OCTOPUS Reviews 

Octupus Energy apparently receive good reviews for customer service. Unfortunately my experience is somewhat different.
I changed tariffs in December from Octupus Go to Octupus Intelligent.
I am wondering how they came up with that name.
The benefit I was advised would be slightly lower charging for my Hybrid car starting at 1130 pm.
Since moving tariff I have experienced a high number of no charges starting at not before 2am
There is no problem with the vehicle( I have had it checked by BMW) or the charging unit.
I have sent countless emails explaining the issue plus phone calls. I have been advised that the issue has been referred to the Technical dept but no progress has been forthcoming.
Beginning to despair hence the review

Be very wary of this company. They start off well then suddenly you find your bills are almost twice what they should be. I live on my own and it’s Summer.
How can I have a monthly bill of £159.
My son has a studio flat which has been unoccupied for 2 months. Monthly bills still the same as when occupied.

Spoke to Kieran at Octopus help line absolutely 100% efficient and very pleasant explained everything in full detail proper gentleman.
Unlike their competitors who will not give the time of day

I was out shopping at Fosse Park today. I was approached my an Octopus representative called Mark, very helpful not pushy in any manner, answered my questions. Very polite and courteous. So I decided to switch provider as I had been thinking about it and after such a great experience, it gave me the confidence to go ahead.

Don't know what's going wrong with octopus business energy but we are still waiting for refund since Dec 4th

Walked into my local supermarket and saw Octopus stand. On a whim I decided to see what they could offer me. Spoke to Hannah and she went through the options I had. At no time did I feel pressurised to change supplier, her attitude was superb, professional and friendly. After chatting with her I thought if she is representative of her Company as a whole then I'd be more than happy to switch to Octopus. She explained all my options without pressurising me so I went ahead to start the process of switching over. Thank you Hannah you truly are a star and Octopus should be really happy you're one of their employees.

I watch energy prices and tariffs closely, and over the years have not hesitated to switch energy suppliers when best for me. And whilst tariffs will naturally vary, I have found that service levels do so too, in my judgement, some being adequate, others very poor indeed.
So as a fairly recent switcher to Octopus, I can honestly say that from day one, it has proved to deliver excellent service all round. It is streets ahead of the competition and sets the bar for the industry.