Octopus Energy España Reviews 

Jose Solís Helped me with my questions and looked into the info I requested with great pleasantries.

They provided me English speaking agents as my Spanish isn't good, simple and easy to do business with great company just like the UK

Spoke to a gentleman called Enrique he was really nice and very helpful made the whole process very smooth and was very good in answering any questions I had and excellent service thank you looking forward to being a new customer.

Natalia was very helpful and sorted most things out, I still have someone else's meter and electric bill in my client area, we shall see if they try to take the money and how long it remains in my name to pay.

Octopus Energy prides itself on providing good customer support — and that may well be true when it comes to simple cases. At some point, after changing my electricity tariff in the mobile app, my electricity consumption statistics stopped working. I contacted support twice about this issue, but nobody bothered to properly investigate the problem. Despite assurances that they would look into it, I never received any further information or follow-up.

Ainara helped with the application for self-consumption. and I also have a problem with seeing upto date usage data. Ainara sent me a link to the distributor’s website. with this link I can see my usage in real time. Ainara alos said to use the distributor’s app which works well but its does not give you info in English so it hard to understand.

Not that brilliant at responding to emails ect.
It has happend twice now. I have been unable to open my account because they say by password is incorrect., but when I try to get a new password they are not sending me the email.

I have been an Octopus Energy customer since May 2026, and I deeply regret making the mistake of having my solar panels installed by this company.

It has been more than a month since I reported an issue with the solar panel installation, and nobody has contacted me. I have called Technical Support several times, contacted them via WhatsApp, and I have even submitted a complaint through the complaints form they provide on Google, but nothing has changed. The fault is still open, and nobody has bothered to give me any explanation or even a date for when the repair will be carried out. In the meantime, the days keep passing, and it feels as though nobody cares.

I have been left with a complete feeling of abandonment by Octopus Energy as a customer. I could not be more disappointed or regretful about having contracted the photovoltaic installation with them, as well as the energy supply, maintenance, and the whole "package" of services.

At this point, the only thing left for me to do is file a formal complaint with my local Consumer Affairs Office and switch all my services to another company—one that, at the very least, actually takes care of its customers.

Rapida resolucion de la incidencia y las dudas por parte del operador (Jesús F.), de 10.

The agent was polite and efficient .
Thank you

Octopus delivers perfectly and exceeds expectations with customer service. It could be in english but ChatGPT is a great help.

y helpful Yes caller was to see

Excellent customer service

The customer service agent was very helpful with excellent English and a fabulous personality

They’re paying less each year, so are the other companies, Unfortunately for them we are having way more sun. So it evens out a little. Please don’t get me wrong I’m not cricitazing the company at, you’ve helped us reduce our bill by quite a bit. Great job. No complaints from my end. We’ve got our own solar and batteries. That helps massively.

Once I was able to speak to an English speaking representative I was put through to Adelaida. I explained my situation and she was very patient with me as I wanted to understand everything and all the different plans to best suit my needs. Adelaida, went through it with me almost twice, if anything I felt guilty for asking too many questions, but we got there in the end and it was so easy to switch over to octopus. In fact not even 24 hours later and I’ve already received an email saying the switch has been done.

Amazing service, the change was easy, they did it all for me. What also stands out is the customer service, Sandra was very professional and quick in replying and left no questions unanswered. I am very happy with their service. Top! Thanks! :)

We have been very pleased with the service you have provided in the year we have been with you. Thank you!

It was very good and I feel very pleased and peaceful and the lady was well Jess was very well educated and professional the person who attended to me her name is Jess and she was very professional and and I have seen that my light had dropped a bit and I'm very happy that I am paying less electricity I also

I also would like to suggest that that you can have like offers of gas fuel gas for the cars or light trip to hotel or Balneario
Like office like that and you can offer things like that to your clients points for fuel gas and baliarios
Remember the price of my electricity has dropped tremendously I am very happy because in my house no one lives there

Thank you very much
Atte sincerely Henry Margaret ( Margarita