Really bad customer service. You have to pay be yourself for the return. Bad quality and bad service! I still wait for an answer from the customer service till october. No reaction!
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See what reviewers are saying
I order some thom browne glasses at OCO they would be at my place in 4 days to bad fedex lost them it took a week before i decided to contact OCO self Jennie send a respons in a mather of min's en p... See more
Eye test perfectly OK - optometrist was good. But customer service was awful. In the store, the assistant wasn't attentive enough - always watching the door. Told contact lenses would be ready in... See more
After a disappointing experience elsewhere, I found my wanted Tom Ford glasses here....yet there was no stock showing. I called the company who ordered them in specially. Since they ran a special prom... See more
Company details
Written by the company
OCO Glasses was founded in 2015 and was primarily an online company specialising in high quality, high fashion eyewear and prescription lenses. In May 2016 we opened our first optical boutique in Spitalfields, London.
Contact info
28 Hanbury Street,, E1 6QR, London
- 0800 011 9747
- info@ocoglasses.co.uk
- ocoglasses.co.uk
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Oco glasses = Awesome
Delighted with quality of glasses, price , speedy delivery and excellent communication, Would definitely recommend and use again
Excellent service.
First ever review for something – I was very sceptical, as so many online places selling sunglasses. The glasses that arrived are NOT fake, and arrived next day, very well packaged – by courier that could be tracked. All communication was excellent. Got a dispatched notification about 5 mins after ordering. Would recommend.
Happy customer!
Received my rayban in very well packaged, delivered with track & trace and also sign for.
Happy with the purchase.
Thank you OCO
Absolutely marvolous
Ordered Tuesday (with prescription lens) delivered Wednesday!!! Can't be more pleased
Excellent Experience from A to Z ;)
The customer service, Jenny especially, the quality of the specs, the price - Everything's been perfect from the beginning to the end.
Highly recommended. Great company.
Went out of their way to help
I originally ordered a pair of sunglasses from OCO to go on holiday with as their frames are a great price. Unfortunately I received a similar but wrong coloured pair - contacted customer service expecting some delay but they got back to me in less than 12 hours and were so apologetic and helpful. They went out of their way to exchange the sunglasses in time for me to take on holiday and were helpful through the whole process. Fantastic customer service and genuinely nice people, will not hesitate to buy from again.
Gucci sunglasses
Great customer service(checked stock room to see they were defo available), ordered Monday delivered Tuesday and saved £60!!!
Excellent. Couldn’t rate highly enough.
Excellent prices. Kept in contact continuously throughout the ordering process and gave loads of helpful advice and information. Fast delivery.
Excellent service
Fast shipping, nicely packaged with friendly note. Well priced product - exactly what I wanted!
Excellent service all the way through!
After a disappointing experience elsewhere, I found my wanted Tom Ford glasses here....yet there was no stock showing. I called the company who ordered them in specially. Since they ran a special promotion on the designer, I ordered an identical pair in a different colour frame as sun glasses and they tinted these to match a sample I send them together with my prescription. I was being kept informed of my order status at all times. The service was fantastic and I received both pairs of spectacles yesterday, well packed, free delivery. What more can one ask fir?
fabulous service and lovely products
5 stars.. friendly, helpful and i love the glasses well done!
Excellent customer service and fast delivery
I was looking for the dita Mach three sunglasses everywhere as they were sold out on every trusted website I could think of. I stumbled across oco site and after doing research on the website I decided to contact them in regards to the sunglasses. Customer service was excellent, I literally received a reply back straight away within the same day. I sent a few messages to keep track of my item and I always got a response back the same day, within a few hours if anything. The best thing about oco is that you can also keep live track of where your parcel is and what number in the queue you are. You also get free next day delivery which is a bonus so there is no waiting around for your item. Overall I would definitely use this company again, they are not overly priced, good prices and excellent service.
Excellent!!
Placed my order early afternoon and received next day by 11.30am. 1 hour delivery slot given.
Best price I could find - beat nearest by £20!!!
Would definitely recommend.....thank you
Great service, glasses and price.
Great customer service online, by telephone and by email. Jennie H was very professional with her response and quires by email and helped in every way possible. Great glasses and amazing price! Plus super quick arrival. 10/10
New Pradas for the missus!
Came across the site and one does come across loads of sites selling shades, so hard to discern what's true what's fake.
I came across Oco and was pleased to see they were UK based, I called them, a friendly lady from Bolton answered, I mentioned that they had the glasses i wanted but it was not as cheap as the other sites, they price matched and I got the glasses the next day ready for the wife's birthday.
Most of the sites stress 7-10 days some even say weeks, I got it the next day with emails notifying me of the tracking right through to delivery.
Solid, friendly, reliable service and I am now looking for a pair for me!
Chees
excellent service, quick delivery!
Had some grief trying to buy a pair of Tom Ford sunglasses form two online retailers with items incorrect or being lost in the post. Found OCO and not only did they offer the best price but they delivered in two days free of charge and the glasses were exactly what I ordered...excellent!
Ray an wayfarer sunglasses
Great glasses at amazing price, £50 cheaper than department sores in local shopping centre and arrived within 48hours, hassle free, thanks
Excellent service
There were a few issues surrounding the delivery of my sunglasses but OCO did everything they could to resolve it and compensate me for any inconveniences.
Overall it was a very easy and pleasant experience.
Special thanks to Jennie who was on hand to answer any questions and solve issues.
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