Octopus Money Reviews 

422
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise staff and financial coaches for being exceptionally friendly, knowledgeable, and responsive throughout the process. Consumers note that advisors take time to understand unique financial needs and explain complex concepts clearly. People often mention that the service feels smooth, efficient, and personalized to individual goals. Some reviewers were not happy with communication issues, describing long wait times and difficulties when trying to reach customer support. A few people also experienced frustrating delays when attempting to withdraw savings or manage their accounts overseas. Others felt that the overall service provided was long-winded and ultimately did not meet their specific needs.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, approachability, and dedication.... See more

Service

Reviewers highlight positive aspects of service, praising the helpful guidance and supportive approach... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are consistently... See more

User experience

Consumers find user experience to be largely positive, highlighting knowledgeable and friendly staff who make... See more

Response time

Clients share positive opinions on response_time, frequently highlighting exceptional responsiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Puja and the Octopus Money team were super friendly, attentive and knowledgeable when dealing with my mortgage. Puja helped me through the whole process, answered all my burning questions and really... See more

Rated 5 out of 5 stars

I've been working with my Financial Coach Martin and have found him to be brilliant. He's thoughtful and insightful and is so easy to talk to. He's clearly very passionate about his role and I know he... See more

Rated 5 out of 5 stars

We used Octopus Money as a mortgage broker. Our mortgage advisor was very responsive and efficient in dealing with our application. She went above and beyond in managing to port our existing mortgage... See more

Rated 5 out of 5 stars

As a first time buyer, Octopus Money has been positively impactful as my mortgage broker. Puja clearly explained the mortgage process and different product options in simple terms. Puja c... See more


Company details

  1. Non-Bank Financial Service

About Octopus Money

Written by the company

At Octopus Money, we believe everyone deserves personal, 1-to-1 help with their money. We bring together all the pieces of your financial life and make sure your savings, investments and pensions are all on track for the life you want to live.

Through a combination of real, friendly people and really clever technology, we help you see where you stand today and build the plan for whatever you’re dreaming of.

First things first. Meet for a chat, discuss your goals and money questions and see how Octopus Money can help.


  • Talk to a real person – Ditch the robots – get personalised help from a human
  • See your future – explore different scenarios with our powerful planning technology
  • Step-by-step plan – we'll make it easy for you to improve your financial future
  • Take action – easily set up your ISA and retirement account, with a custom portfolio, managed by our experts.

Join 71% of Octopus Money customers who feel more on track for the financial future they want.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(422)

112 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Owen

Owen was very useful with the different deals for our remortgage and was able to come to me at the right time without me having to remember it was time to remortgage.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful

I loved chatting to Justine, she was so warm and friendly. Her approach of normalising and explaining the different options was really good.
I felt she understood where I was now in terms of finances and where I wanted to be. As well as the pressures of juggling family needs etc.
I'm looking forward to getting started and putting a plan together.

5 August 2025
Rated 5 out of 5 stars

So grateful for Owen

Owen recently helped me to sort out my mortgage which was coming to the end of its fixed term. We thought we had limited options due to our circumstances and Owen was able to not only explain that there were lots of options we still had available, but also helped us to secure a new valuation for the property which in turn has helped us to get a great rate moving forward. Had it not been for Owen, we probably would assumed we had no options and ended up paying huge percentages for our remortgage. Owen made everything so clear and so simple that once we were all sorted, I thought 'surely that's not all we have to do' but it was and its a better outcome than we could have expected. I couldn't recommend the team more highly, their knowledge is incomparable, and they are so friendly, helpful and human. Thank you so much Owen!

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Sula is an asset to the team!

Sula was so easy to work with, explaining everything in detail and ensuring I understood it, no technical insider jargon. She was incredibly easy to talk to about my finances and genuinely wants to help. The costs involved are generously low. I look forward to working with you in the future when we are ready to commence the next stages. Will be recommending the service to friends and family.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Comprehensive and reliable advice

I wouldn't hesitate to recommend the broker who advised me on my recent mortgage application (Owen). He kept me updated throughout, and was able to give sound advice on the best options to suit my situation. He also managed dealings with the bank through a couple of issues, which was helpful and reassuring.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

The Octopus Money Pension Staff are excellent

The Octopus Money Pension Person I Primarily liased beings Lewis Spurling was excellent with regular communication over the 7 month period during which I got 6 previous Occupational pensions combined into one easy to manage pension.
I also find the App refreshingly transparent

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Super Helpful Service

the expert advise given was clear, concise and very helpful as instructions were clear
My mentor was very supportive a great listener of what I needed
He gives clear goals for my future without feeling overwhelming
thank you!

3 July 2025
Rated 5 out of 5 stars

Really insightful introductory session

Really insightful introductory session. Discussed short and long term financial goals. Advice for workplace pension and when to put towards this as employer also contributes and tax benefits of this. Investment advice - Stocks and Shares ISA compared to fixed rate ISA.

7 July 2025
Rated 5 out of 5 stars

Easy Consolidation with great support & advice

The help and support I have received in consolidating my pensions made the process very easy. Lewis & his team were always on hand to answer any questions & to help prompt myself &/or the pension companies for an update. I would definitely recommend this service.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend Money Coaching to everyone

I've had two sessions with my Money Coach, Nick, and both have been incredibly insightful. They’ve given me a much better understanding of my finances and future goals.

Nick is great at explaining everything so clearly. I’ve always been a little overwhelmed with future planning but he shared lots of helpful information and material, while always keeping my current financial position in mind.

Getting access to the Money Plan and dashboard is also an amazing way to visualise the potential of my savings.

Really impressed and would definitely recommend a Money Coaching session to anyone looking for clarity and direction with their finances.

12 June 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look