As a result, I now have to spend half of my day visiting the aforementioned storefront, uncertain if they have the item. Honestly, how difficult is it to provide a phone number for customers to call? This approach is causing you to lose customers. I may consider changing my review if they have what I need, but otherwise, it will remain.
21 November 2025
Unprompted review
Reply from Odido
Good afternoon, we definitely want to do everything we can to take care of this for you! We emailed you via Trustpilot asking for some additional information, but we haven’t received it yet. To make sure we can still help you, I’d like to ask you to send us a message via Facebook (Odido Nederland) or X/Twitter (@odidonederland). No social media? You can create a topic on our Community at community.odido.nl, and of course you can always call us at 0800-0092. We’re happy to help!
Kind regards, Brandon from Odido.
Thanks for all help for my questions…
Thanks for all help for my questions and very friendly service.
20 November 2025
Reply from Odido
Thanks for sharing your experience. It’s great to hear that all your questions were answered and that you experienced such friendly service. I’ll make sure we keep that same level of support for you every time. Yours truly, Brandon van Odido.
Friendly and helpful customer service
Friendly and helpful customer service. Always good and constructive solution proposed!
27 November 2024
Reply from Odido
Good morning, thank you for your response. We greatly appreciate it and are glad that you are satisfied. Kind regards, Anouk van Odido
Fair pricing, horrible network
Even though Odido has fair pricing, their network is absolutely horrible. At the start of the summer there were 2 big interruptions of their network in 1 week, 1 lasting 8 hours and the next about 10 hours. In the summer after I went on vacation to France and for the entire week I was there I had pretty much no connection, even though they advertise that you are able to internet, text and call like you are used to in The Netherlands. A couple of weeks ago there was a massive 36 hours interruption which was the trigger for me to change provider. I still have my phone on the Odido network though and now there is another interruption for the entire morning so far where I can't even load a website, let alone listening to music or watching a video.
17 November 2025
Unprompted review
Reply from Odido
We see that the issues with our mobile network have been resolved and we will continue to monitor this closely. We understand that these network problems may raise questions. At Odido, we offer one of the fastest and most reliable networks in the world. However, sometimes issues can occur. We do everything we can to provide you with the experience you expect from us every day. Our sincere apologies for the inconvenience you have experienced.
Kind regards,
Brandon from Odido
I was with a contract with odido
I was with a contract with odido, and the network worked perfectly until i was. After the contrcat ended, tried to work with odido and then called customer care and they sent another box but network doesnt work. Do not sign a contract with odido, its simlply not good! Please, trust me.
17 November 2025
Unprompted review
Reply from Odido
Goedemiddag, uiteraard willen we er alles aan doen om dit voor je op te lossen! We hebben je via een e-mail vanuit Trustpilot gevraagd om extra informatie met ons te delen, deze hebben we niet ontvangen. Om je alsnog te kunnen helpen wil ik je vragen ons een bericht te sturen via Facebook (Odido Nederland) of X/Twitter (@odidonederland). Geen Social Media? Je kunt een topic aanmaken op onze Community, community.odido.nl, en uiteraard kun je ook altijd bellen met 0800-0092. We helpen je graag! Groet, Brandon van Odido.
The workers there were very nice
15 November 2025
Reply from Odido
What an amazing compliment. Thank you for sharing your experience with us! Kind regards, Teresa from Odido
Broadband broken, Mobile internet not working, Serivce gets all wrong
Broadband broke after a week. USB 4G backup broke as well. Service takes for ever to respond.
3x wrong order booked by Odido. 3x no show at the appointment time by the service guy. INCOMETENT
7 November 2025
Unprompted review
Reply from Odido
Good afternoon, of course we want to do everything we can to resolve this for you. That’s why we’ve asked you via an email from Trustpilot to share some additional information with us. Hopefully, we’ll receive the information as soon as possible so we can get started for you! Yours truly, Brandon from Odido
Amazing services
11 November 2025
Reply from Odido
Thanks for your great feedback! We're really glad to hear you're happy with our services. We’ll keep it that way! Best, Brandon from Odido.
Good service
9 November 2025
Reply from Odido
Good morning, thank you for your review! Great to hear that you’re happy with our service. We really appreciate your kind words! Kind regards, Manouk from Odido
Had a very disappointing experience…
Had a very disappointing experience with Odido customer care .Last month I called Odido (27 min call) to address my concern regarding the absence of network at my workplace. Durng the call the technical support team confirmed the issue and told me I could cancel my contract free of charge .
The cancellation wasn’t completed because my wife (account holder) was abroad and couldn’t verify her details.
This month, I reached out again to verify my wife’s details, however, multiple agents said they can’t find the previous case and kept transferring the call from one to other, but finally one confirmed it exists — only the “free cancellation” note is missing.
And I was asked to send signal test screenshots from a different phone, which I did the next day, and called again and now I’m told to wait again until 21 Nov so that they get time to fix something.
I’m disappointed that the verbal agreement was not honoured and that the issue keeps getting delayed.
I will never recommend odido to anyone. I Have already cancelled my wifes contract . And have also cancelled mine for a charge of around 75 euros.
I would suggest Odido not to look always from their perspective but also from customer’s perspective.
6 November 2025
Unprompted review
Reply from Odido
Goedemiddag, uiteraard willen we er alles aan doen om dit voor je op te lossen. Daarom hebben we je via een e-mail vanuit Trustpilot gevraagd om extra informatie met ons te delen. Hopelijk ontvangen we de informatie zo snel mogelijk zodat we voor je aan de slag kunnen! Groet, Brandon van Odido.
No support
We went to MediaMarket as always to extend our contract and buy a new telephone. We got no support from you and had to pay full amount for the phone. Extremely disappointed.
6 November 2025
Reply from Odido
Good afternoon, thank you for your review! We’re sorry to hear about your experience, but we’d like to clarify that MediaMarkt is an external dealer and unfortunately we cannot handle complaints or support related to their sales. Yours truly, Brandon from Odido.
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