It's doing very well my card has been very helpful this month I'll be paying it off then probably using it again. After next month I will try not to use it so much but it's there if I need it the only... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
* Very good services throughout my experience so far. * Quick fast acting. * Good swift respond when needed. * Highly professional. * Staff is good and Cooperative when required. Ocean Finan... See more
Company replied
Very easy to be authorised & the app is very helpful. The app is very easy to use, seems secure & displays all relevant information in 3 main screens but you can find the menu easily for more functio... See more
Company replied
Very easy application, everything spelt out in advance of what is due and when. Starting with right amount and hopefully improve credit rating by keeping payments in schedule.
Company replied
Company details
Written by the company
Ocean Finance has been helping people with their finances for more than a quarter of a century. That means we’ve not only stood the test of time, but we’re experienced too! We’ll help you find the right product for your needs and situation – even if you have bad or adverse credit.
Contact info
Orange Tower, MediaCityUK, M50 2HF, Salford, United Kingdom
- 0161 672 7575
- contactus@ocean.co.uk
- oceanfinance.co.uk
4.5
Excellent
3K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy and fast application process
1 April 2026
Unprompted review
Reply from Ocean Finance
Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.
The Ocean Customer Contact Team
Haven't received a pin number yet.
28 April 2026
Unprompted review
Reply from Ocean Finance
Thank you for taking the time to share your review, although we're sorry to hear about your recent experience.
We would be happy to feed this back to the lender, Capital One, but would need some extra information from you first. Would you be able to send us an email at contactus@ocean.co.uk, so that we can locate the account and raise this with them?
Again, we apologise for your experience.
Sincerely,
The Ocean Customer Contact Team
Reply from Ocean Finance
Thank you for the positive review, we really appreciate it!
The Ocean Customer Contact Team
it was nice easy to get Ocean credit…
it was nice easy to get Ocean credit card
28 April 2026
Unprompted review
Reply from Ocean Finance
Thanks for the 5-star rating. If you have any feedback or suggestions, please write to us at contactus@ocean.co.uk. We would love to hear from you!
The Ocean Customer Contact Team
The whole process was very easy and…
The whole process was very easy and quick. I would highly recommend.
28 April 2026
Unprompted review
Reply from Ocean Finance
Thanks for the review. If you have any feedback or suggestions to make it a 5-star experience, please write to us at contactus@ocean.co.uk. We would love to hear from you!
The Ocean Customer Contact Team
Reply from Ocean Finance
Thank you for taking the time to share your review. We really appreciate the positive feedback.
The Ocean Customer Contact Team
Reply from Ocean Finance
This is great to hear, thank you so much!
The Ocean Customer Contact Team
Pity about the advert on Sky Mix
Pity about the advert on Sky Mix. It's really annoying, shows the type of customer they are trying to attract.
24 April 2026
Unprompted review
Reply from Ocean Finance
Thank you for sharing your review, although we are sorry to hear about your experience with our new advert.
We appreciate that our adverts might not be to everyone's liking.
Regardless, we appreciate your words and I'll pass them over to our marketing team for their awareness.
Kind regards,
The Ocean Customer Contact Team
Reply from Ocean Finance
Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.
The Ocean Customer Contact Team
Simple to use
I’m trying to re establish a decent credit score. If used sensibly (like I have) it’s great. Just make sure your payments are on time and don’t be late or miss one and it’s a good credit builder account.
21 April 2026
Unprompted review
Reply from Ocean Finance
Thank you for taking your time to leave us a review! We are glad you are enjoying the service and will strive to continue to meet expectations.
The Ocean Customer Contact Team
Reply from Ocean Finance
Thank you for taking your time to leave us a review! We are glad you are enjoying the service and will strive to continue to meet expectations.
The Ocean Customer Contact Team
My new card account sent to wrong…
My new card account sent to wrong address. The agent on the chat was as useful as a chocolate fire guard. Absolute disgraceful service
24 April 2026
Unprompted review
Reply from Ocean Finance
Thank you for taking the time to share your review, although we're sorry to hear about your recent experience.
We would be happy to feed this back to the lender, Capital One, but would need some extra information from you first. Would you be able to send us an email at contactus@ocean.co.uk, so that we can locate the account and raise this with them?
Again, we apologise for your experience.
Sincerely,
The Ocean Customer Contact Team
It was easy to request set up and use
17 April 2026
Unprompted review
Reply from Ocean Finance
This is great to hear, thank you so much!
The Ocean Customer Contact Team
Good customer service
Good customer service. I am glad with my card. Thanks.
24 April 2026
Unprompted review
Reply from Ocean Finance
Thanks for the 5-star rating. If you have any feedback or suggestions, please write to us at contactus@ocean.co.uk. We would love to hear from you!
The Ocean Customer Contact Team
It’s been a nightmare trying to get…
It’s been a nightmare trying to get funds transferred to pay things
17 April 2026
Unprompted review
Reply from Ocean Finance
Thank you for taking the time to share your review, although we're sorry to hear about your recent experience.
We would be happy to feed this back to the lender, Capital One, but would need some extra information from you first. Would you be able to send us an email at contactus@ocean.co.uk, so that we can locate the account and raise this with them?
Again, we apologise for your experience.
Sincerely,
The Ocean Customer Contact Team
So far I haven't received my card or…
So far I haven't received my card or anything to do with my account
21 April 2026
Unprompted review
Reply from Ocean Finance
Thank you for taking the time to share your review, although we're sorry to hear about your recent experience.
We would be happy to feed this back to the lender, Capital One, but would need some extra information from you first. Would you be able to send us an email at contactus@ocean.co.uk, so that we can locate the account and raise this with them?
Again, we apologise for your experience.
Sincerely,
The Ocean Customer Contact Team
Reply from Ocean Finance
Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.
The Ocean Customer Contact Team
👍👍👍👍👍👍👍👍👍👍
21 April 2026
Unprompted review
Reply from Ocean Finance
Thank you for the positive review, we really appreciate it!
The Ocean Customer Contact Team
Was really easy to apply and quick…
Was really easy to apply and quick response
2 April 2026
Unprompted review
Reply from Ocean Finance
Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.
The Ocean Customer Contact Team
Application and service
10 April 2026
Unprompted review
Reply from Ocean Finance
Thank you for the positive review, we really appreciate it! We are glad to hear that you found the application process easy.
The Ocean Customer Contact Team
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