Oceania Cruises Reviews 133

VERY disappointing.
I have been arguing with this company for 7 months. They have put themselves first instead of the customer and if they aren't going to take care of the customer before they even step one foot on their deck I wouldn't want to be in a foreign country with them. I answered an email which turned out to be misleading information as three weeks later they actually cancelled the cruise and yet they insist on keeping my $27000AUD. Guest Relations (Aust.) is an absolute disgrace. As for Oceania - keep my money, and may the Karma that comes your way give you everything you truly deserve.

Very poor service in obtaining a refund for my cruise cancelled on 25 April. Oceania stated that it would take 90 days for a refund, much longer than the 14 days required by law and the 90 days passed on 24 July and the money has still not been paid back to ROL, my booking agent, for them to pass on to me. I received an email on 17 July stating that the refund had been processed and would be with ROL"within a few days". 2 weeks later and this has not happened and all my emails to them have remained unanswered. This is appalling customer service and Oceania has gone from being my favourite cruise line to one I would never recommend or use again.